Tender

ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes

ROCHDALE BOROUGHWIDE HOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

17 Nov 2023 at 11:55

Tender Notice
Summary of the contracting process

The Rochdale Boroughwide Housing (RBH) has initiated a tender process titled "ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes". This tender falls under the services category for the industry classification of integrated telecommunications services (CPV code 64227000). The procurement stage is currently active with a tender period ending on December 18, 2023. The tender allows for electronic submissions and is an open procedure. The contract covers monitoring services for 24 Independent Living Schemes and 1 extra care scheme located in Rochdale. The buying organization is the ROCHDALE BOROUGHWIDE HOUSING LIMITED with contact person Stephen Camm.

This tender opportunity by RBH offers a two-year contract with possible extensions, creating growth opportunities for businesses in the call centre services sector. Businesses that specialize in call centre operations and telecommunication services would be well-suited to compete for this tender. The contract allows for electronic ordering and invoicing, promoting efficiency in service delivery and payment processes. The location of the contract in Rochdale presents a strategic advantage for local businesses looking to expand their operations and establish long-term partnerships with RBH.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes

Notice Description

The Project Rochdale Boroughwide Housing (RBH) provides services for over 12,000 properties across the Rochdale Borough, including over 700 properties in Independent Living Schemes. In addition, RBH currently has 43 apartments within its extra care scheme. The Independent Living schemes are part of RBH's Independence and Well Being Service and sits within the Customer and Communities Directorate. There are 24 Independent Living Schemes and 1 extra care scheme with hard wired Warden call equipment installed and manufactured by Tunstall Healthcare Group, or Appello Healthcare. Of the 25 schemes in total, 17 schemes have the Tunstall Communicall Vision Warden call system which include full Telecare Overlay. These schemes will have the Tunstall Analogue to Digital Communicator for the digital switch over of the BT network by December 2025. 4 schemes have the Tunstall Communicall Connect Warden Call systems and 3 have Tunstall Communical Vi systems . Again, these schemes will have the Tunstall Digital Communicator installed. 1 scheme, (Jack McCann Court), currently has Tunstall Communicall but will have Appello Smart Connect V5, Smart Living Solutions digital systems installed by January 2024. All the systems operate on 869MHz. Please Note: There is a possibility that one or two schemes are decommissioned during the contract period. The contract covers the monitoring of all equipment associated to the Warden Call system within the 24 Independent Living Schemes and 1 extra care scheme. However, the extra care scheme has 24 hours on site cover and the control centre monitoring requirement will be on a low level, as required basis, and therefore the contract price needs to be reflective of this. The purpose of this tender exercise is to put in place a new contract, with an appropriate organisation, to provide call centre monitoring services, to the RBH schemes and equipment indicated above, and to the specified requirements indicated at section 4 of this ITT document.

Lot Information

Lot 1

The Project Rochdale Boroughwide Housing (RBH) provides services for over 12,000 properties across the Rochdale Borough, including over 700 properties in Independent Living Schemes. In addition, RBH currently has 43 apartments within its extra care scheme. The Independent Living schemes are part of RBH's Independence and Well Being Service and sits within the Customer and Communities Directorate. There are 24 Independent Living Schemes and 1 extra care scheme with hard wired Warden call equipment installed and manufactured by Tunstall Healthcare Group, or Appello Healthcare. Of the 25 schemes in total, 17 schemes have the Tunstall Communicall Vision Warden call system which include full Telecare Overlay. These schemes will have the Tunstall Analogue to Digital Communicator for the digital switch over of the BT network by December 2025. 4 schemes have the Tunstall Communicall Connect Warden Call systems and 3 have Tunstall Communical Vi systems . Again, these schemes will have the Tunstall Digital Communicator installed. 1 scheme, (Jack McCann Court), currently has Tunstall Communicall but will have Appello Smart Connect V5, Smart Living Solutions digital systems installed by January 2024. All the systems operate on 869MHz. Please Note: There is a possibility that one or two schemes are decommissioned during the contract period. The contract covers the monitoring of all equipment associated to the Warden Call system within the 24 Independent Living Schemes and 1 extra care scheme. However, the extra care scheme has 24 hours on site cover and the control centre monitoring requirement will be on a low level, as required basis, and therefore the contract price needs to be reflective of this. The purpose of this tender exercise is to put in place a new contract, with an appropriate organisation, to provide call centre monitoring services, to the RBH schemes and equipment indicated above, and to the specified requirements indicated at section 4 of this ITT document.

