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Customer Experience Platform Technologies

Gedling Borough Council

This public procurement record has 1 release in its history.

Tender

05 Nov 2024 at 12:34

Tender Notice
Summary of the contracting process

Gedling Borough Council is seeking suppliers to provide components for a new Customer Experience Platform, including a Customer Relationship Management (CRM) system, a Content Management System, and a Booking Solution. This procurement process, under the open procedure, aims to replace existing systems such as the council’s website and in-house forms solution. The procurement, classified under Customer Relation Management software development services, is categorized as services and is available in the region of UKF1, Arnold, Nottingham. The tender stage commenced on 5th November 2024, and submissions are required in written English by 10th December 2024 at noon. The planned bid opening and award period start the same day.

This tender presents significant opportunities for businesses specialising in CRM, content management, and booking solutions to expand their market reach by partnering with a local government authority. Companies with expertise in Customer Relation Management software packages and experience in implementing comprehensive digital solutions for public sector bodies would be well-suited to compete. The long contract period of 1800 days offers stability and the potential for sustainable growth in the public sector IT services market.

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Notice Information

Notice Title

Customer Experience Platform Technologies

Notice Description

Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council does have a website and in house forms solution, both of these existing solutions will be replaced as a result of this work.

Lot Information

Customer Relationship Management System

Customer Relationship Management System

Content Management System

Content Management System

Booking Solution

Booking Solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04b403
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035788-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20241 years ago
Submission Deadline
10 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Gedling Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ARNOLD, NOTTINGHAM
Postcode
NG5 6LU
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF1 Derbyshire and Nottinghamshire
Local Authority
Gedling
Electoral Ward
Ernehale
Westminster Constituency
Gedling

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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