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NHS24 Clinical Reasoning Engine

NHS 24

This public procurement record has 2 releases in its history.

Award

04 Mar 2025 at 11:23

Award Notice
Award

28 Oct 2024 at 09:03

Award Notice
Summary of the contracting process

NHS 24, based in Glasgow, is currently in the award stage of procuring a new Clinical Reasoning Engine (CRE) as part of a Digital Transformation Programme (DTP). The project falls under the Medical software package industry category and is located in Scotland (Region: UKM). The procurement process follows a limited procedure due to the absence of viable alternatives for technical reasons. The contract, awarded to Elsevier B.V., aims to replace the existing decision support tool critical to services including the 111 service, Forensic Medical Examination, Scottish Emergency Dental Service, and the Mental Health Hub. The signed contract date is 17 October 2024, with the tool needed for software testing by December 2024 to ensure continuity of service and patient safety.

This tender presents a significant growth opportunity for businesses specialising in medical software and information technology services. Companies capable of providing advanced decision-making tools tailored for clinical settings could establish themselves within the healthcare sector. The contract, valued at £4,500,000 over an initial three-year period with an optional two-year extension, would benefit firms capable of ensuring integration with existing NHS 24 systems and maintaining high clinical safety standards. This project is particularly suitable for large-scale enterprises like Elsevier, which can offer specialised, proprietary systems to meet the unique demands of NHS 24’s clinical operations.

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Notice Information

Notice Title

NHS24 Clinical Reasoning Engine

Notice Description

This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.

Lot Information

Lot 1

The Decision Support tool is a critical component of NHS 24 systems. It aids call handlers in providing safe, patient-centred care for services such as the Forensic Medical Examination (FME), Scottish Emergency Dental Service (SEDS), Mental Health Hub, and the 111 service. The entire 111 service is designed around a clinically safe decision support tool to guide callers to the right endpoint. The current tool, Arezzo, provided by Elsevier, manages clinical protocols and provides the ability to triage patients. During delivery of the replacement Contact Centre CRM, it was identified that the current tool is approaching end of life and becoming unsupported, with a replacement product (CRE) being offered. Having undergone considerable procurement and market research, CRE was confirmed as the only viable option to balance, risk,cost, technical feasibility, ease of implementation and critically, patient safety. Additional information: NHS24 intends to award a contract for the Provision of a Clinical Reasoning Engine under the terms of Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015.

Options: The contract has one optional two year extension period.

Procurement Information

Please refer to section VI.3) additional information in this notice for more detail.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04b1b5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007796-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48180000 - Medical software package

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,500,000 £1M-£10M

Notice Dates

Publication Date
4 Mar 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G51 4EB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Cardonald
Westminster Constituency
Paisley and Renfrewshire North

Supplier Information

Number of Suppliers
1
Supplier Name

Elsevier B.V.

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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