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Provision of Asylum Support and Accommodation Services

Home Office

This public procurement record has 33 releases in its history.

PlanningUpdate

27 Aug 2026 at 11:16

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

25 Aug 2026 at 13:20

UK2 - Preliminary Market Engagement Notice
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25 Aug 2026 at 13:08

UK2 - Preliminary Market Engagement Notice
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13 Aug 2026 at 14:17

UK2 - Preliminary Market Engagement Notice
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17 Jul 2026 at 12:30

UK2 - Preliminary Market Engagement Notice
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17 Jul 2026 at 12:28

UK2 - Preliminary Market Engagement Notice
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30 Jun 2026 at 15:26

UK2 - Preliminary Market Engagement Notice
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15 May 2026 at 15:49

UK2 - Preliminary Market Engagement Notice
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25 Mar 2026 at 13:29

UK2 - Preliminary Market Engagement Notice
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25 Mar 2026 at 13:28

UK2 - Preliminary Market Engagement Notice
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25 Mar 2026 at 13:28

UK2 - Preliminary Market Engagement Notice
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25 Mar 2026 at 13:27

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

25 Mar 2026 at 13:20

UK2 - Preliminary Market Engagement Notice
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23 Feb 2026 at 13:57

UK2 - Preliminary Market Engagement Notice
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23 Feb 2026 at 13:57

UK2 - Preliminary Market Engagement Notice
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23 Feb 2026 at 13:56

UK2 - Preliminary Market Engagement Notice
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23 Feb 2026 at 13:54

UK2 - Preliminary Market Engagement Notice
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23 Feb 2026 at 13:45

UK2 - Preliminary Market Engagement Notice
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25 Nov 2025 at 17:21

UK2 - Preliminary Market Engagement Notice
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25 Nov 2025 at 17:16

UK2 - Preliminary Market Engagement Notice
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25 Nov 2025 at 17:04

UK2 - Preliminary Market Engagement Notice
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25 Nov 2025 at 16:58

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

25 Nov 2025 at 16:21

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

17 Oct 2025 at 15:04

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

27 Aug 2025 at 13:29

UK2 - Preliminary Market Engagement Notice
Planning

23 Jun 2025 at 18:18

UK2 - Preliminary Market Engagement Notice
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23 Jun 2025 at 18:11

UK2 - Preliminary Market Engagement Notice
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23 Jun 2025 at 18:07

UK2 - Preliminary Market Engagement Notice
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23 Jun 2025 at 18:03

UK2 - Preliminary Market Engagement Notice
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23 Jun 2025 at 17:59

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

23 Jun 2025 at 17:18

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

28 May 2025 at 09:22

UK2 - Preliminary Market Engagement Notice
Planning

28 May 2025 at 09:16

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Home Office is planning a national programme for asylum support and accommodation services under the Future Asylum Contracts Transformation programme. The scope includes identifying, acquiring and maintaining safe, legally compliant accommodation; managing repairs, temporary housing, complaints and communications; and arranging 24/7/365 transport for asylum seekers, dependants and permitted belongings. It also covers interim sustenance through food vouchers or cash, safety and security arrangements, safeguarding and wellbeing support, welfare checks, and coordination with relevant partners. The services will be delivered across the United Kingdom. Service User Assistance and External Assurance are excluded from this procurement: Service User Assistance is being procured separately, while External Assurance will use another route. The main category is services, including accommodation, facilities management, catering, transport, security and social care.

This procurement is at the planning stage: the Home Office has announced its intention to procure but has not issued an invitation to tender. It expects to use a Competitive Flexible Procedure, with some services under the Light Touch regime. There is one planned lot, intended to run from 1 September 2029 to 31 August 2036, with a possible extension to 31 August 2039. The published value is £0 gross, although the buyer says this is a placeholder while the estimate is finalised and does not represent the expected contract value. Market engagement has included several RFI rounds and supplier discussions. The current engagement milestone is scheduled for 30 September 2026, and the next notice is indicatively expected by 12 October 2026. Dates and scope may change.

The procurement is likely to suit organisations able to operate large, geographically distributed asylum support services, either as an integrated provider or through strong delivery partnerships. Relevant capability includes sourcing and managing varied accommodation, meeting statutory and regulatory standards, working with local authorities, and maintaining responsive repairs, temporary housing and complaint systems. Transport providers will need suitable, roadworthy vehicles, professional drivers, 24/7/365 operating capacity and an effective booking system. Other useful strengths include food or cash support administration, security and incident management, safeguarding expertise, welfare support, multilingual and accessible communication, local-service coordination, data handling and cross-provider collaboration. The Home Office is seeking safe, suitable and responsive services with robust compliance, assurance, reporting and risk-management arrangements. The lot is identified as suitable for SMEs and voluntary, community or social enterprises, supporting consortium and specialist-partner approaches.

