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Video Carephones and Virtual Care Agency

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

05 Oct 2023 at 12:20

Award Notice
Tender

07 Aug 2023 at 14:05

Tender Notice
Summary of the contracting process

The Norfolk County Council has recently awarded a contract for "Video Carephones and Virtual Care Agency" in the Health and social work services category. The contract involves software and infrastructure support for 200 Video Carephone devices to be used in the community, along with virtual care agency support. The procurement stage is completed, with a total contract value of £349,640 GBP. The award was given to Alcove Ltd. The key dates for this contract were the procurement deadline on 2023-09-08 and the contract signing on 2023-09-27.

This tender for Video Carephones and Virtual Care Agency by Norfolk County Council presents business growth opportunities for suppliers in the health and social work services sector, particularly those offering software, infrastructure support, and virtual care agency services. Businesses with expertise in health technology solutions and non-regulated care services are well-suited to compete for this contract. The Council reserves the right to increase the scope of the contract, providing additional opportunities for business expansion. Interested parties can explore the tender details on the Council's e-procurement system.

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Notice Information

Notice Title

Video Carephones and Virtual Care Agency

Notice Description

Norfolk County has awarded a contract for the following;* Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage* Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.

Lot Information

Lot 1

Norfolk County Council has awarded a contract for the following;* Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage* Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Additional information: The value stated in this notice is exclusive of VAT and does not take into account extra devices or virtual care calls the Council is allowed to purchase under this contract.

Options: The Council reserves the right to increase the numbers of users of the service and the number of devices required as set out in the procurement documents.

Renewal: There is the right to extend this Contract by a further 1 year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03ed92
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029385-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

CPV Codes

32500000 - Telecommunications equipment and supplies

72000000 - IT services: consulting, software development, Internet and support

85000000 - Health and social work services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£349,640 £100K-£500K

Notice Dates

Publication Date
5 Oct 20232 years ago
Submission Deadline
8 Sep 2023Expired
Future Notice Date
Not specified
Award Date
27 Sep 20232 years ago
Contract Period
1 Dec 2023 - 30 Nov 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

Alcove Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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