Award

Real Time Passenger Information Hardware and Software Solution

MERSEYTRAVEL

This public procurement record has 2 releases in its history.

Award

27 Nov 2025 at 15:21

Tender

29 Aug 2025 at 15:05

Summary of the contracting process

The procurement process for the "Real Time Passenger Information Hardware and Software Solution" has been conducted by Merseytravel, a regional authority based in Liverpool, United Kingdom. This process, classified under software-related services within the services industry category, aims to enhance public transport information systems across the Liverpool City Region. The procurement stage is at the award phase with the contract signed on 26th November 2025. The project involves maintaining and expanding real-time passenger information systems at bus stations and bus stops, incorporating new technology such as e-ink and solar-powered screens. The procurement was carried out using an open procedure, and a framework agreement was established to facilitate ongoing improvements, with the award given to Journeo Passenger Systems Ltd.

This tender represents significant opportunities for businesses in the IT services sector, particularly those specialising in software development, installation services, and innovative hardware solutions. Companies that provide integrated solutions combining hardware and software for transportation and public service projects will find this contract particularly advantageous. The focus on new technologies and sustainable infrastructure within the contract opens doors for enterprises offering novel solutions in energy-efficient displays and cutting-edge digital solutions. The awarded framework agreement suggests potential future opportunities as the project progresses, especially for large-scale suppliers capable of delivering complex, high-quality service consistent with the evaluation criteria focused on quality and price.

How relevant is this notice?

Notice Information

Notice Title

Real Time Passenger Information Hardware and Software Solution

Notice Description

A single supplier for both RTI hardware and software is sought to continue with the delivery of real time information and static messaging across the existing bus station and bus stop screens and QR codes, and to expand and enhance the RTI offer across the Liverpool City Region. The new RTI offer will include improved accessibility for customers through audio functionality, richer content with journey planning and interactive local area maps, and low power options such as e-ink and solar-powered screens. Screen hardware currently installed across the network will continue to be supported and maintained by the existing contractor until the point at which the screen is removed due to end of life or replacement. New screens will be installed on a rolling programme in line with wider Merseytravel projects to deliver a new and improved RTI offer at bus stations, interchanges and bus stops. Screen purchases will be made using a call-off from a single party framework. The type of screen installed at each location will be determined by factors such as power source, patronage and the objectives of the delivery project under which the RTI improvement is being progressed.

Lot Information

Lot 1

A open procedure was undertaken to source a single supplier for a framework agreement for the above services on several stations across Liverpool.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0590c2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077766-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support


CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

51000000 - Installation services (except software)

72000000 - IT services: consulting, software development, Internet and support

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£200,000 £100K-£500K

Notice Dates

Publication Date
27 Nov 20251 weeks ago
Submission Deadline
29 Sep 2025Expired
Future Notice Date
Not specified
Award Date
26 Nov 20251 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MERSEYTRAVEL
Contact Name
Ms Samantha Lee
Contact Email
samantha.lee@liverpoolcityregion-ca.gov.uk
Contact Phone
+44 1513301111

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1BP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD7 Merseyside

Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

JOURNEO PASSENGER SYSTEMS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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