Notice Information
Notice Title
ICT Hardware and Software Support and Maintenance framework
Notice Description
Stoke-on-Trent City Council wishes to appoint an Information Communication Technology partner to assist in the supply, delivery, maintenance, support and implementation of its ICT requirements over a four year period. The framework will be made available to public contracting authorities in Stoke-on-Trent, Staffordshire and Cheshire.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05523f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/031835-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
48 - Software package and information systems
-
- CPV Codes
30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
48500000 - Communication and multimedia software package
48700000 - Software package utilities
48800000 - Information systems and servers
Notice Value(s)
- Tender Value
- £15,000,000 £10M-£100M
- Lots Value
- £15,000,000 £10M-£100M
- Awards Value
- £15,000,000 £10M-£100M
- Contracts Value
- £15,000,000 £10M-£100M
Notice Dates
- Publication Date
- 8 Apr 20262 weeks ago
- Submission Deadline
- 6 Oct 2025Expired
- Future Notice Date
- 28 Aug 2025Expired
- Award Date
- 9 Dec 20254 months ago
- Contract Period
- 1 Jan 2026 - 21 Dec 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STOKE ON TRENT CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- STOKE-ON-TRENT
- Postcode
- ST4 1HH
- Post Town
- Stoke-on-Trent
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG23 Stoke-on-Trent
- Delivery Location
- TLC North East (England), TLD North West (England), TLD62 Cheshire East, TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLG23 Stoke-on-Trent, TLG24 Staffordshire CC, TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Stoke-on-Trent
- Electoral Ward
- Hartshill Park & Stoke
- Westminster Constituency
- Stoke-on-Trent Central
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/031835-2026
8th April 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/081019-2025
9th December 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/052697-2025
1st September 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/051359-2025
26th August 2025 - Planned procurement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/034595-2025
24th June 2025 - Pipeline notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05523f-2026-04-08T11:39:25+01:00",
"date": "2026-04-08T11:39:25+01:00",
"ocid": "ocds-h6vhtk-05523f",
"initiationType": "tender",
"planning": {
"documents": [
{
"id": "034595-2025",
"documentType": "plannedProcurementNotice",
"noticeType": "UK1",
"description": "Pipeline notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/034595-2025",
"datePublished": "2025-06-24T09:56:43+01:00",
"format": "text/html"
},
{
"id": "051359-2025",
"documentType": "plannedProcurementNotice",
"noticeType": "UK3",
"description": "Planned procurement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/051359-2025",
"datePublished": "2025-08-26T16:22:06+01:00",
"format": "text/html"
}
]
},
"parties": [
{
"id": "GB-PPON-PDQZ-1442-RZTZ",
"name": "Stoke on Trent City Council",
"identifier": {
"scheme": "GB-PPON",
"id": "PDQZ-1442-RZTZ"
},
"address": {
"streetAddress": "Civic Centre, Glebe Street",
"locality": "Stoke-on-Trent",
"postalCode": "ST4 1HH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKG23"
},
"contactPoint": {
"email": "categorymanagement@stoke.gov.uk",
"name": "Agnes Ashun"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
],
"url": "https://www.stoke.gov.uk/"
}
},
{
"id": "GB-COH-02579852",
"name": "INSIGHT DIRECT (UK) LTD",
"identifier": {
"scheme": "GB-COH",
"id": "02579852"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PVDG-2635-GTLY"
}
],
"address": {
"streetAddress": "1st Floor St Paul's Place",
"locality": "Sheffield",
"postalCode": "S1 2JF",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKE32"
},
"roles": [
"tenderer"
],
"details": {
"url": "https://uk.insight.com/en_GB/home.html",
"scale": "large",
"vcse": false
}
},
{
"id": "GB-COH-01428210",
"name": "SPECIALIST COMPUTER CENTRES PLC",
"identifier": {
"scheme": "GB-COH",
"id": "01428210"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PLNM-8883-CCXP"
}
],
"address": {
"streetAddress": "James House",
"locality": "Birmingham",
"postalCode": "B11 2LE",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKG31"
},
"roles": [
"tenderer"
],
"details": {
"url": "http://www.scc.com",
"scale": "large",
"vcse": false
}
},
{
"id": "GB-COH-02183240",
