Notice Information
Notice Title
Contact Centre Software/Contact Centre as a Solution
Notice Description
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately PS2.5 million.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-052964
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028677-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK1 - Pipeline Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48510000 - Communication software package
72212333 - Contact management software development services
72261000 - Software support services
72263000 - Software implementation services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 May 20258 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Aug 2025Expired
- Award Date
- Not specified
- Contract Period
- 30 Jun 2026 - 30 Jun 2031 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE RIVERSIDE GROUP LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@riverside.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SPEKE, LIVERPOOL
- Postcode
- L24 8RF
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- Garston
- Westminster Constituency
- Liverpool Garston
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/028677-2025
30th May 2025 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-052964-2025-05-30T10:28:57+01:00",
"date": "2025-05-30T10:28:57+01:00",
"ocid": "ocds-h6vhtk-052964",
"initiationType": "tender",
"planning": {
"documents": [
{
"id": "028677-2025",
"documentType": "plannedProcurementNotice",
"noticeType": "UK1",
"description": "Pipeline notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/028677-2025",
"datePublished": "2025-05-30T10:28:57+01:00",
"format": "text/html"
}
]
},
"parties": [
{
"id": "GB-MPR-30938R",
"name": "The Riverside Group Limited",
"identifier": {
"scheme": "GB-MPR",
"id": "30938R"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PWQV-9217-TZPQ"
}
],
"address": {
"streetAddress": "2 Estuary Boulevard",
"locality": "Speke, Liverpool",
"postalCode": "L24 8RF",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKD72"
},
"contactPoint": {
"email": "procurement@riverside.org.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicUndertaking",
"description": "Public undertaking"
}
]
}
}
],
"buyer": {
"id": "GB-MPR-30938R",
"name": "The Riverside Group Limited"
},
"tender": {
"id": "ocds-h6vhtk-052964",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Contact Centre Software/Contact Centre as a Solution",
"description": "The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately PS2.5 million.",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48510000",
"description": "Communication software package"
},
{
"scheme": "CPV",
"id": "72212333",
"description": "Contact management software development services"
},
{
"scheme": "CPV",
"id": "72261000",
"description": "Software support services"
},
{
"scheme": "CPV",
"id": "72263000",
"description": "Software implementation services"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"mainProcurementCategory": "goods",
"lots": [
{
"id": "1",
"contractPeriod": {
"startDate": "2026-07-01T00:00:00+01:00",
"endDate": "2031-06-30T23:59:59+01:00"
},
"status": "planned"
}
],
"communication": {
"futureNoticeDate": "2025-08-01T23:59:59+01:00"
},
"status": "planned"
},
"language": "en"
}