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Digital Alarm Installation and Resident Communications

Housing 21

This public procurement record has 3 releases in its history.

Award

13 Feb 2026 at 12:06

UK7 - Contract Details Notice
Award

11 Aug 2025 at 20:32

UK6 - Contract Award Notice
Tender

19 Jun 2025 at 12:05

UK4 - Tender Notice
Summary of the contracting process

The procurement process for Digital Alarm Installation and Resident Communications has reached the award stage, with Housing 21 as the buying organisation. This contract involves the enhancement of emergency call experiences for residents using digital technology, with a focus on improving engagement features. The process is classified under the services category and covers the United Kingdom. Initiated through an open procedure, the procurement has reached completion, with APPELLO SMART LIVING SOLUTIONS LIMITED awarded the contract. The contract spans initially from 1st October 2025 to 30th September 2028, with an option for a two-year extension. The contract, signed on 12th September 2025, carries a value of £11,000,000, grossing up to £13,200,000.

This tender represents significant growth potential for businesses specialising in technology-enhanced services, particularly those involved in electrical installation and information technology services. Large enterprises with the capability to innovate in digital alarm solutions will find this contract aligned to their strengths, with opportunities to leverage technologies that advance the welfare and safety of residents. Secure procurement in such foundational market categories can bolster business portfolios in the health tech and home security sectors. Businesses involved in call centre operations might also find expansion prospects through the communication infrastructure elements of this procurement.

How relevant is this notice?

Notice Information

Notice Title

Digital Alarm Installation and Resident Communications

Notice Description

Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the 'emergency call experience' beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1014203835

Lot Information

Lot 1

Renewal: The contract term is five years with the option of a two year extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054fd5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013359-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

45310000 - Electrical installation work

72222300 - Information technology services

72267100 - Maintenance of information technology software

79512000 - Call centre

Notice Value(s)

Tender Value
£11,000,000 £10M-£100M
Lots Value
£11,000,000 £10M-£100M
Awards Value
£11,000,000 £10M-£100M
Contracts Value
£11,000,000 £10M-£100M

Notice Dates

Publication Date
13 Feb 20266 months ago
Submission Deadline
15 Jul 2025Expired
Future Notice Date
Not specified
Award Date
7 Aug 20251 years ago
Contract Period
1 Oct 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Housing 21
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B16 8TP
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

APPELLO SMART LIVING SOLUTIONS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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