Notice Information
Notice Title
Enterprise IT Service Desk - UK2 - Market Engagement Event
Notice Description
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
Planning Information
The Authority have previously issued several UK2 notifications in respect of the upcoming Enterprise IT Service Desk procurement (also known as Project Novus). A link to published notices against this procurement can be found below. https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-04ea9c The previous engagements with industry have resulted in the distribution and completion of a Request For Information (RFI). The Authority also hosted a limited number of 1-2-1 sessions between the 4th -15th August 2025 to further explore the themes that emerged from the RFI responses. Upon reflection of the outputs from both the RFI and 1-2-1 sessions, the Authority would like to invite interested suppliers to a further Market Engagement Session. The purpose of the session will be to provide interested industry partners with an update on the Authority’s thinking as a result of the early market engagement, the expected procurement timelines as well as the next steps. The session will be held 1000-1200 on the 27th November and will be hosted virtually via teams . Any attendees that are interested in attending the Market Engagement Event can register their interest by completing the form linked below by the 21st November 2025. Invites will then be shared w/c 24th November. https://forms.office.com/e/VhiTHh83xL Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04ea9c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/073555-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72222300 - Information technology services
72253100 - Helpdesk services
72253200 - Systems support services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £140,000,000 £100M-£1B
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Nov 20253 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 16 Dec 2025Expired
- Award Date
- Not specified
- Contract Period
- 9 Jun 2027 - 9 Jun 2034 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MINISTRY OF DEFENCE
- Contact Name
- Not specified
- Contact Email
- ukstratcomdd-cm-osm-mailbox@mod.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- CORSHAM
- Postcode
- SN13 9NR
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK72 Wiltshire
- Delivery Location
- Not specified
-
- Local Authority
- Wiltshire
- Electoral Ward
- Corsham Ladbrook
- Westminster Constituency
- Chippenham
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/073555-2025
13th November 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/048963-2025
15th August 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/047909-2025
12th August 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/047888-2025
12th August 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/047875-2025
12th August 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/047843-2025
12th August 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/038990-2025
10th July 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/029136-2025
2nd June 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/023837-2025
21st May 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/022683-2025
19th May 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/010429-2025
20th March 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/008380-2025
7th March 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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