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HR Replacement System

Hereford and Worcester Fire Authority

This public procurement record has 3 releases in its history.

Award

30 Jul 2026 at 11:50

UK7 - Contract Details Notice
Award

04 Sep 2025 at 14:36

UK6 - Contract Award Notice
Tender

16 May 2025 at 08:45

UK4 - Tender Notice
Summary of the contracting process

Hereford and Worcester Fire Authority procured a replacement human resources system: software and related computer services supporting the Authority’s HR operations. The requirement covers an HR software solution, including database and operating-system software and information systems. The service is for the Fire Authority, based at Hindlip Park, Worcester, with delivery relevant to its operations. The awarded supplier is Infographics UK Ltd, a large organisation headquartered in Edinburgh. The procurement was categorised as a service, with the principal technical scope being computer-related services. The requirement also allows for additional modules, indicating that the solution can be extended beyond the core replacement HR system. This is relevant to HR technology providers, software suppliers and implementation partners able to support a public-sector workforce system.

The procurement is complete and has been awarded following an open procedure. One lot was used. Four bids were received, with one valid bid reaching the final stage. Infographics UK Ltd was awarded the contract on 25 July 2025 for £307,063.33 excluding VAT (£368,475 gross). The contract was signed on 16 September 2025 and runs from 1 October 2025 to 30 September 2030, with an option to extend to 30 September 2032. The award includes options for additional modules and renewal in 12-month periods. Evaluation weighted quality and technical ability to meet the specification at 35%, delivery at 20%, support at 10%, corporate social responsibility at 10% and price at 25%.

This award demonstrates demand from a fire and rescue authority for a complete HR technology replacement rather than a standalone consultancy or isolated software component. Suppliers competing for similar requirements should be able to provide a robust HR system, manage implementation and data or systems transition, and demonstrate that their product meets a detailed technical specification. Reliable delivery and ongoing support are important, alongside the ability to provide additional modules as the Authority’s needs develop. A credible future competitor would also need to show strong corporate social responsibility and present a competitive whole-life proposition, since quality, delivery and support together carried greater weight than price. The buyer’s use of an open procedure and SME suitability indicates relevance to capable specialist HR software providers as well as larger technology businesses.

How relevant is this notice?

Notice Information

Notice Title

HR Replacement System

Notice Description

HR System Software Solution

Lot Information

Lot LOT-0001

Renewal: For a period of 3 years, commencing on the agreed Service Go-Date. The contract should also include the option to extend for a further 2 years, on a 12 monthly basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051532
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072111-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48600000 - Database and operating software package

72500000 - Computer-related services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
£200,000 £100K-£500K
Awards Value
£307,063 £100K-£500K
Contracts Value
£307,063 £100K-£500K

Notice Dates

Publication Date
30 Jul 20264 weeks ago
Submission Deadline
10 Jun 2025Expired
Future Notice Date
Not specified
Award Date
25 Jul 20251 years ago
Contract Period
1 Oct 2025 - 30 Sep 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hereford and Worcester Fire Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR3 8SP
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
Not specified
Local Authority
Wychavon
Electoral Ward
North Claines & Salwarpe
Westminster Constituency
Droitwich and Evesham

Supplier Information

Number of Suppliers
1
Supplier Name

Infographics UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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