Planning

Out of Hours call monitoring - Repairs service (PIN Notice)

LIVEWEST HOMES LIMITED

This public procurement record has 1 release in its history.

Planning

18 Oct 2023 at 10:50

Summary of the contracting process

The public procurement process is currently at the planning stage. LiveWest Homes Limited, a Housing Association based in Exeter, United Kingdom, has issued a tender titled "Out of Hours call monitoring - Repairs service." The procurement falls under the services category, specifically for telecommunications services. The tender involves providing out-of-hours call monitoring services for repairs, operating on weekday evenings and weekends, with a future notice date set for 30th November 2023.

This procurement by LiveWest Homes Limited presents an opportunity for businesses to provide switchboards, telecommunication services, telephone-answering services, and call center services. Companies specializing in telecommunications and call center services are well-suited to compete for this tender. The requirement includes providing an excellent service for an average of 1400 calls per month, offering businesses an avenue to grow through providing innovative and reliable out-of-hours call monitoring services.

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Notice Title

Out of Hours call monitoring - Repairs service (PIN Notice)

Notice Description

Please note that this is not a call for competition. Out of Hours call monitoring services

Lot Information

Lot 1

Please note that this is not a call for competition. LiveWest are carrying out pre-tender exercises including this PIN notice prior to going out to tender for our Out of Hours Call Monitoring service for our repairs team. The out of hours service is required to operate on Monday to Friday from 17:00 - 08:00 and a 24 hour service at weekends and bank holidays LiveWest require an excellent service and proposals will be based on approx. an average of 1400 calls per month.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-040cf1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030728-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

32540000 - Switchboards

64200000 - Telecommunications services

64220000 - Telecommunication services except telephone and data transmission services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Oct 20232 years ago
Submission Deadline
Not specified
Future Notice Date
30 Nov 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LIVEWEST HOMES LIMITED
Contact Name
Mr Phillip Blackmore
Contact Email
phillip.blackmore@livewest.co.uk
Contact Phone
+44 3001238080

Buyer Location

Locality
EXETER
Postcode
EX5 2FZ
Post Town
Exeter
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)

Local Authority
East Devon
Electoral Ward
Broadclyst
Westminster Constituency
Exmouth and Exeter East

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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