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Provision of and Support for a Revenue Management System

SE TRAINS LIMITED

This public procurement record has 2 releases in its history.

Award

05 Aug 2024 at 12:09

Award Notice
Tender

31 Jul 2023 at 15:46

Tender Notice
Summary of the contracting process

SE TRAINS LIMITED has completed the procurement process for the "Provision of and Support for a Revenue Management System" (RMS) within the IT services category. This process, under the selective procurement method, involved the supply, installation, and maintenance of an RMS to enhance passenger rail operations primarily under Southeastern and Northern Trains Limited. The contract was awarded and signed on 1st August 2024. The primary location for delivery is within the UKJ region, with the main objective to optimise rail service quality, affordability, and revenue performance. The initial tender was announced with a closing period on 31st August 2023.

This tender signifies a significant opportunity for IT service providers specialising in consulting, software development, and internet support, particularly those experienced with revenue management systems in the transportation sector. The awarded contract aims to facilitate better rail experiences, optimise journey load factors, increase passenger volumes, and improve revenue performance through advanced data analytics. Businesses providing tailored software and support solutions within the stipulated specifications can leverage this tender to secure a long-term partnership and expand their footprint in the railway services industry.

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Notice Information

Notice Title

Provision of and Support for a Revenue Management System

Notice Description

* The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system * For our customers, we want to: * Provide a better rail experience, with high-quality journeys at lower prices * Allow anyone to afford to use trains as their first choice of transport * Create a price perception that trains are inexpensive * Improve journey quality by reducing crowding on busy services * For our operation, we want to: * Optimise load factors on quieter services * Deliver increased passenger volumes * Increase revenue through yield on busy services and increased demand on quieter services * Improve revenue performance through early identification of risk and opportunity (such as special events) * Help to tailor new marketing campaigns based on accurate data analytics * A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative.

Lot Information

Lot 1

* The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system * For our customers, we want to: * Provide a better rail experience, with high-quality journeys at lower prices * Allow anyone to afford to use trains as their first choice of transport * Create a price perception that trains are inexpensive * Improve journey quality by reducing crowding on busy services * For our operation, we want to: * Optimise load factors on quieter services * Deliver increased passenger volumes * Increase revenue through yield on busy services and increased demand on quieter services * Improve revenue performance through early identification of risk and opportunity (such as special events) * Help to tailor new marketing campaigns based on accurate data analytics * A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative.

Options: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years

Renewal: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years

Lot 2

UK rail operator Southeastern is seeking to contract a partner (or partners) for the supply, installation and maintenance of a Revenue Management System (RMS) for their passenger rail operations. Use of services and systems may also be accessed by Northern Trains Limited * The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system * For our customers, we want to: * Provide a better rail experience, with high-quality journeys at lower prices * Allow anyone to afford to use trains as their first choice of transport * Create a price perception that trains are inexpensive * Improve journey quality by reducing crowding on busy services * For our operation, we want to: * Optimise load factors on quieter services * Deliver increased passenger volumes * Increase revenue through yield on busy services and increased demand on quieter services * Improve revenue performance through early identification of risk and opportunity (such as special events) * Help to tailor new marketing campaigns based on accurate data analytics * A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative.

Options: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years

Renewal: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03ebca
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024487-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20242 years ago
Submission Deadline
31 Aug 2023Expired
Future Notice Date
Not specified
Award Date
1 Aug 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE TRAINS LIMITED
Additional Buyers

NORTHERN TRAINS LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2AU
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLE Yorkshire and The Humber, TLJ South East (England)
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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