Notice Information
Notice Title
CH232464 OUT OF HOURS CALL CENTRE SERVICE
Notice Description
Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.
Lot Information
Lot 1
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.
:-
* All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils
* all central government departments offices and
bodies.
* Any Registered Social Landlords
* Any Integrated Care Systems and Integrated Care
Boards in UK
* Any Local Authority Trading Companies
* Any Local Authority Direct Service Organisations
Renewal: Up to 2 further years (24 months) in accordance with the terms of the Overarching Agreement and Services Agreements.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-045011
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/011151-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialogue
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
64214200 - Telephone switchboard services
79311210 - Telephone survey services
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £7,000,000 £1M-£10M
- Lots Value
- £7,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Apr 20241 years ago
- Submission Deadline
- 19 Apr 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 19 Oct 2025 - 20 Oct 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PERCEVAL HOUSE
- Additional Buyers
LONDON BOROUGH OF BARKING AND DAGENHAM
- Contact Name
- Andrew Shorter
- Contact Email
- ashorter@ealing.gov.uk, barry.may@barnet.gov.uk, helen.robertson@walthamforest.gov.uk, huntv@ealing.gov.uk, julie.pocock@enfield.gov.uk, natalia.monvoisin@lbbd.gov.uk, yvonne.hadlames@lbhf.gov.uk, zuned.patel@haringey.gov.uk
- Contact Phone
- +44 2088255000
Buyer Location
- Locality
- LONDON
- Postcode
- W5 2HL
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI53 Redbridge and Waltham Forest
- Delivery Location
- TLI London
-
- Local Authority
- Waltham Forest
- Electoral Ward
- Chapel End
- Westminster Constituency
- Walthamstow
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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