Planning

Technology Services Partner Framework

SOUTHERN WATER SERVICES LTD.

This public procurement record has 1 release in its history.

Planning

24 Aug 2023 at 14:26

Summary of the contracting process

The public procurement contracting process involves Southern Water Services Ltd., based in Worthing, United Kingdom. They are planning to establish a Technology Services Partner Framework Agreement, focusing on IT services such as consulting, software development, and support. The contract, valued at £358 million, will likely be formally published by the end of Q3 2023. The opportunity covers various services split across 8 lots, with a planned duration of 4 years, extendable to 8 years. The procurement will offer business opportunities in Kent, Sussex, Hampshire, and Isle of Wight, targeting companies specialised in technology services.

Businesses interested in delivering digital, technical, corporate system, operational technology, enterprise information management, data analytics, strategy & architecture, quality & process services, and infrastructure are well-suited to compete in this planned tender. The contracting authority specifies that lots can be awarded to single or multiple tenderers, allowing for diverse participation in the procurement process. Companies with expertise in business software packages, information systems, servers, and infrastructure technologies stand to benefit from this upcoming opportunity to support Southern Water in enhancing its IT capabilities and services across its operational region.

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Notice Title

Technology Services Partner Framework

Notice Description

Southern Water is going to market for strategic partners to become part of the Technology Service Partner Framework Agreement to deliver IT services, including but not limited to Strategy & Architecture, Software Engineering, Application Support, Maintenance & Operations, Resource Augmentation (inc. Business Process, Infrastructure) and other ancillary services This provision will likely be a two-stage negotiated procedure with prior call for competition to set up a Technology Service Partner Framework Agreement lasting 4 years, with an option to extend for a period of up to 4 years. It is anticipated that the opportunity will be formally published before the end of Q3 2023. The supply of services will be remote or across the entire Southern Water (SW) region. SW's region covers Kent, Sussex, Hampshire and Isle of Wight. Any estimated quantities or values contained or referred to in this or other tender documents are for guidance only. They do not bind SWS to buy any specific quantities should the bidder be successful and enter into an Agreement. The Goods and Services which the successful bidder(s) will be asked to provide under this agreement is currently split across 8 lots. Bidders will be eligible to apply for one or more of the available lots. The lots are currently as listed below: 1 Digital & Technical Services 2 Corporate System Services 3 Operational Technology Services 4 Enterprise Information Management 5 Data & Analytics 6 Strategy & Architecture 7 Quality & Process Services 8 Infrastructure Please note that SWS reserves the right to update the lot structure and scope at the release of the contract notice for the Technology Services Partner Framework

Lot Information

Digital & Technical Services

* SWS had an aged digital technology platform. AMP7 has focused on replacing most of the digital platforms with heavy focus on new age technologies. The service portfolio has involved building a new integration platform and rolling it out across the estate. AMP priorities included: 1. Digitise health and safety 2. Enhance environment / waste / wholesale digital capabilities 3. Enhance water digital capabilities 4. Customer digitisation 5. Other business driven spend / digitisation

Corporate System Services

* AMP7 priorities have included continuous investment in the corporate technologies which include enterprise applications like SAP, Success factors and Workday * Going forward, key activities include but not limited to the following: * Delivery of continuous improvements to existing and future applications used for enterprise-wide support services * Ongoing support for specialist BAU * Analysis, design, development, integration, maintenance, and support of a range of existing and future applications * Implementation services for new ERP solution supporting the Customer Services, FInance and Procurement * AMP8 ERP software selection exercise support

Operational Technology Services

* SWS being an asset intensive organisation, the focus of AMP7 has been on a full re-implementation and replacement of Asset and GIS systems. This included asset & work management and integration into ERP solutions * AMP7 has been working towards the full restack of OTT applications including standards and capabilities on physical devices and communications.

Enterprise Information Management

* AMP7 has been working towards upgrading the core platform and replacing redundant systems. This includes SAP BW on S4H implementation and other end to end implementations * GIS had been managed as a separate domain, but will now be merged with EIM. During AMP7 SWS implemented the EDM ( enterprise document management) solution and reminder of AMP7 and 8 would be about rolling out new solutions on the EDM ( sharepoint).

Data & Analytics

* The focus in AMP7 was on data warehousing / lake, data integration, data analytics and development of business intelligence software and information reporting tools * Going forward, key activities include but not limited to the following: * Services related to statistics, tools, programming, data manipulation, data visualisation, machine learning, deep learning, model deployment, scenario analysis, forecasting / prediction, planning and Azure * Data requirements associated with other lots could be delivered through this route

Strategy & Architecture

* Tech Strategy across Infrastructure, Applications, Cloud, Security, Integration * Key services to be delivered are strategy, consultancy and advisory services in relation to a. solution architecture, b. enterprise architecture, c. technology & security architecture, d. business & data architecture

Quality & Process Services

* QA / testing includes: a) test leadership, test execution and test environment management b) Quality demand & release management c) provision of testing services and quality assurance d) resource augmentation, including the delivery of a range of services, including but not limited to test standards & governance, orchestration, automation, resources, software, and a range of other related services. Testing at SWS is currently operating at TMM Level 3 / 4 e) Automation tool implementation and regression testing regime. f) Support system evergreen with test and release governance g) the testing services would be across Technology platforms, Application Portfolio's, Information Management, Process Mgmt, Operational and Engineering tech * Business processes include: a) delivery of business process services b) creating and applying best practice processes c) administrative services for business operations d) Business processes relating but not limited to health & safety tracking and reporting, regulatory reporting, LandSearch and billing operation

Infrastructure

* Services related to the design, development, integration, operation, implementation, maintenance, and support of a range of infrastructure technologies (networks, servers and storage, cloud, telephony, etc.) * It also includes IT asset management, server and network patching, capacity planning, SecOps and infrastructure engineering * Services delivered will be supporting key infrastrucuture, including routers, firewalls, databases, client systems, security services, network management, servers, switches, cabling, storage, backup technology, network infrastructure, telecoms and connectivity * It will be critical for service providers to support with demand and resource planning. They will need to provide infrastructure resources that understand business domain and business applications that they are providing infrastructure for. SWS is on the journey towards building its capabilities with a focus on cloud operations and SecOps

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03f6b7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024979-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services


CPV Codes

48300000 - Document creation, drawing, imaging, scheduling and productivity software package

48400000 - Business transaction and personal business software package

48500000 - Communication and multimedia software package

48600000 - Database and operating software package

48700000 - Software package utilities

48800000 - Information systems and servers

72000000 - IT services: consulting, software development, Internet and support

75112000 - Administrative services for business operations

Notice Value(s)

Tender Value
£358,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20232 years ago
Submission Deadline
Not specified
Future Notice Date
10 Sep 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SOUTHERN WATER SERVICES LTD.
Contact Name
Kirsty Lodge
Contact Email
kirsty.lodge@southernwater.co.uk
Contact Phone
+44 1903264444

Buyer Location

Locality
WORTHING
Postcode
BN13 3NX
Post Town
Brighton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)

Local Authority
Worthing
Electoral Ward
Northbrook
Westminster Constituency
Worthing West

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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