User Perception Survey

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-059d28-2026-02-18T15:51:34Z",
    "date": "2026-02-18T15:51:34Z",
    "ocid": "ocds-h6vhtk-059d28",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-02937881",
            "name": "NPL Management Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02937881"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PYDB-8862-JBYM"
                }
            ],
            "address": {
                "streetAddress": "National Physical Laboratory",
                "locality": "Teddington",
                "postalCode": "TW11 0LW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI75"
            },
            "contactPoint": {
                "email": "etenders@npl.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.npl.co.uk",
                "classifications": [
                    {
                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-169345",
            "name": "Pye Tait Ltd",
            "address": {
                "streetAddress": "5 Merus Court, Meridian Business Park",
                "locality": "LEICESTER",
                "postalCode": "LE19 1RJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF22"
            },
            "contactPoint": {
                "email": "n.charleton@pyetait.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-02937881",
        "name": "NPL Management Limited"
    },
    "tender": {
        "id": "PO00014281",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "User Perception Survey",
        "description": "The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "38000000",
                        "description": "Laboratory, optical and precision equipments (excl. glasses)"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79000000",
                        "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 78000,
            "amount": 65000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "aboveThreshold": false,
        "submissionMethodDetails": "Please ensure that you register on Bravo Solutions (link below) to obtain the documents and submit your interest / intention to bid. https://lupc.bravosolution.co.uk/web/login.shtml All correspondence must be through the Bravo Solutions message centre.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "tenderPeriod": {
            "endDate": "2025-10-03T15:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-09-25T17:00:00+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 78000,
                    "amount": 65000,
                    "currency": "GBP"
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2025-10-20T00:00:00+01:00",
                    "endDate": "2026-10-18T23:59:59+01:00"
                },
                "awardCriteria": {
                    "description": "Full details available in the RFQ document. QUALITY 80% COST 20% Quality breakdown as shown below: EC1 - Understanding of aims and objectives 20% EC2 - Methodology - Proposed solution to meet the objectives 25% EC3 - Project management and delivery 15% EC4 - Bidder's track record of delivering similar projects 10% EC5 - Experience of the bidder's team that will undertake the project 5% Deliverables 2.1.4 5%"
                }
            }
        ],
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "The Authority using the LUPC Bravo e-tender portal to conduct the procurement process. All Bidders must register their company via the LUPC Bravo Portal. This can be done via the following link https://lupc.bravosolution.co.uk/web/login.shtml Any issues surrounding access and functionality of the LUPC Bravo System must be directed to Bravo Helpdesk on 44 800 069 8630 or email help@bravosolution.co.uk",
                "url": "https://lupc.bravosolution.co.uk/web/login.shtml"
            },
            {
                "id": "057713-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/057713-2025",
                "datePublished": "2025-09-18T13:28:29+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-FTS-169345",
                    "name": "Pye Tait Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "38000000",
                            "description": "Laboratory, optical and precision equipments (excl. glasses)"
                        },
                        {
                            "scheme": "CPV",
                            "id": "79000000",
                            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        },
        {
            "id": "2",
            "status": "active",
            "date": "2025-11-24T00:00:00Z",
            "value": {
                "amountGross": 63540,
                "amount": 52950,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-FTS-169345",
                    "name": "Pye Tait Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "38000000",
                            "description": "Laboratory, optical and precision equipments (excl. glasses)"
                        },
                        {
                            "scheme": "CPV",
                            "id": "79000000",
                            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-02-18T00:00:00Z",
                "endDate": "2026-10-18T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "014916-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/014916-2026",
                    "datePublished": "2026-02-18T15:51:34Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-02-18T23:59:59Z",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2025-11-25T00:00:00Z",
                "endDate": "2026-10-18T23:59:59+01:00"
            },
            "value": {
                "amountGross": 63540,
                "amount": 52950,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-11-25T00:00:00Z",
            "documents": [
                {
                    "id": "083269-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/083269-2025",
                    "datePublished": "2025-12-16T11:39:05Z",
                    "format": "text/html"
                }
            ]
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 8,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 8,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 8,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    }
}