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Customer Experience Platform

Mid Ulster District Council

This public procurement record has 2 releases in its history.

Award

16 Dec 2024 at 14:57

Award Notice
Tender

28 May 2024 at 14:48

Tender Notice
Summary of the contracting process

Mid Ulster District Council has initiated a procurement process for a Customer Experience Platform to support its Digital Transformation Strategy. This tender, classified under the customer services industry category (CPV 79342300), is sought through a selective procurement method (restricted procedure) with an estimated value of £250,000 GBP. Businesses interested in this opportunity should note the tender submission deadline is set for 28th June 2024, with bid validity extending until 26th September 2024. The project delivery will encompass various regions within the UK, including UKN, UKN0, and UKN0B.

This tender presents significant business growth opportunities for companies specialising in customer-care services, software programming and consultancy services, and computer-related services. The implementation of a customer experience platform that aligns with Mid Ulster District Council's digital agenda could be a substantial project for businesses with expertise in these areas. The tender is best suited for businesses with a proven track record in digital transformation projects and those capable of meeting qualitative assessment criteria such as system requirements, technical requirements, ease of use, customer CRM requirements, and implementation capabilities. The contract period is projected to last for approximately five years, making it an attractive long-term engagement for the successful bidder.

How relevant is this notice?

Notice Information

Notice Title

Customer Experience Platform

Notice Description

The Council is seeking to procure a customer experience platform solution that: * Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.

Lot Information

Lot 1

The Council is seeking to procure a customer experience platform solution that: * Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-046bbd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040464-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72200000 - Software programming and consultancy services

72500000 - Computer-related services

79342300 - Customer services

79342320 - Customer-care services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20241 years ago
Submission Deadline
28 Jun 2024Expired
Future Notice Date
Not specified
Award Date
16 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Mid Ulster District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNGANNON
Postcode
BT71 6DT
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0B Mid Ulster
Delivery Location
TLN Northern Ireland, TLN0 Northern Ireland, TLN0B Mid Ulster
Local Authority
Mid Ulster
Electoral Ward
Killymeal
Westminster Constituency
Fermanagh and South Tyrone

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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