Award

Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD

This public procurement record has 5 releases in its history.

TenderUpdate

21 Mar 2025 at 11:42

AwardUpdate

17 Mar 2025 at 14:15

Award

14 Mar 2025 at 16:54

Tender

02 Oct 2024 at 14:14

Planning

14 Mar 2024 at 16:07

Summary of the contracting process

NHS Cambridgeshire and Peterborough Integrated Care Board (ICB) has initiated a competitive tender for the provision of Integrated Urgent Care (IUC) services in Cambridgeshire and Peterborough. This procurement process is under the Health Care Services (Provider Selection Regime) Regulations 2023, with a contract start date of 1st October 2025 and a duration of three years, extendable by up to two additional years. The services, classified under the health services category, include NHS 111 call handling, a 24/7 Clinical Assessment Service (CAS), and Out of Hours Primary Care Access. The procurement aims to ensure high-quality urgent care services, aligning with values, rights, obligations, and patient expectations as described in the NHS Constitution. Interested parties must submit their bids by 12:00 noon on 15th November 2024.

This tender presents a significant opportunity for businesses involved in healthcare services, telecommunication services, call centres, and guidance services. Companies with expertise in providing integrated, sustainable, and high-quality urgent care can significantly benefit from this contract, valued up to £107,221,864 for the entire duration. Businesses that can demonstrate strong technical and professional capabilities, economic stability, and experience in handling such services are well-suited to compete. Additionally, this re-commissioning process encourages the involvement of innovative service models, which can attract new providers and support business growth in the healthcare sector.

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Notice Title

Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

Notice Description

The ICB is committed to the provision of a high-quality IUC by offering the following services:<br/>* NHS 111 call handling,<br/>* 24/7 Clinical Assessment Service (CAS),<br/>* Out of Hours Primary Care Access.<br/>* These may be delivered through a single provider model or a lead provider model.<br/>* The IUC service(s) will meet the values, rights, obligations and expectations of patients as<br/>set out in the NHS Constitution.

Lot Information

Lot 1

The ICB is committed to the provision of a high-quality IUC by offering the following services:
* NHS 111 call handling,
* 24/7 Clinical Assessment Service (CAS),
* Out of Hours Primary Care Access.
* These may be delivered through a single provider model or a lead provider model.
* The IUC service(s) will meet the values, rights, obligations and expectations of patients as set out in the NHS Constitution.

Aims and objectives of the service:
The IUC service is required to be sustainable, based on a service model that is clinically and commercially robust, that can attract and retain suitably qualified competent practitioners, which can be integrated with other services. The service will meet both the National Integrated Urgent Care Specification and the Cambridgeshire and Peterborough Integrated Urgent Care Specification to deliver a flexible service that can transform to meet the local and national requirements, to a high standard.
NHS 111 call handling: this IUC service shall be provided using the components of telephony via NHS 111 24/7, 365/6 days a year. The telephony service will deliver a 'consult and complete' model of care via the provision of health advice, based on algorithmic clinical assessment.
24/7 Clinical Assessment Service, (CAS): the CAS will provide clinical assessment to patients who require further clinical validation and clinical assessments, this includes for 111 and 999 high acuity disposition validations from the NHS111 call handling function, Primary Care Dispositions and direct booking validations. The CAS will direct patients to the appropriate healthcare, direct booking or referrals, be the Trusted Assessor, work closely with the ICS Unscheduled Community Care Co-ordination Hub (or equivalent) and Same Day Emergency Care Services, to support patients being cared for by the most appropriate service, only attending ED or dispatching an ambulance, when appropriate.
Out of Hours Primary Care Access: During the Out of Hours periods, a Primary Care level service that provides clinical telephony assessments, operating within the CAS, and face to face consultation to treat all registered and temporarily resident patients and those visitors calling NHS 111. For more detail, consult the service specification in the tender documentation.

This notice is an intention to award a contract under the competitive process.

The contract value is PS103,505,950 for the lifetime duration of the contract.

This is an existing service that is being re-commissioned, and it is being awarded to a new provider.

The contract is anticipated to start on the 1st of October 2025 for 3 years with the possibility to extend at the ICB's discretion for up to a further 2 years. (01/10/2025-30/09/2030).

Renewal: Possibility to extend at the ICB's discretion for up to a further 2 years (24 months).

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0448be
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010621-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

64200000 - Telecommunications services

79512000 - Call centre

85100000 - Health services

85312310 - Guidance services

Notice Value(s)

Tender Value
£107,221,864 £100M-£1B
Lots Value
£107,221,864 £100M-£1B
Awards Value
Not specified
Contracts Value
£103,505,950 £100M-£1B

Notice Dates

Publication Date
21 Mar 202511 months ago
Submission Deadline
15 Nov 2024Expired
Future Notice Date
Not specified
Award Date
14 Mar 202511 months ago
Contract Period
30 Sep 2025 - 30 Sep 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD
Additional Buyers

CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD (ICB)

Contact Name
Paulo Sousa-Cabral
Contact Email
paulo.sousa-cabral@nhs.net, rebecca.bents-martin@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
ELY
Postcode
CB7 4EA
Post Town
Cambridge
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLH11 Peterborough, TLH12 Cambridgeshire CC

Local Authority
East Cambridgeshire
Electoral Ward
Ely West
Westminster Constituency
Ely and East Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

INTEGRATED CARE 24

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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