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ITSM Tool Replacement and Configuration Management Database (CMDB)

GENOMICS ENGLAND LIMITED

This public procurement record has 4 releases in its history.

Award

24 Mar 2026 at 15:44

UK7 - Contract Details Notice
Award

24 Nov 2025 at 17:05

UK6 - Contract Award Notice
Tender

22 Sep 2025 at 15:14

UK4 - Tender Notice
Planning

17 Sep 2025 at 10:36

UK3 - Planned Procurement Notice
Summary of the contracting process

This public procurement process, initiated by Genomics England Limited, focuses on the replacement of an ITSM Tool and Configuration Management Database (CMDB). Located in London, this project falls under the industry category of IT services, specifically consulting, software development, Internet, and support. The procurement method used is an open competitive flexible procedure, signifying transparency and inclusivity within the process. Key dates include the signing of the contract on 3rd March 2026, and its projected end on 2nd March 2028, with a possibility of extension until 2nd March 2029. These efforts are underway at the procurement stage of award and contract, indicating that the tendering process is complete.

This procurement initiative presents significant opportunities for businesses specialising in IT services and software solutions. As a centrally governed public authority, Genomics England seeks expertise in enterprise ITSM tooling and CMDB solutions, including service design, delivery, project management, implementation, and data migration support. Large businesses and SMEs proficient in software package and information systems, as well as those offering IT consulting and support services, are well-positioned to engage in similar projects in future tenders. The provision for renewal and optional modules within the contract further expands business prospects, allowing suppliers to increase their footprint within public sector projects.

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Notice Information

Notice Title

ITSM Tool Replacement and Configuration Management Database (CMDB)

Notice Description

Enterprise ITSM tooling and CMDB tooling, including service design, delivery/project management, implementation, and data migration support. Licensing for the tooling has been awarded separately via framework call-off.

Lot Information

Lot 1

Options: The Authority may choose to purchase software licencing form the supplier.

Renewal: The Initial Term is 24 months with an optional extension of 12 months at the discretion of the Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059c00
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026955-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72261000 - Software support services

Notice Value(s)

Tender Value
£2,250,000 £1M-£10M
Lots Value
£2,250,000 £1M-£10M
Awards Value
£2,420,000 £1M-£10M
Contracts Value
£1,459,957 £1M-£10M

Notice Dates

Publication Date
24 Mar 20265 months ago
Submission Deadline
20 Oct 2025Expired
Future Notice Date
18 Sep 2025Expired
Award Date
20 Nov 20259 months ago
Contract Period
3 Mar 2026 - 2 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GENOMICS ENGLAND LIMITED
Additional Buyers

Genomics England Limited

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 5AB
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

COGNIZANT WORLDWIDE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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