Contact Centre Software/Contact Centre as a Solution

THE RIVERSIDE GROUP

There is 1 contract in this contracting process.

Summary of the contracting process

The Riverside Group Limited, a public undertaking based in Speke, Liverpool, is planning a procurement process for a Contact Centre Software or Contact Centre as a Solution. The anticipated contract is to span over a period of five years with an approximate value of £2.5 million. This opportunity falls within the goods category, specifically focusing on communication and contact management software. The tender is currently at the planning stage, with key details such as the delivery location throughout the UK and potential further notices anticipated by 1st August 2025. The planned contract period is from 1st July 2026 to 30th June 2031.

This procurement process presents a substantial growth opportunity for businesses specialising in software development, implementation, and support services, particularly those that can offer comprehensive solutions for contact centre operations. Companies with capabilities in workforce management integration would find this tender especially pertinent. Given the scale and long-term nature of this contract, it is ideally suited for established firms looking to expand their portfolio within the public sector, leveraging their expertise in communication and software solutions to enhance their business reach across the UK market.

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Planning

Contact Centre Software/Contact Centre as a Solution

THE RIVERSIDE GROUP

Contract Timeline

Publication Date

30th May 2025 09:28:57 AM
Contract Summary

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.
Contract Details

Open Contracting ID

ocds-h6vhtk-052964

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

THE RIVERSIDE GROUP

Buyer Name

Buyer Email

procurement@riverside.org.uk

Buyer Phone

Buyer Address

2 Estuary Boulevard

Speke, Liverpool

L24 8RF

United Kingdom

View contract on Find a Tender Service

Contact Centre Software/Contact Centre as a Solution

THE RIVERSIDE GROUP

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority