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Out of Hours Telephone Service

Great Yarmouth Borough Council

This public procurement record has 3 releases in its history.

Award

17 Sep 2025 at 12:00

UK7 - Contract Details Notice
Award

27 Jun 2025 at 10:51

UK6 - Contract Award Notice
Tender

01 May 2025 at 14:37

UK4 - Tender Notice
Summary of the contracting process

The procurement process for the "Out of Hours Telephone Service" was conducted by Great Yarmouth Borough Council with East Suffolk Council managing the procurement on their behalf. This contract focuses on providing a telephone answering service for emergency issues outside regular working hours. Located in the United Kingdom, specifically Great Yarmouth, Norfolk, the industry category is telecommunication services. The procurement was carried out using an open method, which is below the threshold for open competition. The contract is now in the award and active contract stage, having been signed on 9th July 2025, and it will run until 8th July 2026, with the option for renewal annually up to 2028.

This contract provides significant opportunities for businesses specialising in telecommunication services, particularly those capable of managing telephone switchboard and operator services. The awarded contract to Careium Ltd, a large-scale supplier, suggests that businesses with substantial resources and experience in similar service provisions could have competitive advantages. However, the tender process allowed for a diverse range of companies, including SMEs, to apply, aligning with the reserved participation for such enterprises in the Norfolk area. Companies that focus on expanding their client base within the public sector and enhancing their portfolio in providing emergency communication solutions would greatly benefit from opportunities such as this.

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Notice Information

Notice Title

Out of Hours Telephone Service

Notice Description

The provision of a telephone answering service which deals with emergency issues, out of normal working hours

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050b78
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057271-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

64220000 - Telecommunication services except telephone and data transmission services

79511000 - Telephone operator services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
£50,000 Under £100K
Awards Value
£42,000 Under £100K
Contracts Value
£42,000 Under £100K

Notice Dates

Publication Date
17 Sep 202511 months ago
Submission Deadline
3 Jun 2025Expired
Future Notice Date
Not specified
Award Date
23 Jun 20251 years ago
Contract Period
9 Jul 2025 - 8 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Great Yarmouth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

Careium Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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