Notice Information
Notice Title
W202845 - RFI for benchmarking
Notice Description
The NHS Business Services Authority (NHSBSA) is an Arm's Length Body (ALB) of the Department of Health and Social Care (DHSC). We deliver a wide range of national services for the NHS, contractors, patients and the public. NHSBSA currently undertakes benchmarking in selected areas of its business, both internally and with external support, alongside informal peer networks. This RFI is intended to explore how additional external benchmarking services could complement and broaden that activity across all NHSBSA services. NHSBSA is interested exploring alternative options for benchmarking across its diverse services. As a business services provider, our activities are potentially often comparable to private sector organisations (e.g. insurance companies, shared services providers) as well as other NHS Arm's Length Bodies. This RFI will help us understand how external suppliers can support benchmarking that is credible, repeatable, and insightful, with clear value for money. Scope of services We are particularly interested in benchmarking services that can support: * Operational efficiency - cost per transaction, turnaround times, digital adoption * Contact centre operations * Customer experience - across digital and offline channels * Digital and technology delivery * Back-office services cost/size including Finance, Commercial and HR * Maturity assessments and performance dashboards - providing structured frameworks and visibility of progress NHSBSA is open to comparators from both public and private sectors where relevant. NHSBSA are carrying out this pre-tender market engagement exercise to understand more about the market capabilities for benchmarking our services and at this stage we are seeking high-level input to enable us to assess our options which may potentially inform any future procurement strategy ensuring compliance with The Procurement Act 2023 in respect of benchmarking services. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C387227). Suppliers can register from 25th September 2025 and the RFI documents will be made available on 25th September 2025. Registration for the event will close on 30th October 2025 12:00 BST. As part of our pre-tender market engagement process for the provision of External Benchmarking Services, Registered suppliers are invited to attend a Supplier Briefing Session which will consist of a presentation via Microsoft Teams which will be held on 20th October 2025 09:30-10:30. Suppliers may also request an optional 1-2-1 session on 20th & 22nd October 2025. Written RFI responses are requested by no later than Friday 31st October 2025 12:00 BST. The NHS Business Services Authority (NHSBSA) invites all interested economic operators to participate in an RFI and a Supplier Webinar, followed by a number of 121 sessions in addition to a number of questions. Suppliers can answer and submit following the presentation. Following this pre-tender market engagement should a procurement follow, then depending upon the chosen route to market and value (existing framework or covered procurement) it will be governed by either the Public Contract Regulations 2015 or the Procurement Act 2023. Any subsequent invitation to tender and notices will be aligned to the relevant regulation/act. As this RFI is exploring the market capability and associated costs which are unknown at present this is reflected in the Total Contract Value set out in this notice. Once the RFI process has concluded we hope to have a greater understanding of any potential contract value.
Planning Information
The full scope of the engagement is set out within the Scope of this Notice.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05a14d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/059351-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
66 - Financial and insurance services
72 - IT services: consulting, software development, Internet and support
73 - Research and development services and related consultancy services
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
66170000 - Financial consultancy, financial transaction processing and clearing-house services
66171000 - Financial consultancy services
66519310 - Insurance consultancy services
66523000 - Pension fund consultancy services
72221000 - Business analysis consultancy services
73000000 - Research and development services and related consultancy services
73210000 - Research consultancy services
73220000 - Development consultancy services
75112000 - Administrative services for business operations
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79400000 - Business and management consultancy and related services
79410000 - Business and management consultancy services
79411100 - Business development consultancy services
79412000 - Financial management consultancy services
79419000 - Evaluation consultancy services
79900000 - Miscellaneous business and business-related services
79996000 - Business organisation services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Sep 20255 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Apr 20262 months to go
- Award Date
- Not specified
- Contract Period
- 1 Apr 2026 - 1 Apr 2027 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS BUSINESS SERVICES AUTHORITY
- Contact Name
- Not specified
- Contact Email
- commercialservicesteam@nhsbsa.nhs.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASTLE UPON TYNE
- Postcode
- NE15 8NY
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- Not specified
-
- Local Authority
- Newcastle upon Tyne
- Electoral Ward
- Lemington
- Westminster Constituency
- Newcastle upon Tyne Central and West
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/059351-2025
24th September 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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