Notice Information
Notice Title
Cadent Gas Customer Contact Centre Tender
Notice Description
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.
Lot Information
Lot 1
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.
Options: Plus 5-years at end of initial 5-year term.
Renewal: After an initial term of up to 5-years there will be an option to renew for up to a further 5-years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04857c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/044091-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
50 - Repair and maintenance services
64 - Postal and telecommunications services
-
- CPV Codes
32412100 - Telecommunications network
32524000 - Telecommunications system
50332000 - Telecommunications-infrastructure maintenance services
64220000 - Telecommunication services except telephone and data transmission services
64226000 - Telematics services
64227000 - Integrated telecommunications services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Jul 20256 months ago
- Submission Deadline
- 9 Sep 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Jul 20256 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CADENT GAS LIMITED
- Additional Buyers
- Contact Name
- Stephen Acaster
- Contact Email
- box.operationalliaison@nationalgrid.com, communications@northerngas.co.uk, contactus@independentpipelines.com, contactus@leeputilities.com, contactus@muagroup.com, customer.services@gtc-uk.co.uk, customer@sgn.co.uk, customerservices@stark.com, enquiries@fulcrum.co.uk, enquiries@indigonetworks.co.uk, enquiries@wwutilities.co.uk, hello@espug.com, igtunc@gemserv.com, info@harlaxtonenergynetworks.com, info@lastmile-uk.com, procurementservices@cadentgas.com, utilitynetworks@energyassets.co.uk
- Contact Phone
- +44 7815977858
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV7 9JU
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG13 Warwickshire CC
- Delivery Location
- TLG33 Coventry
-
- Local Authority
- Rugby
- Electoral Ward
- Revel and Binley Woods
- Westminster Constituency
- Rugby
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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