Planning

Replacement Information Technology Service Management (ITSM) Tool

THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE

This public procurement record has 1 release in its history.

Planning

18 Jul 2025 at 12:00

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Police and Crime Commissioner for Derbyshire is currently in the planning stage for the procurement of a new Information Technology Service Management (ITSM) Tool. This initiative aims to evaluate the advancements in technology since their last market exercise and potentially replace the existing ITSM system used by Derbyshire Constabulary. The process is in the preliminary planning phase, starting with a request for information, and is expected to move forward with a compliant procurement route once a business case is approved. The procurement process falls under the industry categories of software packages, information systems, IT services, and computer support services. Located in Ripley, Derbyshire, this opportunity is part of a larger initiative to improve services offered by the local police force. A preliminary market engagement notice was published on 18th July 2025, with a due date for stakeholder engagement feedback set on 19th September 2025.

This tender offers significant opportunities for businesses specialising in IT services and software development, particularly those providing innovative solutions in IT service management tools. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are deemed suitable to compete for this contract. As the market engagement phase seeks to inform future procurement strategies, this represents an excellent opportunity for businesses to showcase new technologies that could influence the decision-making process. Companies with expertise in computer support services and those with a track record of working with public authorities will find this tender especially relevant, potentially leading to a long-term partnership with the Derbyshire Constabulary should the project's procurement phase proceed as planned. The engagement with various suppliers is expected to culminate in a decision by late November 2025, making it imperative for interested parties to respond promptly to initial requests for information.

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Notice Information

Notice Title

Replacement Information Technology Service Management (ITSM) Tool

Notice Description

Derbyshire Constabulary is currently looking into the available options for the Provision of a Force ITSM tool. The force is keen to understand how technology has progressed since the last market exercise and use this information to potentially update and replace it's existing ITSM system. The Force is assessing the available options so that a business case can be created to move the procurement forwards. To inform the business case, we are reaching out with this Request for Information [RFI] to the market to carry out a full review of existing ITSM tools. If the business case is approved, a compliant procurement route will be taken at the point of purchase.

Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94682&B=

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056216
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041283-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72610000 - Computer support services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
28 Nov 2025Expired
Award Date
Not specified
Contract Period
13 Nov 2026 - 12 Nov 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE
Contact Name
Aimee Briddon
Contact Email
aimee.briddon@derbyshire.police.uk
Contact Phone
+44 7542226577

Buyer Location

Locality
RIPLEY, DERBYSHIRE
Postcode
DE5 3RS
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Amber Valley
Electoral Ward
Ripley
Westminster Constituency
Amber Valley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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