Award

Provision of a Platform used for the Isle of Wight Council's Wightcare Services

ISLE OF WIGHT COUNCIL

This public procurement record has 3 releases in its history.

Award

09 Oct 2025 at 11:51

Tender

23 Jun 2025 at 15:46

Planning

23 May 2025 at 16:07

Summary of the contracting process

The Isle of Wight Council recently completed a public procurement process for the provision of a digital tele-alarm call handling platform, supporting their Wightcare Services. This unique service integrates call handling and in-person responder services, distinguishing it from other providers on the island. The procurement followed an open competition method and aimed below the financial threshold. The initial tender was announced with detailed engagement in planning through a Preliminary Market Engagement Questionnaire, with the process progressing from planning, tendering, to contract award stages. The contract, valued at £176,312 including VAT, was awarded to E.NOVATION UK LIMITED and officially signed on 26th September 2025, with the implementation set to begin on 1st November 2025 and run until 31st October 2028.

This contract presents a significant opportunity for businesses specialising in IT services, particularly those offering sophisticated software packages and consultancy in digital solutions, as the project falls under the categories of Software package and information systems, as well as IT services like consulting and support. Small and medium-sized enterprises like E.NOVATION UK LIMITED have shown that there is room for SMEs to thrive in sub-central government procurements. Businesses providing compatible digital equipment or services supporting tele-alarm systems, such as fire alarms or movement sensors, would be well-suited to engage with future opportunities of this nature, especially given the potential for contract renewals under the discretion of the Authority.

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Notice Title

Provision of a Platform used for the Isle of Wight Council's Wightcare Services

Notice Description

The requirement is for a tele-alarm call handling platform that is fully digital. The Authorities Wightcare service is unique on the island as it provides a call handling service along with a Responder Service when people need the physical help of a person. Our Responder Services sets us apart from any other island based provider of services.

Lot Information

Lot 1

Renewal: Sole discretion of the Authority 12m + 12m

Planning Information

It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information. The Authority is engaging with potential suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of the platform and equipment used for our Wightcare Service. We need a tele-alarm call handling platform that is fully digital and has a range of equipment, such as fire alarms in the home or movement sensors (to name a few) that are compatible with the system and fully digital. It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0524cb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063698-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
£125,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£146,927 £100K-£500K

Notice Dates

Publication Date
9 Oct 20254 months ago
Submission Deadline
23 Jul 2025Expired
Future Notice Date
6 Jun 2025Expired
Award Date
25 Sep 20255 months ago
Contract Period
1 Nov 2025 - 31 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ISLE OF WIGHT COUNCIL
Contact Name
Mrs Lucy Chandler
Contact Email
lucy.chandler@iow.gov.uk
Contact Phone
+44 1983821000

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Post Town
Portsmouth
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
TLJ34 Isle of Wight

Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
1
Supplier Name

E.NOVATION UK LIMITED TRADING AS ENOVATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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