Award

Digital ARC Solution

DUMFRIES AND GALLOWAY COUNCIL

This public procurement record has 2 releases in its history.

Award

27 Oct 2023 at 08:19

Tender

12 Jul 2023 at 14:56

Summary of the contracting process

The Dumfries and Galloway Council is seeking bids for a digital alarm receiving centre (ARC) solution. This procurement falls under the services category, with the title "Digital ARC Solution." The council requires this solution due to the Openreach analogue switch-off by December 2025. The procurement is at the award stage, and the contract with Tunstall Healthcare (UK) Limited was signed on October 25, 2023, with a value of £173,600.

This procurement presents an opportunity for businesses specializing in software-related services, IT consulting, and software supply services. The contract involves the migration of telecare services to a digital platform, creating openings for companies offering cloud-hosted solutions such as Software as a Service (SaaS). Businesses with expertise in quality-driven services and a track record in similar scopes can compete, with the deadline for bid submissions being August 17, 2023, and the bid validity period extending until December 15, 2023.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Digital ARC Solution

Notice Description

Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.

Lot Information

Lot 1

This tender process is for participation in the Contract for a digital alarm receiving centre (ARC) solution for Dumfries and Galloway Council. The contract is required due to the Openreach analogue switch off by December 2025 which has prompted Dumfries and Galloway Council to migrate its telecare service to a digital solution. Digital ARC solution to be cloud-hosted via a Supplier as a Service (SaaS) platform.

Renewal: 3 year contract with Extension for 12 months at discretion of Dumfries and Galloway Council - maximum 4 year contract.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03e143
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031712-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

48900000 - Miscellaneous software package and computer systems

72000000 - IT services: consulting, software development, Internet and support

72260000 - Software-related services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£173,600 £100K-£500K

Notice Dates

Publication Date
27 Oct 20232 years ago
Submission Deadline
17 Aug 2023Expired
Future Notice Date
Not specified
Award Date
24 Oct 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DUMFRIES AND GALLOWAY COUNCIL
Contact Name
Not specified
Contact Email
procurement.socialcare@dumgal.gov.uk
Contact Phone
+44 3033333000

Buyer Location

Locality
DUMFRIES
Postcode
DG1 2HP
Post Town
Dumfries and Galloway
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM92 Dumfries and Galloway
Delivery Location
TLM92 Dumfries and Galloway

Local Authority
Dumfries and Galloway
Electoral Ward
Nith
Westminster Constituency
Dumfries and Galloway

Supplier Information

Number of Suppliers
1
Supplier Name

TUNSTALL HEALTHCARE (UK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03e143-2023-10-27T09:19:03+01:00",
    "date": "2023-10-27T09:19:03+01:00",
    "ocid": "ocds-h6vhtk-03e143",
    "description": "(SC Ref:748640)",
    "initiationType": "tender",
    "tender": {
        "id": "DGCSC-0005",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Digital ARC Solution",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72260000",
            "description": "Software-related services"
        },
        "mainProcurementCategory": "services",
        "description": "Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.",
        "lots": [
            {
                "id": "1",
                "description": "This tender process is for participation in the Contract for a digital alarm receiving centre (ARC) solution for Dumfries and Galloway Council. The contract is required due to the Openreach analogue switch off by December 2025 which has prompted Dumfries and Galloway Council to migrate its telecare service to a digital solution. Digital ARC solution to be cloud-hosted via a Supplier as a Service (SaaS) platform.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "70"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "3 year contract with Extension for 12 months at discretion of Dumfries and Galloway Council - maximum 4 year contract."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48900000",
                        "description": "Miscellaneous software package and computer systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72268000",
                        "description": "Software supply services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM92"
                    },
                    {
                        "region": "UKM92"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "description": "1. SPD (Scotland) Question 4B.5.1b and 4B.5.2 - INSURANCE REQUIREMENTS: It is a requirement of the contracts to be procured that tenderers hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance are indicated below: Employers' Liability Insurance - statutory Five Million Pounds (5,000,000GBP) Sterling, each and every claim, Public/Products Liability Insurance - Ten Million Pounds (10,000,000GBP) Sterling, each and every claim but in the aggregate for products; and Professional Indemnity Insurance - Five Million Pounds (5,000,000GBP) Sterling, each and every claim, or, Ten Million Pounds (10,000,000GBP) Sterling in the annual aggregate. Dumfries and Galloway Council understands that tenderers may wish to evidence the cover spread across multiple insurers, which would be acceptable.",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "technical",
                    "description": "Tenderers will be required to provide examples that demonstrate that they have the relevant experience to delivering services of a similar scope and scale to those detailed in this specification. The tenderer MUST HOLD a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BSEN ISO 9001 (or equivalent). OR A documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the tenderer has and continues to implement a quality management policy that is authorized by their Chief Executive, or equivalent, and is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation. CYBER SECURITY The Tenderer will need to be successfully listed on the Digital Telecare Security Assessment Scheme or be able to evidence a similar level of security accreditation in line with the requirements of the scheme.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2023-08-17T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2023-12-15T23:59:59Z"
            }
        },
        "awardPeriod": {
            "startDate": "2023-08-17T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2023-08-17T12:00:00+01:00"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        }
    },
    "parties": [
        {
            "id": "GB-FTS-1510",
            "name": "Dumfries and Galloway Council",
            "identifier": {
                "legalName": "Dumfries and Galloway Council"
            },
            "address": {
                "streetAddress": "Procurement Team, Carruthers House",
                "locality": "Dumfries",
                "region": "UKM92",
                "postalCode": "DG1 2HP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 3033333000",
                "email": "Procurement.SocialCare@dumgal.gov.uk",
                "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.dumgal.gov.uk",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00219",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-9336",
            "name": "Dumfries Sheriff Court",
            "identifier": {
                "legalName": "Dumfries Sheriff Court"
            },
            "address": {
                "locality": "Dumfries",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-64005",
            "name": "Tunstall Healthcare (UK) Limited",
            "identifier": {
                "legalName": "Tunstall Healthcare (UK) Limited"
            },
            "address": {
                "streetAddress": "Whitley Lodge, , Yorkshire",
                "locality": "Whitley Bridge,",
                "region": "UK",
                "postalCode": "DN14 0HR",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-1510",
        "name": "Dumfries and Galloway Council"
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000738584"
        }
    ],
    "language": "en",
    "awards": [
        {
            "id": "031712-2023-DGCSC-0005-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-64005",
                    "name": "Tunstall Healthcare (UK) Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "031712-2023-DGCSC-0005-1",
            "awardID": "031712-2023-DGCSC-0005-1",
            "status": "active",
            "value": {
                "amount": 173600,
                "currency": "GBP"
            },
            "dateSigned": "2023-10-25T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 6
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 6
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 6
            }
        ]
    }
}