How relevant is this notice?

Notice Information

Notice Title

Provision of Asylum Support and Accommodation Services

Notice Description

The Future Asylum Contracts Transformation (FACT), formerly Asylum Support and Accommodation Programme (ASAP), is a long-term transformation programme in the delivery of asylum support and accommodation services. The objective is a transformative re-procurement of services to replace the following contracts: * Asylum Accommodation Support Contracts (AASC) * Advice Issue Reporting and Eligibility (AIRE) * Bridging Accommodation and Travel Services (BATS) * Asylum Support Payments (ASP) The Home Office will be going to market for supplier(s) who can: 1. Accommodation Provision - Identify, acquire, and maintain a diverse range of safe, suitable, and legally compliant accommodation types within agreed timescales and contracted regions to meet the varied needs of asylum seekers. Ensure accommodation aligns with statutory and regulatory standards, and is approved and allocated in collaboration with Local Authorities to support lawful use, community integration, and minimal impact on local services. 2. Accommodation Management - Maintain accommodation to defined standards throughout its lifecycle, with robust systems in place for maintenance, temporary housing, and complaint communication and resolution to ensure a safe, suitable, and responsive living environment for asylum seekers. 3. Transport - Arrange, manage, and deliver a 24/7/365 transportation service that is safe, timely, and responsive to asylum seeker needs in line with Home Office policy, whether independently or as directed by the Home Office. This includes the use of suitable, appropriately equipped, roadworthy vehicles and professional drivers, supported by an appropriate IT booking system, and ensuring the transport of asylum seekers, their dependents, and permitted belongings with appropriate assistance and within agreed timescales. 4. Sustenance - Ensure that asylum seekers receive appropriate interim support through food vouchers or cash, including issuing food vouchers as a temporary or emergency measure until a Section 4 payment card is provided or replaced, and providing cash where full board accommodation is not available. 5. Safety and Security - Ensure the safety and security of all staff and asylum seekers by implementing appropriate training, incident management, cross-provider collaboration, and vetting procedures. 6. Audit & Assurance Services - Monitor provider compliance and performance through a structured assurance framework, combining inspections, desk-based reviews, and data analysis to identify trends, risks, and areas for improvement. The assuror must also produce clear, evidence-based reports to support supplier management and meet the reporting requirements of external assurance bodies. 7. Service User Assistance - The Provider must ensure that asylum seekers receive clear, accessible, and timely information and support throughout their asylum journey - from initial application and arrival at accommodation to integration into the community. This includes maintaining a reliable single point of contact, delivering oral and written communication in a way asylum seekers can understand, assisting with access to local services, and continuously monitoring and improving the asylum seeker experience through inclusive feedback mechanisms. 8. Wellbeing and Safeguarding - Establish effective communication channels with relevant partners to ensure timely notification and coordination on safeguarding and wellbeing matters. Where safeguarding concerns are identified, specialist safeguarding staff must be deployed and follow the prescribed action plan. Proactively prevent and reduce safeguarding incidents, the Provider must offer ongoing support to asylum seekers and ensure that all staff and asylum seekers have access to resources that help them recognise, respond to, and report safeguarding concerns. Regular welfare checks must be conducted for all asylum seekers. ------- The Home Office intends to procure a proportion of the services under the Light Touch regime in accordance with the Procurement Act 2023. For the avoidance of doubt following the delivery model change in relation to Service User (SU) Assistance and External Assurance. To clarify, Service User Assistance will be procured via a separate Competitive Flexible Procedure (CFP), supported by its own Market Engagement (ME) activity, and is therefore out of scope of the current procurement. In addition, External Assurance will be procured via an alternative route and does not form part of this CFP. Suppliers are requested to continue monitoring the original PMEN for any updates or further clarifications relevant to the current procurement. **The content of this Notice, including the nature of works and services including start date of contract, may be subject to change.**

