Notice Information
Notice Title
Wakefield Council Contact Centre Telephony Solution
Notice Description
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
Planning Information
A Market Engagement questionnaire is available to view and complete on the Mercell YORtender site https://yortender.eu-supply.com/, reference number: 98932 . The Market Engagement will close on 23/05/2025 at 12:00
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-050c15
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/021486-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
51 - Installation services (except software)
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
48333000 - Contact management software package
51340000 - Installation services of line telephony equipment
51350000 - Installation services of line telegraphy equipment
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 May 20259 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 23 May 2025Expired
- Award Date
- Not specified
- Contract Period
- 4 Apr 2026 - 4 Apr 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE COUNCIL OF THE CITY OF WAKEFIELD
- Contact Name
- Adam Blenkinsop
- Contact Email
- adamblenkinsop@wakefield.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- WAKEFIELD
- Postcode
- WF1 2HQ
- Post Town
- Wakefield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE45 Wakefield
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Wakefield
- Electoral Ward
- Wakefield North
- Westminster Constituency
- Wakefield and Rothwell
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/021486-2025
14th May 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/018701-2025
2nd May 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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