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ICT Managed Service

NORTH STAR HOUSING GROUP

This public procurement record has 4 releases in its history.

Award

02 Oct 2025 at 11:25

UK6 - Contract Award Notice
Tender

06 Jun 2025 at 16:45

UK4 - Tender Notice
PlanningUpdate

28 Apr 2025 at 08:40

UK2 - Preliminary Market Engagement Notice
Planning

23 Apr 2025 at 10:25

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The North Star Housing Group has awarded a contract for an ICT Managed Service to ANS Group Limited, categorized under Information Technology services. Located in Stockton-on-Tees, with additional sites in the region, this contract is essential for supporting North Star’s “Cloud First” strategy by providing and supporting core ICT infrastructure and networks. The procurement process, initiated through an open competitive flexible procedure, has now reached the award stage as of 2nd October 2025. The estimated contract period extends from 15th February 2026 to 15th February 2029, with a potential extension until 2032. The procurement was conducted above the relevant threshold, with a total estimated value of £2,160,000, including VAT. The award is pending, with a standstill period ending on 13th October 2025.

This contract represents significant growth and innovation opportunities for businesses involved in ICT infrastructure, cloud technologies, and managed services. Companies that are capable of delivering comprehensive solutions underpinned by strategic architecture, security, and service desk capabilities, particularly those certified with standards like ISO 9001 and ISO 27001, are well-suited to compete in similar tenders. Given the contract's focus on remote service delivery, businesses with strong service management and reporting capabilities can leverage this contract to showcase their capacity for delivering complex ICT transformations. The involvement of SMEs and VCSEs in the bidding process underlines a competitive and diversified business environment, allowing smaller firms a chance to participate and potentially collaborate with larger primes like ANS Group Limited.

How relevant is this notice?

Notice Information

Notice Title

ICT Managed Service

Notice Description

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: * Strategic Architecture * Hosting * Wide Area Networks * Local Wired and Wireless Area Networks * Second- and Third-Line Service Desk * Security including Firewall Management * Patching * Backup * Business Continuity * End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) * Account Management * Monthly Service Reports and Meetings * Onboarding of Services * Rate Card for ad-hoc work Total value (estimated) PS1,800,000 excluding VAT PS2,160,000 including VAT Above the relevant threshold Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

Lot Information

Lot 1

Renewal: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

Planning Information

This Preliminary Market Engagement is designed to assess the services available in the marketplace and suppliers who can provide these. This will inform the tender process and the specification of services, infrastructure and other items which will comprise the tender requirements. This Preliminary Market Engagement is for North Star information gathering purposes only and does not form part of any formal Tender procedure. At any time prior to the issue of a Tender Notice, North Star may vary the specification or choose not to tender any or all of the in-scope items. Similarly, organisations that participate in this Preliminary Market Engagement are under no obligate to respond to any subsequent tender which North Star may issue. The principal purpose of this preliminary market engagement is to advise and engage with the market prior to going to tender. Primary objectives are to: • Establish potential bidder interest in the new contract • Discuss solution, service and technology options • Determine how suppliers can help to support North Star's ICT Strategy particularly with respect to "Cloud First" initiatives • Discuss service management and service reporting options • Explore the potential for innovation and added value • Determine market capacity and drivers • Establish key cost drivers, current cost bases, pricing model options and estimated delivery times and budgets • Establish a fit for purpose service specification The Preliminary Market Engagement process shall be conducted as a 1-hour workshop with each participant with a maximum of eight (8) workshops available. The workshops will be virtual meetings using Microsoft Teams. Suitably qualified suppliers may apply to attend participate in a workshop on 14 or 15 May 2025 at North Star's head office in Stockton-on-Tees. Details of how to apply are included in the above below-mentioned Brief. Please note that workshop appointments shall be allocated on a "first come first served basis" to interested parties responding as stated in this Brief. Suppliers may request a copy of the Preliminary Market Engagement Brief by following the below link: https://northstarhg.sharepoint.com/:b:/s/Procurement-NorthStarProcurementHub/Eeof2Ad3dNlFo3E7rpuL0Q4BVKyZEz4lK1UQ0iDmehWC2w?e=UYS5cm This Brief contains further information about: • North Star's current MSP contract • Proposed scope for the new service to be tendered • Workshop Virtual workshop arrangements and appointment requests • Discussion topics for the workshops.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050613
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061614-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

72 - IT services: consulting, software development, Internet and support

CPV Codes

30211300 - Computer platforms

72222300 - Information technology services

72250000 - System and support services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,800,000 £1M-£10M
Awards Value
£1,800,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 202510 months ago
Submission Deadline
3 Jul 2025Expired
Future Notice Date
1 Jun 2025Expired
Award Date
22 Sep 202511 months ago
Contract Period
15 Feb 2026 - 15 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH STAR HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
THORNABY
Postcode
TS17 6QN
Postcode Area
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Stockton-on-Tees
Electoral Ward
Mandale & Victoria
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

ANS GROUP LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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