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ICT Hardware and Software Support and Maintenance framework

Stoke on Trent City Council

This public procurement record has 5 releases in its history.

Award

08 Apr 2026 at 11:39

UK7 - Contract Details Notice
Award

09 Dec 2025 at 12:12

UK6 - Contract Award Notice
Tender

01 Sep 2025 at 10:21

UK4 - Tender Notice
Planning

26 Aug 2025 at 16:22

UK3 - Planned Procurement Notice
Planning

24 Jun 2025 at 09:56

UK1 - Pipeline Notice
Summary of the contracting process

The public procurement process initiated by Stoke on Trent City Council pertains to an "ICT Hardware and Software Support and Maintenance framework", valued at £18,000,000. This framework aims to support the supply, delivery, maintenance, and implementation of ICT requirements for a four-year period. The project is situated in the Midlands and North West regions, including Stoke-on-Trent, Staffordshire, and Cheshire. Operated under an open procedure, the framework has reached completion. Key dates include the contract period starting on 1st January 2026 and extending potentially until 31st December 2029, if renewal options are exercised. Relevant industry categories cover various ICT areas such as office machinery, software packages, and information systems, with the procurement method supporting an open framework agreement for sub-central governmental bodies.

This tender provides substantial opportunities for large-scale IT firms to participate and secure business growth, particularly those capable of delivering a comprehensive suite of ICT services across hardware and software management, maintenance, and support. Businesses like Softcat PLC, which has been awarded the contract, would find this framework ideal given their capacity for robust service delivery and competitive pricing mechanisms. The tender is particularly suited for companies with a strong presence in ICT infrastructure and the ability to cater to public sector demands, involving significant local government bodies, NHS trusts, and emergency services within the designated geographical regions. The framework's nature allows participating businesses to engage without reopening competition, presenting a streamlined avenue for future procurement opportunities.

How relevant is this notice?

Notice Information

Notice Title

ICT Hardware and Software Support and Maintenance framework

Notice Description

Stoke-on-Trent City Council wishes to appoint an Information Communication Technology partner to assist in the supply, delivery, maintenance, support and implementation of its ICT requirements over a four year period. The framework will be made available to public contracting authorities in Stoke-on-Trent, Staffordshire and Cheshire.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05523f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031835-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

48500000 - Communication and multimedia software package

48700000 - Software package utilities

48800000 - Information systems and servers

Notice Value(s)

Tender Value
£15,000,000 £10M-£100M
Lots Value
£15,000,000 £10M-£100M
Awards Value
£15,000,000 £10M-£100M
Contracts Value
£15,000,000 £10M-£100M

Notice Dates

Publication Date
8 Apr 20264 months ago
Submission Deadline
6 Oct 2025Expired
Future Notice Date
28 Aug 2025Expired
Award Date
9 Dec 20258 months ago
Contract Period
1 Jan 2026 - 21 Dec 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Stoke on Trent City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOKE-ON-TRENT
Postcode
ST4 1HH
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
TLD62 Cheshire East, TLG23 Stoke-on-Trent, TLG24 Staffordshire CC
Local Authority
Stoke-on-Trent
Electoral Ward
Hartshill Park & Stoke
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT PLC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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