Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Cadent Gas Customer Contact Centre Tender

CADENT GAS LIMITED

This public procurement record has 4 releases in its history.

Award

30 Jul 2025 at 09:37

Award Notice
TenderUpdate

12 Aug 2024 at 16:28

Tender Notice
TenderUpdate

12 Aug 2024 at 11:23

Tender Notice
Tender

29 Jul 2024 at 13:54

Tender Notice
Summary of the contracting process

Cadent Gas Limited has successfully concluded the procurement process for a cloud-based solution to revamp its emergency customer contact centre infrastructure, which includes network connectivity and telephony applications. This tender, classified under the telecommunication services industry category, was carried out through a selective procurement method, specifically a negotiated procedure with prior call for competition. Located in Coventry, United Kingdom, CADENT GAS LIMITED acted as the primary buying organisation. The procurement process concluded with the contract being awarded on 29th July 2025, following a comprehensive tender update process that started in July 2024, with the final tender status being marked as complete by July 2025.

The tender for the upgrade of Cadent Gas's emergency contact centre offers substantial opportunities for businesses in the telecommunications sector, especially those involved in cloud solutions, telecommunication systems, and infrastructure maintenance services. Companies specialising in resilient and innovative call centre technologies would find this an ideal project to contribute to and expand their service offerings. This project, regulated by Ofgem, underscores the importance of enhanced service and performance metrics, thus appealing to businesses eager to showcase their capabilities in high-stakes and complex service delivery environments. The long-term engagement, with options for renewal, provides a chance for sustained business growth and the establishment of robust client relationships within the energy supply sector.

How relevant is this notice?

Notice Information

Notice Title

Cadent Gas Customer Contact Centre Tender

Notice Description

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

Lot Information

Lot 1

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.

Options: Plus 5-years at end of initial 5-year term.

Renewal: After an initial term of up to 5-years there will be an option to renew for up to a further 5-years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04857c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044091-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

64 - Postal and telecommunications services

CPV Codes

32412100 - Telecommunications network

32524000 - Telecommunications system

50332000 - Telecommunications-infrastructure maintenance services

64220000 - Telecommunication services except telephone and data transmission services

64226000 - Telematics services

64227000 - Integrated telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20251 years ago
Submission Deadline
9 Sep 2024Expired
Future Notice Date
Not specified
Award Date
29 Jul 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CADENT GAS LIMITED
Additional Buyers

ES Pipelines Limited

Energy Assets Pipelines Limited

Fulcrum Pipelines Limited

GTC Pipelines Limited

Harlaxton Gas Networks

Independent Pipelines Limited

Indigo Pipelines Limited

Last Mile Gas Limited

Leep Gas Networks Limited

Mua Gas Limited

National Gas Transmission PLC

Northern Gas Networks Limited

Quadrant Pipelines Limited

Scotland Gas Networks plc

Southern Gas Networks plc

Squire Energy Limited

Wales & West Utilities Limited

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST. EDMUNDS
Postcode
CV7 9JU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
Not specified
Local Authority
Rugby
Electoral Ward
Revel and Binley Woods
Westminster Constituency
Rugby

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...