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Digital Inclusion Wales C267/2024/2025

Llywodraeth Cymru / Welsh Government

This public procurement record has 4 releases in its history.

Award

02 Oct 2025 at 15:11

UK7 - Contract Details Notice
Award

09 Sep 2025 at 10:28

UK6 - Contract Award Notice
Tender

13 Jun 2025 at 08:01

UK4 - Tender Notice
Planning

07 Apr 2025 at 13:28

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The public procurement process for the "Digital Inclusion Wales" project is led by the Welsh Government, headquartered in Cardiff, Wales. The initiative focuses on education and training services within the realm of digital inclusion, with operations based across the UK. The procurement has progressed through planning and tender stages, culminating in the award stage. The contract was awarded to Cwmpas, a supplier located in Cardiff, on 19 September 2025, with the service starting on 1 October 2025 and running until 30 September 2028, with potential for extension. This open procedure procurement is governed under UK Public and Welsh devolved regulations, sanctioned by legislative basis 2023/54. Covering the industry categories of public services, education, training services, and information technology, the process reflects a light touch regime and was completed with an estimated value of £8,398,057.27 gross, including provisions under GPA and CPTPP agreements.

The new contract offers a strategic opportunity for businesses specialising in digital services to grow their portfolios by contributing to the development and delivery of a bilingual programme aimed at enhancing digital inclusion across Wales. Businesses with strengths in educational services, ICT consultancy, and community engagement are particularly well-suited to compete, as the programme enlists mapping digital inclusion initiatives, providing advice and support, and fostering cross-sector partnerships. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise entities (VCSEs) may find significant opportunities through the initiative's regional and thematic approach, tailored to bolster digital capabilities among various societal segments, thereby paving the way for engaged participation in a rapidly digitalising world.

How relevant is this notice?

Notice Information

Notice Title

Digital Inclusion Wales C267/2024/2025

Notice Description

The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today's society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded PS2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions- reflecting the fact that digital inclusion is not owned by any one sector.

Lot Information

Lot 1

Renewal: Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of PS3,500,000 excluding VAT is available for the purposes of this contract and over the initial '3' year contract period. If invoked, Welsh Government will make a further budget of PS3,500,000 excluding VAT for the potential '3' year extension period.

Planning Information

To inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm–1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders. Please register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - digitalinclusionmailbox@gov.wales by 5pm on 15 May 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fe12
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061818-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

80 - Education and training services

98 - Other community, social and personal services

CPV Codes

72222300 - Information technology services

72600000 - Computer support and consultancy services

80000000 - Education and training services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
£7,000,000 £1M-£10M
Awards Value
£7,000,000 £1M-£10M
Contracts Value
£6,998,381 £1M-£10M

Notice Dates

Publication Date
2 Oct 202510 months ago
Submission Deadline
24 Jul 2025Expired
Future Notice Date
2 Jun 2025Expired
Award Date
8 Sep 202511 months ago
Contract Period
1 Oct 2025 - 30 Sep 2028 3-4 years
Recurrence
2031-07-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Llywodraeth Cymru / Welsh Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 3NQ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

Cwmpas

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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