Notice Information
Notice Title
Video and Contact Centre Audio Managed Service
Notice Description
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05a989
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/074617-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
79342300 - Customer services
Notice Value(s)
- Tender Value
- £40,000 Under £100K
- Lots Value
- £40,000 Under £100K
- Awards Value
- £40,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Nov 20253 months ago
- Submission Deadline
- 3 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 4 Nov 20253 months ago
- Contract Period
- 1 Dec 2025 - 30 Nov 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CAMBRIDGE CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CAMBRIDGE
- Postcode
- CB2 1BY
- Post Town
- Cambridge
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH4 Cambridgeshire and Peterborough
- Small Region (ITL 3)
- TLH42 Cambridgeshire CC
- Delivery Location
- TLH12 Cambridgeshire CC
-
- Local Authority
- Cambridge
- Electoral Ward
- Market
- Westminster Constituency
- Cambridge
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/074617-2025
18th November 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/062868-2025
7th October 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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