Planning

Digital-First Patient Communications Solution

MID AND SOUTH ESSEX NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

Planning

14 Sep 2025 at 17:01

PlanningUpdate

14 Sep 2025 at 16:58

Planning

14 Sep 2025 at 16:55

Summary of the contracting process

The Mid and South Essex NHS Foundation Trust is currently in the planning stage of a procurement process for a "Digital-First Patient Communications Solution." This project aims to transform patient communications from a paper-based system to a digital-first approach. The procurement falls under the services category, specifically focusing on electronic mail service provision and postal services related to letters. Located in Basildon, United Kingdom, the planned contract period runs from 1st July 2026 to 30th June 2028, with potential extensions up to 2030. Interested suppliers should note the scheduled pre-engagement milestone on 20th October 2025 to explore market capabilities and potential solutions ahead of developing a full specification.

This initiative presents substantial opportunities for businesses specialising in digital communications, email services, and postal solutions to expand their market reach by collaborating with a key healthcare provider. Enterprises with innovative and integrated digital solutions stand to compete effectively, particularly those that can offer modern, flexible approaches to improving patient communications. The procurement method involves a competitive flexible procedure, inviting a wide range of suppliers to offer cost-effective and efficient solutions to modernise the NHS Trust's communication infrastructure.

How relevant is this notice?

Notice Information

Notice Title

Digital-First Patient Communications Solution

Notice Description

Mid & South Essex NHS Trust is exploring options to transform our patient communications from a predominantly paper-based process to a digital-first approach.

Planning Information

We are seeking early engagement with suppliers who can demonstrate the ability to deliver this through modern, integrated solutions. This pre-engagement process will help us understand the market capability, potential solutions, and best practices prior to developing a full specification.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0599d9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/056393-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support


CPV Codes

64112000 - Postal services related to letters

64216120 - Electronic mail services

72412000 - Electronic mail service provider

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 20252 months ago
Submission Deadline
Not specified
Future Notice Date
1 Apr 20264 months to go
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MID AND SOUTH ESSEX NHS FOUNDATION TRUST
Contact Name
Ben La Rocca
Contact Email
benjamin.larocca@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
BASILDON
Postcode
SS16 5NL
Post Town
Southend-on-Sea
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH37 Essex Thames Gateway
Delivery Location
TLH3 Essex

Local Authority
Basildon
Electoral Ward
Langdon Hills
Westminster Constituency
South Basildon and East Thurrock

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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