"name": "TRUSTMARQUE SOLUTIONS LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "02183240"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PGCD-9498-WYHR"
}
],
"address": {
"streetAddress": "Marlborough House Westminster Place",
"locality": "York",
"postalCode": "YO26 6RW",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKE21"
},
"roles": [
"tenderer"
],
"details": {
"url": "http://www.trustmarque.com",
"scale": "large",
"vcse": false
}
},
{
"id": "GB-COH-02174990",
"name": "SOFTCAT PLC",
"identifier": {
"scheme": "GB-COH",
"id": "02174990"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PZRT-9169-TVMT"
}
],
"address": {
"streetAddress": "Solar House, Fieldhouse Lane",
"locality": "Marlow",
"postalCode": "SL7 1LW",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKJ13"
},
"contactPoint": {
"email": "psitq@softcat.com"
},
"roles": [
"supplier"
],
"details": {
"url": "http://Softcat.com",
"scale": "large",
"vcse": false,
"publicServiceMissionOrganization": false,
"shelteredWorkshop": false
}
}
],
"buyer": {
"id": "GB-PPON-PDQZ-1442-RZTZ",
"name": "Stoke on Trent City Council"
},
"tender": {
"id": "S R/2025/478",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "ICT Hardware and Software Support and Maintenance framework",
"description": "Stoke-on-Trent City Council wishes to appoint an Information Communication Technology partner to assist in the supply, delivery, maintenance, support and implementation of its ICT requirements over a four year period. The framework will be made available to public contracting authorities in Stoke-on-Trent, Staffordshire and Cheshire.",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "30000000",
"description": "Office and computing machinery, equipment and supplies except furniture and software packages"
},
{
"scheme": "CPV",
"id": "48500000",
"description": "Communication and multimedia software package"
},
{
"scheme": "CPV",
"id": "48700000",
"description": "Software package utilities"
},
{
"scheme": "CPV",
"id": "48800000",
"description": "Information systems and servers"
}
],
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD62",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG23",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG24",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD62",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG23",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG24",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"value": {
"amountGross": 18000000,
"currency": "GBP",
"amount": 15000000
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"mainProcurementCategory": "goods",
"aboveThreshold": true,
"techniques": {
"hasFrameworkAgreement": true,
"frameworkAgreement": {
"maximumParticipants": 1,
"method": "withoutReopeningCompetition",
"type": "open",
"buyerLocationRestrictions": [
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKD62"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKG24"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKD62"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKG23"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKG24"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKD62"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKG23"
]
}
},
{
"gazetteer": {
"scheme": "GB-ITL",
"identifiers": [
"UKG24"
]
}
}
],
"buyerCategories": "This framework may be used by the Council and other UK public sector bodies operating within the geographical regions selected in this notice. This includes (but is not limited to) local authorities, NHS bodies, police and emergency services, housing associations, and other contracting authorities as defined in the Public Contracts Regulations 2015 and the Procurement Act 2023.",
"description": "When a Customer wishes to procure Deliverables, they may issue a Call-Off Invitation to the Supplier, requesting a Quotation. The Supplier will respond with a Quotation that includes: A description of the proposed Deliverables; Any relevant implementation or delivery plans; and Pricing, calculated in accordance with the agreed Pricing Mechanism, which includes: the anticipated cost of the Deliverables, an agreed margin, and (for Non-Council Customers only) a management charge. If the Customer accepts the Quotation, they will issue an Order, forming a call-off contract. This contract will incorporate: the terms of the Framework Agreement, the Customer's Order, any specific requirements issued with the Call-Off Invitation, and the Supplier's Quotation. Customers are not obligated to proceed with a call-off after receiving a Quotation and may cancel or delay the process without incurring any cost or penalty."
