Notice Information
Notice Title
Contact Centre Software/Contact Centre as a Solution
Notice Description
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately PS2.5 million.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-052964
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/074149-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK1 - Pipeline Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48510000 - Communication software package
72212333 - Contact management software development services
72261000 - Software support services
72263000 - Software implementation services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Aug 20261 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Apr 20278 months to go
- Award Date
- Not specified
- Contract Period
- 7 Jun 2028 - 7 Jun 2033 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE RIVERSIDE GROUP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SPEKE, LIVERPOOL
- Postcode
- L24 8RF
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- Garston
- Westminster Constituency
- Liverpool Garston
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/074149-2026
5th August 2026 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/028677-2025
30th May 2025 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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