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User Perception Survey

NPL Management Limited

This public procurement record has 3 releases in its history.

Award

18 Feb 2026 at 15:51

UK6 - Contract Award Notice
Award

16 Dec 2025 at 11:39

UK7 - Contract Details Notice
Tender

18 Sep 2025 at 13:28

UK4 - Tender Notice
Summary of the contracting process

The procurement process for the "User Perception Survey" was conducted by NPL Management Limited, a public undertaking based in Teddington, United Kingdom. The industry category covered includes business services such as law, marketing, consulting, and recruitment, with laboratory and optical equipment as additional classifications. The procurement lifecycle has been completed, with the contract awarded to Pye Tait Ltd on 18th February 2026. Proceedings began with an open competition procedure below the threshold, and the contract period extends from 18th February 2026 to 18th October 2026. Key tasks involve collecting user feedback through a pilot and main survey, aimed at enhancing customer engagement and satisfaction metrics for internal evaluations. Business entities interested in similar future opportunities will find this process relevant, particularly those capable of providing digital survey solutions with GDPR compliance.

This tender provides growth prospects for firms specialising in customer feedback solutions, data analysis, and project management, especially those with expertise in digital survey delivery. Businesses focused on consulting, marketing, and research can effectively compete for such contracts due to the range of services involved, such as developing pilot questionnaires, data analysis, and reporting insights to NPL. The open competition and emphasis on quality over cost present opportunities for SMEs and larger enterprises alike, with a total of eight bids received indicating strong interest in this sector. Engagement from diverse businesses could lead to further tenders based on the successful execution of this project, paving the way for annual survey initiatives by NPL Management Limited.

How relevant is this notice?

Notice Information

Notice Title

User Perception Survey

Notice Description

The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059d28
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014916-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

38 - Laboratory, optical and precision equipments (excl. glasses)

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

38000000 - Laboratory, optical and precision equipments (excl. glasses)

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£65,000 Under £100K
Lots Value
£65,000 Under £100K
Awards Value
£52,950 Under £100K
Contracts Value
£52,950 Under £100K

Notice Dates

Publication Date
18 Feb 20266 months ago
Submission Deadline
3 Oct 2025Expired
Future Notice Date
Not specified
Award Date
24 Nov 20259 months ago
Contract Period
25 Nov 2025 - 18 Oct 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NPL Management Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TEDDINGTON
Postcode
TW11 0LW
Postcode Area
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Teddington
Westminster Constituency
Twickenham

Supplier Information

Number of Suppliers
1
Supplier Name

Pye Tait Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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