}
},
"lots": [
{
"id": "1",
"contractPeriod": {
"startDate": "2025-11-14T00:00:00Z",
"endDate": "2029-11-13T23:59:59Z"
},
"status": "complete",
"value": {
"amountGross": 18000000,
"amount": 15000000,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Software Management",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Software and Hardware Roadmaps",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Hardware Maintenance",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Technical Support",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Benchmarking",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Account Management",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Social Value",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Server Maintenance - Basket of Goods",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Hardware Basket of Goods",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "cost",
"name": "Percentage Mark up on Hardware",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "cost",
"name": "Percentage Mark up on Service",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Software Management",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Account Management",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Social Value",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Software and Hardware Roadmaps",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Hardware Maintenance",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Technical Support",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Benchmarking",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Server Maintenance - Basket of Goods",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Hardware Basket of Goods",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "cost",
"name": "Percentage Mark up on Hardware",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
},
{
"type": "cost",
"name": "Percentage Mark up on Service",
"numbers": [
{
"number": 5,
"weight": "percentageExact"
}
]
}
]
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "Capacity conditions are included within the tender questionnaire"
},
{
"type": "technical",
"description": "Included within the tender questionnaire"
},
{
"type": "economic",
"description": "Capacity conditions are included within the tender questionnaire"
},
{
"type": "technical",
"description": "Equivalent qualifications and standards are included within the tender questionnaire"
}
]
},
"suitability": {
"sme": true,
"vcse": true
}
}
],
"communication": {
"futureNoticeDate": "2025-08-28T23:59:59+01:00"
},
"status": "complete",
"submissionMethodDetails": "https://procontract.due-north.com/Procurer/Advert/View?advertId=c0a75e2f-4a78-f011-813a-005056b64545&fromAdvertEvent=True",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en"
]
},
"tenderPeriod": {
"endDate": "2025-10-06T16:00:00+01:00"
},
"enquiryPeriod": {
"endDate": "2025-09-19T16:00:00+01:00"
},
"awardPeriod": {
"endDate": "2025-11-04T23:59:59Z"
},
"participationFees": [
{
"id": "ocds-h6vhtk-05523f",
"type": [
"win"
],
"relativeValue": {
"proportion": 0.03,
"monetaryValue": "award"
},
"description": "A rebate of 3% will be applied to spend from other participating local authorities who access the framework agreement. This arrangement supports the administration and management of the framework"
}
],
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
},
{
"id": "052697-2025",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/052697-2025",
"datePublished": "2025-09-01T10:21:21+01:00",
"format": "text/html"
}
]
},
"language": "en",
"bids": {
"details": [
{
"id": "1",
"status": "valid",
"tenderers": [
{
"id": "GB-COH-02174990",
"name": "SOFTCAT PLC"
}
],
"relatedLots": [
"1"
]
},
{
"id": "2",
"status": "valid",
"tenderers": [
{
"id": "GB-COH-02579852",
"name": "INSIGHT DIRECT (UK) LTD"
}
],
"relatedLots": [
"1"
]
},
{
"id": "3",
"status": "valid",
"tenderers": [
{
"id": "GB-COH-01428210",
"name": "SPECIALIST COMPUTER CENTRES PLC"
}
],
"relatedLots": [
"1"
]
},
{
"id": "4",
"status": "valid",
"tenderers": [
{
"id": "GB-COH-02183240",
"name": "TRUSTMARQUE SOLUTIONS LIMITED"
}
],
"relatedLots": [
"1"
]
}
],
"statistics": [
{
"id": "1",
"measure": "bids",
"value": 6,
"relatedLot": "1"
},
{
"id": "2",
"measure": "finalStageBids",
"value": 4,
"relatedLot": "1"
},
{
"id": "3",
"measure": "smeFinalStageBids",
"value": 0,
"relatedLot": "1"
},
{
"id": "4",
"measure": "vcseFinalStageBids",
"value": 0,
"relatedLot": "1"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"date": "2025-12-09T00:00:00Z",
"value": {
"amountGross": 18000000,
"amount": 15000000,
"currency": "GBP"
},
"mainProcurementCategory": "goods",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-COH-02174990",
"name": "SOFTCAT PLC"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "30000000",
"description": "Office and computing machinery, equipment and supplies except furniture and software packages"
},
{
"scheme": "CPV",
"id": "48500000",
"description": "Communication and multimedia software package"
},
{
"scheme": "CPV",
"id": "48700000",
"description": "Software package utilities"
},
{
"scheme": "CPV",
"id": "48800000",
"description": "Information systems and servers"
}
],
"deliveryAddresses": [
{
"region": "UKD61",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD62",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG23",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD62",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG23",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG24",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"standstillPeriod": {
"endDate": "2025-12-18T23:59:59+00:00"
},
"contractPeriod": {
"startDate": "2025-12-22T00:00:00Z",
"endDate": "2029-12-21T23:59:59Z"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "081019-2025",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/081019-2025",
"datePublished": "2025-12-09T12:12:47Z",
"format": "text/html"
}
],
"assessmentSummariesDateSent": "2025-12-09T00:00:00Z",
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2025-12-22T23:59:59Z",
"status": "scheduled"
}
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"status": "active",
"period": {
"startDate": "2026-01-01T00:00:00Z",
"endDate": "2027-12-21T23:59:59Z",
"maxExtentDate": "2029-12-31T23:59:59Z"
},
"hasRenewal": true,
"renewal": {
"description": "Two 12 month options to extend"
},
"value": {
"amountGross": 18000000,
"amount": 15000000,
"currency": "GBP"
},
"aboveThreshold": true,
"dateSigned": "2026-01-01T00:00:00Z",
"documents": [
{
"id": "031835-2026",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/031835-2026",
"datePublished": "2026-04-08T11:39:25+01:00",
"format": "text/html"
}
]
}
]
}