Notice Information
Notice Title
Social Welfare Advice Service
Notice Description
The London Borough of Hounslow, will shortly be preparing its procurement strategy to identify the most appropriate route to market for the delivery of Social Welfare Advice Service. Hounslow Council is conducting a market engagement exercise for the recommission of the Social Welfare Advice Service, an independent, confidential and free advice and support service that helps Hounslow residents solve their social welfare problems (in relation to welfare benefits, debt, housing, employment, consumer issues, family and relationships, discrimination and immigration). This Prior Information Notice (PIN) is an opportunity for potential bidders to identify their capacity to deliver this service. The London Borough of Hounslow is keen to engage with potential providers, any potential provider interested in engaging with Hounslow should complete the market engagement questionnaire available on the London Tenders portal https://procontract.due-north.com/Advert?advertId=3fe93427-1209-ee11-8123-005056b64545and submit by 13:00 on Wednesday 19th July 2023.
Lot Information
Lot 1
Hounslow Council is conducting a market engagement exercise for the recommission of the Social Welfare Advice Service, an independent, confidential and free advice and support service that helps Hounslow residents solve their social welfare problems (in relation to welfare benefits, debt, housing, employment, consumer issues, family and relationships, discrimination and immigration). The service will include casework and specialist representation, including representation at social security tribunals and administration of Debt Relief Orders. The service should provide a range of access routes to social welfare advice and support, including face-to-face (in a range of localities across the borough of Hounslow), telephone and online and through both drop-in and booked appointments. The service provider will need to demonstrate the following: * Hold a recognised quality standard relevant to the provision of social welfare advice * Have appropriate Professional Indemnity, Public Liability (third party) and Employer's Liability insurance * Membership of a recognised national network of independent social welfare advice providers, including current members of the Advice Services Alliance such as AdviceUK, Age UK, Citizens Advice, Law Centres Network, Shelter and Youth Access * Authorised by the Financial Conduct Authority to provide debt counselling and debt adjusting on a non-profit basis * Able to support residents to apply for Debt Relief Orders * Registered by the Office of the Immigration Services Commissioner to provide immigration advice at Level 1 or above * Registered with the Information Commissioner's Office with appropriate data protection and information security measures in place, including Data Protection Policy, Privacy Statement and relevant data sharing agreements * Relevant policies and procedures including Equality and Diversity, Confidentiality and Health and Safety Policies, Safeguarding Children and Vulnerable Adults Policy and holding Disclosure and Barring Service (DBS) certificates The service will begin in April 2024. The London Borough of Hounslow is keen to engage with potential providers, any potential provider interested in engaging with Hounslow should complete the market engagement questionnaire available on the London Tenders portal https://procontract.due-north.com/Advert?advertId=3fe93427-1209-ee11-8123-005056b64545 and submit by 13:00 on Wednesday 19th July 2023.
Renewal: The initial contract will be for 2 years with the option to extend for a potential 2 further periods of 12 months each extension.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03d6e5
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/017143-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
75000000 - Administration, defence and social security services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jun 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Oct 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF HOUNSLOW
- Contact Name
- Miss Tracey Williams
- Contact Email
- tracey.williams@hounslow.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- TW3 3EB
- Post Town
- Twickenham
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI75 Hounslow and Richmond upon Thames
- Delivery Location
- TLI75 Hounslow and Richmond upon Thames
-
- Local Authority
- Hounslow
- Electoral Ward
- Hounslow West
- Westminster Constituency
- Feltham and Heston
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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