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Support for Delivering Safety Communications for MHRA

MHRA

This public procurement record has 3 releases in its history.

Award

24 May 2025 at 20:41

Award Notice
TenderUpdate

10 Jan 2025 at 18:43

Tender Notice
Tender

09 Jan 2025 at 21:49

Tender Notice
Summary of the contracting process

The procurement process was led by the Medicines and Healthcare Products Regulatory Agency (MHRA), located in London, UK. The tender titled "Support for Delivering Safety Communications for MHRA" was categorized under marketing services within the service industry sector. The procurement was executed using an open procedure and involved awarding a contract valued at £375,000 to HSJ Information LTD. The procurement reached the award stage on 30th April 2025, with the contract set to begin on 17th March 2025. The tender aimed to enhance safety communication to healthcare professionals across the UK, specifically focusing on the optimisation of engagement rates and reach via effective, timely email campaigns.

This tender presents ample opportunities for businesses specialising in marketing, communication services, and database management. Companies capable of handling broad email campaigns to a diverse healthcare audience, including addressing technical challenges associated with NHS security, would be well-suited to this opportunity. Potential suppliers with robust databases reaching over 100,000 healthcare professionals in various specialisations can significantly leverage this contract to not only grow but also solidify their expertise in managing critical health communication strategies. The substantial contract value underscores the importance of high-quality, secure data management and communication methods, appealing to medium to large enterprises with the requisite technical capabilities.

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Notice Information

Notice Title

Support for Delivering Safety Communications for MHRA

Notice Description

The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA's communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach. <br/><br/>The MHRA seeks the appointment of a Supplier who has experience of and expertise in:<br/>- issuing broad email campaigns to a large audience including but not limited to NHS email addresses.<br/> Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs<br/>- maintaining contact details to ensure up-to-date, and seeking to expand the contacts database.<br/>- formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges).<br/><br/>Procurement under PCR 2015.

Lot Information

Lot 1

Safety communication is a critical part of the Medicines and Healthcare Products Regulatory Agency (MHRA)'s work, with the potential for a major and immediate impact on public health and safety, and consequently our corporate reputation. It is essential therefore that we issue effective communications and trusted advice via appropriate channels to relevant audiences, in a timely manner, to support patient safety and public health.

The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA's communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach.

The MHRA seeks the appointment of a Supplier who has experience of and expertise in:
- issuing broad email campaigns to a large audience including but not limited to NHS email addresses.
Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs
- maintaining contact details to ensure up-to-date, and seeking to expand the contacts database.
- formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges).

Procurement under PCR 2015.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ced9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027345-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72320000 - Database services

79342000 - Marketing services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
£200,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£375,000 £100K-£500K

Notice Dates

Publication Date
24 May 20251 years ago
Submission Deadline
11 Feb 2025Expired
Future Notice Date
Not specified
Award Date
30 Apr 20251 years ago
Contract Period
17 Mar 2025 - 16 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MHRA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

HSJ Information LTD.

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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