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Debt Management System Replacement

THAMES WATER UTILITIES LIMITED

This public procurement record has 2 releases in its history.

Award

19 Jan 2026 at 13:35

UK6 - Contract Award Notice
Tender

09 Jul 2025 at 17:21

UK4 - Tender Notice
Summary of the contracting process

Thames Water Utilities Limited, a private utility company located in Reading, UK, successfully concluded the procurement process for a "Debt Management System Replacement." This contract, awarded on 19 January 2026, involves Qualco (UK) Limited providing a new Debt Management Software as a Service (SaaS) solution. The competitive flexible procedure, under the special regime for utilities, reached its award stage with an estimated contract value of £5 million (excluding VAT) for services in software and information systems. The procurement process followed a selective method where proposals were evaluated based on a combination of quality and cost criteria, with a planned contract period from 16 February 2026 to 16 February 2029, including renewal options up to a maximum of five years.

This tender offers significant business growth possibilities for firms in the software and IT services sector, by delivering a robust system integration and debt management software solution. Companies specialising in software implementation services and those capable of fulfilling functional and non-functional requirements are well-suited to compete for such opportunities. With the contract focusing on utility services and falling under a utilities special regime, suppliers that can provide innovative, cost-effective technological solutions are particularly well-positioned to benefit. The procurement encourages partnerships between software providers and system integrators to enhance the offering to Thames Water's environment, opening collaborative and scalable business ventures.

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Notice Information

Notice Title

Debt Management System Replacement

Notice Description

Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.

Lot Information

Lot 1

Options: The right to additional purchases while the contract is valid. The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055c64
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/004352-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72263000 - Software implementation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jan 20267 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Jan 20267 months ago
Contract Period
16 Feb 2026 - 16 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THAMES WATER UTILITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG1 8DB
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Reading
Electoral Ward
Thames
Westminster Constituency
Reading Central

Supplier Information

Number of Suppliers
1
Supplier Name

QUALCO (UK) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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