Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

National Contact Centre

NHS Blood and Transplant

This public procurement record has 5 releases in its history.

AwardUpdate

03 Jul 2026 at 16:06

UK6 - Contract Award Notice
Award

30 Jun 2026 at 15:58

UK6 - Contract Award Notice
TenderUpdate

25 Apr 2025 at 14:25

UK4 - Tender Notice
Tender

11 Apr 2025 at 08:53

UK4 - Tender Notice
Planning

28 Feb 2025 at 11:41

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The NHS Blood and Transplant organisation has completed a public procurement process for establishing a National Contact Centre, located primarily in the United Kingdom. The procurement fell under the industry category of services, with a specific focus on call centre operations. The procurement was conducted through an open, competitive flexible procedure, and it went through various stages including being in the planning, tender, and award phase. The contract, valued at over £22 million net, was awarded to Arvato Limited after receiving a total of eight bids. This process commenced with planning and preliminary market engagement in early 2025, followed by the tendering in April 2025, and concluded with the contract award in July 2026. The contract is scheduled to begin on 1 March 2027 and is set to extend through 29 February 2032, with options for further renewals up to a maximum of 7 years.

This tender presents significant business opportunities especially for large-scale service providers within the call centre and communications industry. The National Contact Centre is crucial for managing NHS Blood and Transplant's communication with blood donors and organ donor registrants, necessitating high-quality and efficient service delivery capabilities. Companies with expertise in handling complex, multi-channel contact centre solutions, particularly those experienced in working with public sector bodies, can leverage this as a chance to demonstrate their capabilities and secure government contracts. Additionally, the potential for contract extension presents a stable long-term business opportunity for the chosen supplier.

How relevant is this notice?

Notice Information

Notice Title

National Contact Centre

Notice Description

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

Lot Information

Lot 1

Options: Two additional years available as monthly or cumulative extensions.

Renewal: Two additional years available as monthly or cumulative extensions.

Planning Information

To engage with suppliers and share information

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e894
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062956-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

35710000 - Command, control, communication and computer systems

79512000 - Call centre

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
£40,000,000 £10M-£100M
Awards Value
£22,802,580 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20261 months ago
Submission Deadline
19 May 2025Expired
Future Notice Date
2 Apr 2025Expired
Award Date
25 Jun 20262 months ago
Contract Period
1 Mar 2027 - 29 Feb 2032 Over 5 years
Recurrence
2031-04-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Blood and Transplant
Additional Buyers

NHS Blood and Transplant, Bristol

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS34 7QH
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Filton
Westminster Constituency
Filton and Bradley Stoke

Supplier Information

Number of Suppliers
1
Supplier Name

Arvato Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...