Tender

BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail

BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST

  • Contract Timeline

    Publication Date

    7th July 2025 15:37:28 PM

    Tender Deadline

    1st August 2025 11:00:00 AM   12 days remaining

  • Contract Summary

    Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0523c3

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Competitive Flexible Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    CPV Division(s)

  • Awarding Authority

    BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST

    Buyer Name

    Buyer Email

    megan.schatz@bthft.nhs.uk

    Buyer Phone

    01274276252

    Buyer Address

    Trust HQ, Acre Street, Lindley

    Huddersfield

    HD3 3EA

    United Kingdom


Planning

BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail

BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST

  • Contract Timeline

    Publication Date

    23rd May 2025 14:27:58 PM

  • Contract Summary

    Patient Experience Portal and digital by default appointment letters for various departments within Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust. Calderdale and Huddersfield NHS Foundation Trust may also join the opportunity.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0523c3

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    CPV Division(s)

  • Awarding Authority

    BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST

    Buyer Name

    Megan Schatz

    Buyer Email

    megan.schatz@bthft.nhs.uk

    Buyer Phone

    Buyer Address

    Bradford Royal Infirmary

    Bradford

    BD9 6RJ

    United Kingdom