Options: 2 X 1 year extensions available

Renewal: This is a 2 year contract with 2 X 1 year extensions available

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-041ac6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034074-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64227000 - Integrated telecommunications services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Nov 20232 years ago
Submission Deadline
18 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROCHDALE BOROUGHWIDE HOUSING LIMITED
Contact Name
Stephen Camm
Contact Email
rbh.procurement@rbh.org.uk
Contact Phone
Not specified

Buyer Location

Locality
ROCHDALE
Postcode
OL16 2UP
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD3 Greater Manchester
Local Authority
Rochdale
Electoral Ward
Central Rochdale
Westminster Constituency
Rochdale

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-041ac6-2023-11-17T11:55:04Z",
    "date": "2023-11-17T11:55:04Z",
    "ocid": "ocds-h6vhtk-041ac6",
    "initiationType": "tender",
    "tender": {
        "id": "DN699259",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "64227000",
            "description": "Integrated telecommunications services"
        },
        "mainProcurementCategory": "services",
        "description": "The Project Rochdale Boroughwide Housing (RBH) provides services for over 12,000 properties across the Rochdale Borough, including over 700 properties in Independent Living Schemes. In addition, RBH currently has 43 apartments within its extra care scheme. The Independent Living schemes are part of RBH's Independence and Well Being Service and sits within the Customer and Communities Directorate. There are 24 Independent Living Schemes and 1 extra care scheme with hard wired Warden call equipment installed and manufactured by Tunstall Healthcare Group, or Appello Healthcare. Of the 25 schemes in total, 17 schemes have the Tunstall Communicall Vision Warden call system which include full Telecare Overlay. These schemes will have the Tunstall Analogue to Digital Communicator for the digital switch over of the BT network by December 2025. 4 schemes have the Tunstall Communicall Connect Warden Call systems and 3 have Tunstall Communical Vi systems . Again, these schemes will have the Tunstall Digital Communicator installed. 1 scheme, (Jack McCann Court), currently has Tunstall Communicall but will have Appello Smart Connect V5, Smart Living Solutions digital systems installed by January 2024. All the systems operate on 869MHz. Please Note: There is a possibility that one or two schemes are decommissioned during the contract period. The contract covers the monitoring of all equipment associated to the Warden Call system within the 24 Independent Living Schemes and 1 extra care scheme. However, the extra care scheme has 24 hours on site cover and the control centre monitoring requirement will be on a low level, as required basis, and therefore the contract price needs to be reflective of this. The purpose of this tender exercise is to put in place a new contract, with an appropriate organisation, to provide call centre monitoring services, to the RBH schemes and equipment indicated above, and to the specified requirements indicated at section 4 of this ITT document.",
        "lots": [
            {
                "id": "1",
                "description": "The Project Rochdale Boroughwide Housing (RBH) provides services for over 12,000 properties across the Rochdale Borough, including over 700 properties in Independent Living Schemes. In addition, RBH currently has 43 apartments within its extra care scheme. The Independent Living schemes are part of RBH's Independence and Well Being Service and sits within the Customer and Communities Directorate. There are 24 Independent Living Schemes and 1 extra care scheme with hard wired Warden call equipment installed and manufactured by Tunstall Healthcare Group, or Appello Healthcare. Of the 25 schemes in total, 17 schemes have the Tunstall Communicall Vision Warden call system which include full Telecare Overlay. These schemes will have the Tunstall Analogue to Digital Communicator for the digital switch over of the BT network by December 2025. 4 schemes have the Tunstall Communicall Connect Warden Call systems and 3 have Tunstall Communical Vi systems . Again, these schemes will have the Tunstall Digital Communicator installed. 1 scheme, (Jack McCann Court), currently has Tunstall Communicall but will have Appello Smart Connect V5, Smart Living Solutions digital systems installed by January 2024. All the systems operate on 869MHz. Please Note: There is a possibility that one or two schemes are decommissioned during the contract period. The contract covers the monitoring of all equipment associated to the Warden Call system within the 24 Independent Living Schemes and 1 extra care scheme. However, the extra care scheme has 24 hours on site cover and the control centre monitoring requirement will be on a low level, as required basis, and therefore the contract price needs to be reflective of this. The purpose of this tender exercise is to put in place a new contract, with an appropriate organisation, to provide call centre monitoring services, to the RBH schemes and equipment indicated above, and to the specified requirements indicated at section 4 of this ITT document.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "This is a 2 year contract with 2 X 1 year extensions available"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "2 X 1 year extensions available"
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKD3"
                    }
                ],
                "deliveryLocation": {
                    "description": "Rochdale"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.the-chest.org.uk",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-12-18"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "awardPeriod": {
            "startDate": "2023-12-19T10:00:00Z"
        },
        "bidOpening": {
            "date": "2023-12-19T10:00:00Z"
        },
        "hasRecurrence": true,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        }
    },
    "parties": [
        {
            "id": "GB-FTS-98625",
            "name": "ROCHDALE BOROUGHWIDE HOUSING LIMITED",
            "identifier": {
                "legalName": "ROCHDALE BOROUGHWIDE HOUSING LIMITED",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "Unique enterprise centre",
                "locality": "Rochdale",
                "region": "UKD3",
                "postalCode": "OL16 2UP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Stephen Camm",
                "email": "rbh.procurement@rbh.org.uk",
                "url": "http://www.the-chest.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.rbh.org.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-98626",
            "name": "RBH Legal Team",
            "identifier": {
                "legalName": "RBH Legal Team"
            },
            "address": {
                "streetAddress": "Unique enterprise centre",
                "locality": "Rochdale",
                "postalCode": "OL16 2UP",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-98625",
        "name": "ROCHDALE BOROUGHWIDE HOUSING LIMITED"
    },
    "language": "en"
}