Notice Information
Notice Title
Digital Inclusion Wales C267/2024/2025
Notice Description
The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today's society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded PS2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions- reflecting the fact that digital inclusion is not owned by any one sector.
Lot Information
Lot 1
Renewal: Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of PS3,500,000 excluding VAT is available for the purposes of this contract and over the initial '3' year contract period. If invoked, Welsh Government will make a further budget of PS3,500,000 excluding VAT for the potential '3' year extension period.
Planning Information
To inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm–1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders. Please register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - digitalinclusionmailbox@gov.wales by 5pm on 15 May 2025.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04fe12
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/061818-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
80 - Education and training services
98 - Other community, social and personal services
-
- CPV Codes
72222300 - Information technology services
72600000 - Computer support and consultancy services
80000000 - Education and training services
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- £7,000,000 £1M-£10M
- Lots Value
- £7,000,000 £1M-£10M
- Awards Value
- £7,000,000 £1M-£10M
- Contracts Value
- £6,998,381 £1M-£10M
Notice Dates
- Publication Date
- 2 Oct 20252 months ago
- Submission Deadline
- 24 Jul 2025Expired
- Future Notice Date
- 2 Jun 2025Expired
- Award Date
- 7 Sep 20253 months ago
- Contract Period
- 30 Sep 2025 - 30 Sep 2028 3-4 years
- Recurrence
- 2031-07-01
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LLYWODRAETH CYMRU / WELSH GOVERNMENT
- Contact Name
- Not specified
- Contact Email
- cpsprocurementadvice@gov.wales
- Contact Phone
- Not specified
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF10 3NQ
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLL Wales
-
- Local Authority
- Cardiff
- Electoral Ward
- Cathays
- Westminster Constituency
- Cardiff South and Penarth
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/061818-2025
2nd October 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/054889-2025
9th September 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/032114-2025
13th June 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/013390-2025
7th April 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04fe12-2025-10-02T15:11:38+01:00",
"date": "2025-10-02T15:11:38+01:00",
"ocid": "ocds-h6vhtk-04fe12",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PQYQ-3841-BHTP",
"name": "Llywodraeth Cymru / Welsh Government",
"identifier": {
"scheme": "GB-PPON",
"id": "PQYQ-3841-BHTP"
},
"address": {
"streetAddress": "Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services",
"locality": "Cardiff",
"postalCode": "CF10 3NQ",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL22"
},
"contactPoint": {
"email": "CPSProcurementAdvice@gov.wales"
},
"roles": [
"buyer"
],
"details": {
"url": "http://gov.wales",
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthorityCentralGovernment",
"description": "Public authority - central government"
},
{
"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"id": "GB-WLS",
"description": "Welsh devolved regulations apply"
}
]
}
},
{
"id": "GB-PPON-PNDQ-9814-MWPN",
"name": "Cwmpas",
"identifier": {
"scheme": "GB-PPON",
"id": "PNDQ-9814-MWPN"
},
"address": {
"streetAddress": "Spark, Maindy Road,",
"locality": "Cardiff,",
"postalCode": "CF24 4HQ",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL22"
},
"contactPoint": {
"email": "info@cwmpas.coop.com"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"vcse": false,
"publicServiceMissionOrganization": false,
"shelteredWorkshop": false
}
}
],
"buyer": {
"id": "GB-PPON-PQYQ-3841-BHTP",
"name": "Llywodraeth Cymru / Welsh Government"
},
"planning": {
"milestones": [
{
"id": "engagement",
"type": "engagement",
"description": "To inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm-1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders. Please register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - digitalinclusionmailbox@gov.wales by 5pm on 15 May 2025.",
"dueDate": "2025-05-14T23:59:59+01:00",
"status": "scheduled"
}
],
"documents": [
{
"id": "013390-2025",
"documentType": "marketEngagementNotice",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/013390-2025",
"datePublished": "2025-04-07T13:28:19+01:00",
"format": "text/html"
}
]
},
"tender": {
"id": "C267/2024/2025",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Digital Inclusion Wales C267/2024/2025",
"description": "The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today's society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded PS2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions- reflecting the fact that digital inclusion is not owned by any one sector.",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "80000000",
"description": "Education and training services"
},
{
"scheme": "CPV",
"id": "98000000",
"description": "Other community, social and personal services"
},
{
"scheme": "CPV",
"id": "72600000",
"description": "Computer support and consultancy services"
},
{
"scheme": "CPV",
"id": "72222300",
"description": "Information technology services"
}
],
"deliveryAddresses": [
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"value": {
"amountGross": 8400000,
"amount": 7000000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"lots": [
{
"id": "1",
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"startDate": "2025-10-01T00:00:00+01:00",
"endDate": "2028-09-30T23:59:59+01:00",
"maxExtentDate": "2031-09-30T23:59:59+01:00"
},
"hasRenewal": true,
"status": "complete",
"value": {
"amountGross": 8400000,
"amount": 7000000,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Service Delivery Methodology",
"description": "Evidence a service delivery methodology which demonstrates how you will achieve the requirements for Strand 1 as set out in the specification",
"numbers": [
{
"number": 20,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Understanding and knowledge of the policy area",
"description": "Understanding and knowledge of the policy area - Demonstrate your understanding and knowledge of the digital inclusion, including minimum digital living standard, agenda and how this will enable you to deliver strand 2.",
"numbers": [
{
"number": 20,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Developing, maintaining and delivery focused Partnership Working",
"description": "Developing, maintaining and delivery focused Partnership Working - Evidence your approach to stakeholder engagement, co-production and how you will co-ordinate a wide network of partners to deliver strand 3.",
"numbers": [
{
"number": 20,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Contract Management",
"description": "Contract Management Demonstrate how the requirements to ensure successful delivery, reporting and financial management of the service be met.",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Resource and Staffing",
"description": "Resource and Staffing - Evidence how you will resource the service you have proposed in question 1, 2 and 3 including the staff, their expertise and any other resources required.",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Lowest Price",
"description": "Lowest Price- Submission of a completed Commercial Response Template",
"numbers": [
{
"number": 20,
"weight": "percentageExact"
}
]
}
]
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in the tender documents"
},
{
"type": "technical",
"description": "As detailed in the tender documents"
}
]
},
"renewal": {
"description": "Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of PS3,500,000 excluding VAT is available for the purposes of this contract and over the initial '3' year contract period. If invoked, Welsh Government will make a further budget of PS3,500,000 excluding VAT for the potential '3' year extension period."
