Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

There are 3 contracts in this contracting process.

Summary of the contracting process

The Hafod Housing Association has undertaken a public procurement process for the provision of a Housing Management System (HMS) integrated with a Customer Relationship Management (CRM) system, under the title "Provision of Housing Management System with Customer Relationship Management". The procurement process, initiated under the open procedure method, is now in the award stage. The award was made to Civica UK Limited on 25th July 2024, for a contract value of £1,381,099.2. This contract encompasses the implementation of an intuitive HMS that aligns with Hafod’s organisational strategy to better support housing, tenancy management, and customer interactions. The main procurement category for this project falls under "goods" with the CPV classification of "Database-management system". This procurement is located in Cardiff, region UKL22, and adheres to the CELEX legal basis.

This tender offers significant opportunities for businesses involved in information system services, especially those specialising in SaaS solutions, CRM systems, and database management infrastructure. SMEs will find this project particularly appealing due to the emphasis on streamlined operations and improved service delivery through technology. Companies capable of delivering integrated, modern solutions that enhance data reporting, provide seamless system integrations, and align with customer-first strategies are ideally suited to compete for similar future opportunities. The project’s focus on cloud-first approaches and SaaS platforms can also foster growth for IT firms specialising in these areas, supporting Hafod’s digital transformation goals.

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Award, Contract

Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

Contract Timeline

Publication Date

7th August 2024 13:23:58 PM
Contract Summary

The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.
Contract Details

Open Contracting ID

ocds-h6vhtk-041b9b

Publication Source

Find a Tender Service

Procurement Stage

Award, Contract

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

48612000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

HAFOD HOUSING ASSOCIATION

Buyer Name

Buyer Email

procurement@hafod.org.uk

Buyer Phone

+44 2920675823

Buyer Address

St Hilary Court, Copthorne Way, Culverhouse Cross

CARDIFF

CF5 6ES

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

CIVICA UK LIMITED

View contract on Find a Tender Service

TenderUpdate

Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

Contract Timeline

Publication Date

12th January 2024 08:56:51 AM
Contract Summary

The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.
Contract Details

Open Contracting ID

ocds-h6vhtk-041b9b

Publication Source

Find a Tender Service

Procurement Stage

TenderUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

48612000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

HAFOD HOUSING ASSOCIATION

Buyer Name

Buyer Email

procurement@hafod.org.uk

Buyer Phone

+44 2920675823

Buyer Address

St Hilary Court, Copthorne Way, Culverhouse Cross

CARDIFF

CF5 6ES

United Kingdom

View contract on Find a Tender Service

Tender

Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

Contract Timeline

Publication Date

21st November 2023 13:22:53 PM

Tender Deadline

12th January 2024 12:00:00 PM Expired
Contract Summary

The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.
Contract Details

Open Contracting ID

ocds-h6vhtk-041b9b

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

48612000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

HAFOD HOUSING ASSOCIATION

Buyer Name

Buyer Email

procurement@hafod.org.uk

Buyer Phone

+44 2920675823

Buyer Address

St Hilary Court, Copthorne Way, Culverhouse Cross

CARDIFF

CF5 6ES

United Kingdom

View contract on Find a Tender Service

Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Provision of Housing Management System with Customer Relationship Management

HAFOD HOUSING ASSOCIATION

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority