Notice Information
-
Notice Title
Contract for Enterprise Service Management System
-
Notice Description
We have now awarded this requirement: The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.
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Lot Information
Lot 1
This has now been awarded
Options: We are able to extend for a period of 12 months as per the tender pack and contract notice
Notice Details
-
Notice Details
- Open Contracting ID
-
ocds-h6vhtk-049bd7
- Publication Source
-
Find A Tender Service
- Latest Notice
- Current Stage
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Award
- All Stages
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Tender, Award
- Notice Type
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Tender Notice
- Procurement Type
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Standard
- Procurement Category
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Goods
- Procurement Method
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Open
- Procurement Method Details
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Open procedure
- Tender Suitability
-
Not specified
- Awardee Scale
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SME
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Common Procurement Vocabulary (CPV)
- CPV Divisions
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48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
- CPV Codes
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48451000 - Enterprise resource planning software package
72253100 - Helpdesk services
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Notice Value(s)
- Tender Value
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£400,000 £100K-£500K
- Lots Value
-
£400,000 £100K-£500K
- Awards Value
-
Not specified
- Contracts Value
-
£767,990 £500K-£1M
-
Notice Dates
- Publication Date
-
8 Apr 20256 months ago
- Submission Deadline
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18 Oct 2024Expired
- Future Notice Date
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Not specified
- Award Date
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6 Mar 20257 months ago
- Contract Period
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Not specified - Not specified
- Recurrence
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Not specified
-
Notice Status
- Tender Status
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Complete
- Lots Status
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Cancelled
- Awards Status
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Active
- Contracts Status
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Active
Buyer & Supplier
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Contracting Authority (Buyer)
- Main Buyer
- Contact Name
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Procurement Services
- Contact Email
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purchaseorderqueries@ljmu.ac.uk
- Contact Phone
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Not specified
- Locality
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LIVERPOOL
- Postcode
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N/A
- Post Town
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Liverpool
- Country
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England
- Major Region (ITL 1)
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TLD North West (England)
- Basic Region (ITL 2)
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TLD7 Merseyside
- Small Region (ITL 3)
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TLD72 Liverpool
- Delivery Location
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TLD North West (England)
- Local Authority
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Liverpool
- Electoral Ward
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City Centre North
- Westminster Constituency
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Liverpool Riverside
Buyer Location
-
Supplier Information
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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