Notice Information
Notice Title
Renewal of Customer Relationship Management System
Notice Description
Renewal of Customer Relationship Management system for two years.
Procurement Information
The Salesforce system is embedded in NPL workings. At this stage it would not make sense to move to another system.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0504aa
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/021869-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £364,032 £100K-£500K
- Contracts Value
- £364,032 £100K-£500K
Notice Dates
- Publication Date
- 15 May 202511 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 16 Apr 20251 years ago
- Contract Period
- 1 May 2025 - 3 May 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NPL MANAGEMENT LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- TEDDINGTON
- Postcode
- TW11 0LW
- Post Town
- Twickenham
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI75 Hounslow and Richmond upon Thames
- Delivery Location
- Not specified
-
- Local Authority
- Richmond upon Thames
- Electoral Ward
- Teddington
- Westminster Constituency
- Twickenham
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/021869-2025
15th May 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/015835-2025
17th April 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/015829-2025
17th April 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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