Planning

Telephony and Call Centre - Teams Front End

UNIVERSITY OF EXETER

This public procurement record has 1 release in its history.

Planning

17 Sep 2025 at 16:30

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The University of Exeter is currently in the planning stage of a procurement process with the aim to streamline its telephony and call centre operations through the project titled "Telephony and Call Centre - Teams Front End". This contract falls under the services industry category and is located in the United Kingdom. A preliminary market engagement notice was published on 17th September 2025, indicating a due date for engagement by 3rd October 2025. The procurement is guided by the legislative framework UKPGA 2023/54. The process is in the initial planning phase, and future notices are expected by 12th January 2026, with the actual contract period intended from 2nd March 2026 to 1st March 2029, with potential renewal options extending up to 1st March 2030. The procurement method emphasises efficient and integrated telephony solutions and invites companies that can offer unified systems for the university's diverse needs, covering a budgeted gross amount of GBP 600,000.

This tender presents a significant opportunity for businesses offering IP telephone services, digital telephone exchanges, and telephone data transmission services. Organisations with expertise in providing integrated telephony and call centre solutions stand a competitive chance. The procurement process welcomes the involvement of SMEs and VCSEs, encouraging diverse participation in line with the university's inclusive procurement strategy. Successful bidders can leverage this contract to establish a strong partnership with a reputable academic institution, potentially enhancing their portfolio and industry credibility. Companies capable of delivering comprehensive telephony solutions that are adaptable and scalable will find this project a lucrative platform for business growth.

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Notice Information

Notice Title

Telephony and Call Centre - Teams Front End

Notice Description

At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.

Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97969&B=

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059ca4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057509-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32552310 - Digital telephone exchanges

64210000 - Telephone and data transmission services

64215000 - IP telephone services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
12 Jan 2026Expired
Award Date
Not specified
Contract Period
2 Mar 2026 - 1 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EXETER
Contact Name
Simon Denton
Contact Email
s.denton@exeter.ac.uk
Contact Phone
+44 1392723333

Buyer Location

Locality
EXETER
Postcode
EX4 4QH
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Duryard and St James
Westminster Constituency
Exeter

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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