Planning Information

The Future Asylum Contracts Transformation Team will carry out the engagement in three phases, the first phase will focus on gathering market feedback between June and July 2025, and the second phase will focus on validating strategy with market insights between July and September 2025. The third phase will focus on the latest FACT strategy which has been updated to reflect Ministerial steer, government priorities and market developments and testing this with the market to ensure sufficient rigour and validate what may be proposed in the future ITTs. The objective is to identify potential risks early. Further phases may be included in advance of any formal procurement launch. It is our intention to invite those suppliers that express an interest in this opportunity. In the event of high demand, we reserve the right to limit attendance to ensure fair and manageable engagement. Where attendance is limited, efforts will be made to ensure a representative cross-section of the market is included. For example, 13 suppliers were invited to 1-2-1 meetings between 29th August – 5th September 2025. When choosing which suppliers to speak with, the following four areas were considered: - RFI 2 responses: Supplier responses to every RFI 2 question were reviewed to identify any feedback that highlighted innovative approaches, especially if relevant to one of the areas the Home Office wanted to test during the 1-2-1 sessions, namely the delivery model, route to market and lotting strategy. - Service area coverage: The Home Office wanted to ensure a fair representation of different suppliers covering the difference service areas in the FACT procurement. - National and regional coverage: The Home Office aimed for mix of national and regional suppliers to provide give a balanced view in the subject areas tested in the supplier 1-2-1s. - Mix of supplier size: The Home Office wanted feedback from suppliers of all sizes to ensure the views of both the biggest players in the market and SMEs were covered for each service area. Suppliers who are unable to attend will not be disadvantaged in any future procurement and will be provided with access to any relevant materials or outputs from the engagement session. For the purposes of this Preliminary Market Engagement Notice, the estimated contract value has been listed as £0. This figure does not reflect the expected final value of the contract. The actual estimated value is currently being finalised and will be shared as part of the ongoing market engagement process. 1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so. 2. Send an 'Expression of Interest' email following the instructions: Email to: asapprocurement@homeoffice.gov.uk Email title: Expression of Interest - ASAP - NDA Request - (DUNS number) 3. The email must include the following: Supplier name (as on Companies House) DUNS number Jaggaer registration details Contact person - Name, job title, email address, contact number 4. The suppliers will be added to the NDA event on Jaggaer to access the NDA. This will contain the instruction to access and return signed copies. 5. The suppliers will receive countersigned NDAs and access to the Background Note providing details of the services in scope, engagement process and timelines. PHASE 1: Gathering Market Feedback ASAP Industry Day (In-person, London): Publish Preliminary Market Engagement Notice – 28 May 2025 (Updated on August 27 ) Industry Day – 10 June 2025 Request for Information (RFI – Round 1): RFI live –16 June 2025 RFI response deadline; 16:00 BST on – 04 July 2025 PHASE 2: Validating Strategy with Market Insights Request for Information (RFI – Round 2): RFI live – 22 July 2025 RFI response deadline – 8 August 2025 Supplier 1:1s: Notification of supplier 1:1s – 27 August 2025 Hold virtual supplier 1:1s – 29 August 2025 to 5 September 2025 Request for Information (RFI – Round 3): RFI live – 8 September 2025 RFI response deadline; 16 BST on – 26 September 2025 PHASE 3: Testing Strategy pre-ITT Request for Information (RFI - Round 4) RFI live - 25 November 2025 RFI response deadline - 19 December 2025 Request for Information (RFI - Round 4.5): RFI live - 15 December 2025 RFI response deadline - 16 January 2026 Request for Information (RFI - Round 5): RFI live – 20 April 2026 RFI response deadline – 1 May 2026 FACT Industry Day - Pre-ITT Launch to provide context of all the key commercial changes pre-ITT launch from the initial industry day and summarise the key market engagement findings the Home Office has collected to-date. Industry Day – Week Commencing 13th April 2026 The Home Office intends to host an Industry Day during the week commencing 13th April 2026. The final date and location will be confirmed in invitations issued via Jaggaer once arrangements have been finalised. If a supplier is interested in attending and has not previously expressed an interest in this procurement, please follow the steps set out in this notice to register your interest. Supplier Update Session The Home Office had previously anticipated hosting an online Supplier Update Session in mid-September. The timing of this session is currently under review and a revised date has not yet been confirmed. Further details, including the date and joining instructions, will be issued via Jaggaer once arrangements have been finalised. The event is expected to include: • An overview of the requirements and programme objectives. • The finalised procurement approach. • Opportunities for suppliers to ask clarification questions. If a supplier is interested in attending and has not previously expressed an interest in this procurement, please follow the steps set out in this notice to register your interest. Please Note: The dates above are indicative and are subject to change. This is an open process, and the Home Office welcomes any new suppliers that have joined at a later stage. The Home Office will ensure suppliers have full visibility of all activity to-date. The Home Office reserves the right to amend the Market Engagement process at a later date if needed. Any changes will be updated on the Preliminary Market Engagement Notice and through Jaggaer.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052777
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081672-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

55 - Hotel, restaurant and retail trade services

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

55520000 - Catering services

63515000 - Travel services

63516000 - Travel management services

63520000 - Transport agency services

72225000 - System quality assurance assessment and review services

79212000 - Auditing services

79710000 - Security services

79993100 - Facilities management services

85300000 - Social work and related services

85312300 - Guidance and counselling services

85312400 - Welfare services not delivered through residential institutions

98341000 - Accommodation services

98341100 - Accommodation management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20265 days ago
Submission Deadline
Not specified
Future Notice Date
12 Oct 20262 months to go
Award Date
Not specified
Contract Period
1 Sep 2029 - 31 Aug 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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