}
}
],
"communication": {
"futureNoticeDate": "2025-06-02T23:59:59+01:00"
},
"status": "complete",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"specialRegime": [
"lightTouch"
],
"coveredBy": [
"GPA",
"CPTPP"
],
"submissionMethodDetails": "All tender documentation and instructions on how to bid electronically are on https://etenderwales.bravosolution.co.uk/ ITT_117736 Project_59512",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en",
"cy"
]
},
"tenderPeriod": {
"endDate": "2025-07-24T14:00:00+01:00"
},
"enquiryPeriod": {
"endDate": "2025-07-15T14:00:00+01:00"
},
"awardPeriod": {
"endDate": "2025-09-01T23:59:59+01:00"
},
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
},
{
"id": "032114-2025",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/032114-2025",
"datePublished": "2025-06-13T08:01:37+01:00",
"format": "text/html"
}
],
"hasRecurrence": true,
"recurrence": {
"dates": [
{
"startDate": "2031-07-01T23:59:59+01:00"
}
]
},
"contractTerms": {
"financialTerms": "As detailed in the tender documentation"
},
"riskDetails": "As detailed in the tender documentation"
},
"language": "en",
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"value": 3,
"relatedLot": "1"
},
{
"id": "2",
"measure": "finalStageBids",
"value": 3,
"relatedLot": "1"
},
{
"id": "3",
"measure": "smeFinalStageBids",
"value": 2,
"relatedLot": "1"
},
{
"id": "4",
"measure": "vcseFinalStageBids",
"value": 1,
"relatedLot": "1"
}
]
},
"awards": [
{
"id": "1",
"title": "Digital Inclusion Wales",
"status": "active",
"date": "2025-09-08T00:00:00+01:00",
"value": {
"amountGross": 8400000,
"amount": 7000000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-PPON-PNDQ-9814-MWPN",
"name": "Cwmpas"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "80000000",
"description": "Education and training services"
},
{
"scheme": "CPV",
"id": "98000000",
"description": "Other community, social and personal services"
},
{
"scheme": "CPV",
"id": "72600000",
"description": "Computer support and consultancy services"
},
{
"scheme": "CPV",
"id": "72222300",
"description": "Information technology services"
}
],
"deliveryAddresses": [
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"standstillPeriod": {
"endDate": "2025-09-18T23:59:59+01:00"
},
"contractPeriod": {
"startDate": "2025-10-01T00:00:00+01:00",
"endDate": "2028-09-30T23:59:59+01:00",
"maxExtentDate": "2031-09-30T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "The WG have the option to extend the contract dependant on business need and budget availability. The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government's Standard Conditions of Contract for Services."
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "054889-2025",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/054889-2025",
"datePublished": "2025-09-09T10:28:02+01:00",
"format": "text/html"
}
],
"assessmentSummariesDateSent": "2025-09-09T00:00:00+01:00",
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2025-09-19T23:59:59+01:00",
"status": "scheduled"
}
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"title": "Digital Inclusion Wales",
"status": "active",
"period": {
"startDate": "2025-10-01T00:00:00+01:00",
"endDate": "2028-09-30T23:59:59+01:00",
"maxExtentDate": "2031-09-30T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "The contract can be extended by the Welsh Government in line with the contract terms and conditions subject to policy requirements and budget availability."
},
"value": {
"amountGross": 8398057.27,
"amount": 6998381.06,
"currency": "GBP"
},
"aboveThreshold": true,
"dateSigned": "2025-09-19T00:00:00+01:00",
"documents": [
{
"id": "061818-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/061818-2025",
"datePublished": "2025-10-02T15:11:38+01:00",
"format": "text/html"
}
]
}
]
}