Planning

R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions

KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

PlanningUpdate

20 Jun 2025 at 14:09

UK2 - Preliminary Market Engagement Notice
Planning

20 Jun 2025 at 11:35

UK2 - Preliminary Market Engagement Notice
Planning

03 Jun 2025 at 08:07

UK1 - Pipeline Notice
Summary of the contracting process

The public procurement process led by King's College Hospital NHS Foundation Trust, in collaboration with Guy's and St Thomas' NHS Foundation Trust, is currently in the planning stage with a focus on revolutionising patient and citizen communication and engagement solutions. This tender seeks to procure services within the IT consultancy and patient administration system industry category, with projects set for delivery throughout the United Kingdom. Critical dates include a planned start date for the contract period on 1st April 2026, scheduled market engagement concluding on 31st July 2025, and the future tender notice to be published on 8th August 2025. The contract, valued at £3,750,000 net (£4,500,000 gross), aims to integrate robust digital solutions and support with the EPIC EPR system, thus improving service delivery and reducing missed appointments.

This tender offers significant growth potential for businesses specialising in IT services, particularly those adept in software development and technical support catered to healthcare environments. Suitable for SMEs and VCSEs, it represents an opportunity to leverage innovative communication technologies to enhance patient interaction and care efficiency. Companies with expertise in creating hybrid communication platforms, such as SMS reminders and chatbot interfaces, alongside integration capabilities with existing healthcare management systems, will find this project aligns well with their strategic growth objectives. Engaging in this tender allows businesses to contribute to the forward momentum in digital healthcare transformation and establish long-term partnerships with prominent medical institutions.

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Notice Information

Notice Title

R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions

Notice Description

To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.

Planning Information

a. Identify potential suppliers through market research and supplier mapping b. Request for information (RFI) to gauge supplier interest and capabilities. c. Supplier co-design workshops and Q&A sessions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052b2c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034123-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48814200 - Patient-administration system

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,750,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
8 Aug 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST
Additional Buyers

GUY'S AND ST THOMAS' NHS FOUNDATION TRUST

Contact Name
David Kayondo, Victoria Mene
Contact Email
david.kayondo@nhs.net, victoria.mene2@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE5 9NY
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London, TLI45 Lambeth
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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