ICT Managed Service

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    "id": "ocds-h6vhtk-050613-2025-10-02T11:25:21+01:00",
    "date": "2025-10-02T11:25:21+01:00",
    "ocid": "ocds-h6vhtk-050613",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-IP21256R",
            "name": "NORTH STAR HOUSING GROUP",
            "identifier": {
                "scheme": "GB-COH",
                "id": "IP21256R"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PTGM-5183-NXYN"
                }
            ],
            "address": {
                "streetAddress": "Endeavour House",
                "locality": "Thornaby",
                "postalCode": "TS17 6QN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC11"
            },
            "contactPoint": {
                "email": "procurement@northstarhg.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ],
                "url": "https://www.northstarhg.co.uk/"
            }
        },
        {
            "id": "GB-COH-03176761",
            "name": "ANS GROUP LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03176761"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PDCR-5791-CBWT"
                }
            ],
            "address": {
                "streetAddress": "1 Archway",
                "locality": "Manchester",
                "postalCode": "M15 5QJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD33"
            },
            "contactPoint": {
                "email": "tenders@ansgroup.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.ans.co.uk/",
                "scale": "large",
                "vcse": false,
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                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-IP21256R",
        "name": "NORTH STAR HOUSING GROUP"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "This Preliminary Market Engagement is designed to assess the services available in the marketplace and suppliers who can provide these. This will inform the tender process and the specification of services, infrastructure and other items which will comprise the tender requirements. This Preliminary Market Engagement is for North Star information gathering purposes only and does not form part of any formal Tender procedure. At any time prior to the issue of a Tender Notice, North Star may vary the specification or choose not to tender any or all of the in-scope items. Similarly, organisations that participate in this Preliminary Market Engagement are under no obligate to respond to any subsequent tender which North Star may issue. The principal purpose of this preliminary market engagement is to advise and engage with the market prior to going to tender. Primary objectives are to: * Establish potential bidder interest in the new contract * Discuss solution, service and technology options * Determine how suppliers can help to support North Star's ICT Strategy particularly with respect to \"Cloud First\" initiatives * Discuss service management and service reporting options * Explore the potential for innovation and added value * Determine market capacity and drivers * Establish key cost drivers, current cost bases, pricing model options and estimated delivery times and budgets * Establish a fit for purpose service specification The Preliminary Market Engagement process shall be conducted as a 1-hour workshop with each participant with a maximum of eight (8) workshops available. The workshops will be virtual meetings using Microsoft Teams. Suitably qualified suppliers may apply to attend participate in a workshop on 14 or 15 May 2025 at North Star's head office in Stockton-on-Tees. Details of how to apply are included in the above below-mentioned Brief. Please note that workshop appointments shall be allocated on a \"first come first served basis\" to interested parties responding as stated in this Brief. Suppliers may request a copy of the Preliminary Market Engagement Brief by following the below link: https://northstarhg.sharepoint.com/:b:/s/Procurement-NorthStarProcurementHub/Eeof2Ad3dNlFo3E7rpuL0Q4BVKyZEz4lK1UQ0iDmehWC2w?e=UYS5cm This Brief contains further information about: * North Star's current MSP contract * Proposed scope for the new service to be tendered * Workshop Virtual workshop arrangements and appointment requests * Discussion topics for the workshops.",
                "dueDate": "2025-05-31T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "016416-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/016416-2025",
                "datePublished": "2025-04-23T10:25:13+01:00",
                "format": "text/html"
            },
            {
                "id": "017174-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/017174-2025",
                "datePublished": "2025-04-28T08:40:18+01:00",
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    },
    "tender": {
        "id": "NSHG0005",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "ICT Managed Service",
        "description": "North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a \"Cloud First\" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: * Strategic Architecture * Hosting * Wide Area Networks * Local Wired and Wireless Area Networks * Second- and Third-Line Service Desk * Security including Firewall Management * Patching * Backup * Business Continuity * End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) * Account Management * Monthly Service Reports and Meetings * Onboarding of Services * Rate Card for ad-hoc work Total value (estimated) PS1,800,000 excluding VAT PS2,160,000 including VAT Above the relevant threshold Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion",
        "items": [
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                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "30211300",
                        "description": "Computer platforms"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72222300",
                        "description": "Information technology services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72250000",
                        "description": "System and support services"
                    }
                ],
                "deliveryAddresses": [
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                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
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                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 2160000,
            "amount": 1800000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-15T00:00:00Z",
                    "endDate": "2029-02-15T23:59:59Z",
                    "maxExtentDate": "2032-02-15T23:59:59Z"
                },
                "hasRenewal": true,
                "status": "complete",
                "value": {
                    "amountGross": 2160000,
                    "amount": 1800000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
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                            "type": "quality",
                            "name": "Technical",
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                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "technical",
                            "description": "Bidders must have the capability to deliver all in-scope Managed Services from within their own resource or working with third parties where similar collaborative projects can be referenced. Bidders must be able to demonstrate accreditation to Industry Standards or have equivalent documented processes in place as follows: * Quality Management: ISO 9001 * ITIL Service Management: ISO 20000 * Business Continuity Planning: ISO 22301 * Security: Cyber Essentials Plus or ISO 27001/2 Bidders must be able to offer a hosting solution where all data in transit or at rest is held within the United Kingdom. Bidders must be able to offer all second- and third-line Service Desk services, including 24x7 service monitoring, from locations n the United Kingdom only."
                        }
                    ]
                },
                "renewal": {
                    "description": "15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion"
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-06-01T23:59:59+01:00"
        },
        "status": "complete",
        "amendments": [
            {
                "id": "017174-2025",
                "description": "An amendment has been made to this notice to present a direct link to the project brief."
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Stage One: Participation: * Publish Tender Notice, providing access to the Requests to Participate document via Intend portal * Receive Requests to Participate from interested suppliers. * Assess responses against conditions of participation, exclusions and objective criteria to limit suppliers * Inform Suppliers not invited to participate further (estimated 21 July 2025) * Invite remaining Suppliers to submit final tenders. Stage Two: Evaluate: * Receive final tenders (estimated no later than 21 August 2025) * Evaluate final tenders * Meet with bidders (to be confirmed at a later date, estimated 16 September 2025) * Determine Most Advantageous Tender Stage Three: Award: * Inform Suppliers of the outcome and issue assessment summaries * Publish Contract Award Notice * Following standstill enter into the contract with the winning Supplier * Publish contract details notice"
        },
        "submissionMethodDetails": "https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
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        "tenderPeriod": {
            "endDate": "2025-07-03T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-06-19T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-09-22T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "030724-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
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                "datePublished": "2025-06-06T16:45:15+01:00",
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        ],
        "specialRegime": [
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    },
    "language": "en",
    "bids": {
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                "value": 10,
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                "value": 10,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 3,
                "relatedLot": "1"
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    "awards": [
        {
            "id": "1",
            "title": "ICT Managed Service",
            "status": "pending",
            "date": "2025-09-22T00:00:00+01:00",
            "value": {
                "amountGross": 2160000,
                "amount": 1800000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-03176761",
                    "name": "ANS GROUP LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "30211300",
                            "description": "Computer platforms"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72222300",
                            "description": "Information technology services"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72250000",
                            "description": "System and support services"
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                    "deliveryAddresses": [
                        {
                            "region": "UKE",
                            "country": "GB",
                            "countryName": "United Kingdom"
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                    "relatedLot": "1"
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            "standstillPeriod": {
                "endDate": "2025-10-13T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2026-02-15T00:00:00Z",
                "endDate": "2029-02-15T23:59:59Z",
                "maxExtentDate": "2032-02-15T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Possible extension to 14 February 2032 at North Star's sole discretion"
            },
            "relatedLots": [
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            ],
            "documents": [
                {
                    "id": "061614-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/061614-2025",
                    "datePublished": "2025-10-02T11:25:21+01:00",
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            ],
            "assessmentSummariesDateSent": "2025-10-02T00:00:00+01:00",
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                    "type": "futureSignatureDate",
                    "dueDate": "2025-10-14T23:59:59+01:00",
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}