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BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail

BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 4 releases in its history.

Award

20 Jan 2026 at 17:03

UK6 - Contract Award Notice
Award

29 Dec 2025 at 11:59

UK6 - Contract Award Notice
Tender

07 Jul 2025 at 16:37

UK4 - Tender Notice
Planning

23 May 2025 at 15:27

UK1 - Pipeline Notice
Summary of the contracting process

The procurement process initiated by Bradford Teaching Hospitals NHS Foundation Trust, along with Airedale NHS Foundation Trust and Calderdale and Huddersfield NHS Foundation Trust, pertains to the competitive procurement of a digital-by-default patient experience portal and hybrid mail solution. This initiative is aimed at transforming outpatient pathways, with the contract led by Bradford Trust, maintaining individual systems for each authority. Located in the United Kingdom (regions UKE41 and UKE44), the procurement falls under the 'services' category, featuring software-related and postal services. The process is currently at the award phase with major dates including contracts starting March 1, 2026, and an expected integration with existing systems by March 1, 2026. This open competitive procurement follows a flexible procedure, featuring a two-stage selection method, and was planned as of May 2025, with awards being announced in December 2025.

This tender offers significant opportunities for businesses involved in digital transformation, particularly those specialising in software-related and postal services. Small and medium enterprises would find it advantageous, as the bidding process favours quality and commercially viable proposals, with scope for ongoing support and service improvement. Companies like Zesty Limited and Xerox (UK) Limited, which are engaged as suppliers, illustrate the kind of partnership sought to drive transformation in healthcare communications and operations. Therefore, businesses capable of innovating within the NHS framework, offering integration with electronic patient records (EPR), and providing streamlined service methods are well-suited to leverage this procurement for growth and partnerships across the healthcare sector.

How relevant is this notice?

Notice Information

Notice Title

BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail

Notice Description

Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).

Lot Information

Lot 1

Options: The option to extend has been included within the tender document suite. The option for Calderdale and Huddersfield NHS Foundation Trust to join or not join has been included within the tender document suite. The option for some contract additions, including but not limited to the friends and family test and video consultation (neither scored or mandatory requirements to bid for the core contract), have been included within Document 2 (Specification) of the tender document suite.

Renewal: One further 12-month extension

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0523c3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005039-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48611000 - Database software package

64112000 - Postal services related to letters

72260000 - Software-related services

Notice Value(s)

Tender Value
£10,179,000 £10M-£100M
Lots Value
£10,179,000 £10M-£100M
Awards Value
£4,861,433 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20267 months ago
Submission Deadline
1 Aug 2025Expired
Future Notice Date
1 Sep 2025Expired
Award Date
24 Dec 20258 months ago
Contract Period
1 Mar 2026 - 28 Feb 2030 4-5 years
Recurrence
2025-09-29

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST
Additional Buyers

Airedale NHS Foundation Trust

Bradford Teaching Hospitals NHS Foundation Trust

Calderdale and Huddersfield NHS Foundation Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD9 6RJ
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE4 West Yorkshire
Local Authority
Bradford
Electoral Ward
Toller
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
5
Supplier Names

ORACLE CORPORATION UK LIMITED

Oracle Corporation UK Ltd

XEROX (UK) LIMITED

Xerox Ltd

Zesty Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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