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Ticketing and Membership Systems Services 2025

British Film Institute

This public procurement record has 2 releases in its history.

Award

20 Jul 2026 at 12:26

UK6 - Contract Award Notice
Tender

06 Oct 2025 at 15:41

UK4 - Tender Notice
Summary of the contracting process

The British Film Institute procured a business-critical ticketing and membership platform, including implementation, integration with other systems, software maintenance and support for its ‘What’s On’ digital services. The system is intended to provide an intuitive, efficient and accessible experience for cinema and venue users, while remaining robust and scalable during peak sales periods. The requirement includes ticket issuing, ticket validation and ticket-printing capabilities alongside information technology services. It must integrate with the BFI’s wider digital ecosystem, content management system and ongoing digital programme. The services are delivered across the United Kingdom. This is a technology and digital-services requirement for suppliers providing ticketing platforms, membership systems, integrations and associated operational support to a major film and cultural organisation.

The procurement is complete and Spektrix Limited was selected as supplier on 20 July 2026. The award value is £672,000 excluding VAT (£806,400 including VAT). The original estimated procurement value was £1.2 million excluding VAT (£1.44 million including VAT). It used an above-threshold open procedure with a competitive flexible process: PSQ, invitation to tender, presentation, product demonstration and award. Evaluation was based on the most economically advantageous tender, weighted 70% quality and 30% price. Eight bids reached the final stage, including five from SMEs. The standstill period ends on 29 July 2026. The awarded contract is scheduled to run from 17 August 2026 to 16 August 2029, with an option, subject to agreement, to extend by up to seven years, to 16 August 2036.

This award demonstrates established demand from the British Film Institute for an integrated ticketing and membership platform supporting public-facing cinema and venue services. Competitors seeking a future opportunity of this type would need a proven platform covering ticket sales, ticket issuing and validation, membership administration, printing, software maintenance and wider IT integration. Credible suppliers would need to show that their system can connect reliably with digital services and content-management environments, provide an intuitive and accessible user experience, and remain resilient during peak sales. The evaluation outcome also indicates that quality was more important than price. Eight final-stage bids, including five from SMEs, show that the market includes smaller suppliers, but strong product capability, implementation expertise and scalable operational support would be important.

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Notice Information

Notice Title

Ticketing and Membership Systems Services 2025

Notice Description

This procurement is for the implementation of a ticketing & membership platform and integration with other in-scope systems. This platform is one of BFI's business critical systems and is used to support a number of different 'What's On' digital services. It is essential that we test the market and ensure that after 15 years, we select a platform fit for 2026 and beyond. The new platform needs to meet user needs who expect an intuitive, efficient, optimised and accessible experience and in line with other seamless experiences they have with other cinemas or venues. It needs to be robust and scalable during peak sales periods (something that has been an issue in the past). The new system will integrate with other services within the wider ecosystem and support the ongoing digital programme experience and content management system workstreams The Contract shall be awarded for 3 years with an option to extend for up to 7 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a8ee
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068191-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

42 - Industrial machinery

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

30123100 - Ticket-validation machines

30144200 - Ticket-issuing machines

42991230 - Ticket printers

50316000 - Maintenance and repair of ticket-issuing machinery

72222300 - Information technology services

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
£1,200,000 £1M-£10M
Awards Value
£672,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
23 Oct 2025Expired
Future Notice Date
Not specified
Award Date
20 Jul 20261 months ago
Contract Period
17 Aug 2026 - 16 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
British Film Institute
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1T 1LN
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLI London
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

Spektrix Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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