Notice Information
Notice Title
BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail
Notice Description
Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).
Lot Information
Lot 1
Options: The option to extend has been included within the tender document suite. The option for Calderdale and Huddersfield NHS Foundation Trust to join or not join has been included within the tender document suite. The option for some contract additions, including but not limited to the friends and family test and video consultation (neither scored or mandatory requirements to bid for the core contract), have been included within Document 2 (Specification) of the tender document suite.
Renewal: One further 12-month extension
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0523c3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/007304-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48611000 - Database software package
64112000 - Postal services related to letters
72260000 - Software-related services
Notice Value(s)
- Tender Value
- £10,179,000 £10M-£100M
- Lots Value
- £10,179,000 £10M-£100M
- Awards Value
- £4,861,433 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Jan 20263 weeks ago
- Submission Deadline
- 1 Aug 2025Expired
- Future Notice Date
- 1 Sep 2025Expired
- Award Date
- 24 Dec 20252 months ago
- Contract Period
- 1 Mar 2026 - 28 Feb 2030 4-5 years
- Recurrence
- 2025-09-29
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active, Cancelled
- Contracts Status
- Cancelled
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST
- Additional Buyers
- Contact Name
- Frances May, Megan Schatz
- Contact Email
- anhsft.procurementdept@nhs.net, contractsandprocurement@cht.nhs.uk, frances.may@bthft.nhs.uk, megan.schatz@bthft.nhs.uk
- Contact Phone
- 01274276252
Buyer Location
- Locality
- BRADFORD
- Postcode
- BD9 6RJ
- Post Town
- Bradford
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE44 Calderdale and Kirklees
- Delivery Location
- TLE4 West Yorkshire
-
- Local Authority
- Kirklees
- Electoral Ward
- Lindley
- Westminster Constituency
- Colne Valley
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/007304-2026
27th January 2026 - Procurement termination notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/005039-2026
20th January 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/086272-2025
29th December 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/037999-2025
7th July 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/026725-2025
23rd May 2025 - Pipeline notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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