Award

Software as a service solution for capturing data on customer interactions

THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON

This public procurement record has 1 release in its history.

Award

07 Oct 2025 at 15:36

UK7 - Contract Details Notice
Summary of the contracting process

The Mayor and Commonalty and Citizens of the City of London have recently awarded a contract for a software as a service (SaaS) solution focused on capturing data on customer interactions, including ticket purchases. This procurement, classified under services, falls within the limited competition category and is deemed "below threshold." The contract was signed with Open Loyalty, a supplier based in Poland, and is valued at GBP 46,585.20, covering the period from 1 August 2025 to 31 July 2026. The industry categories pertinent to this contract include sales and marketing software, as well as customer relation management software development services. The contract award process has been completed as of 7 October 2025.

This tender presents notable growth opportunities for businesses specialising in SaaS, particularly those providing solutions in sales, marketing, and customer relationship management software. Small and medium enterprises (SMEs) within the tech industry, especially those already capable of handling government contracts, would find this award conducive to business expansion. Companies with innovative solutions that enhance data capturing and customer interaction management are well-suited to pursue similar opportunities in future procurements by government authorities in the UK, including the City of London.

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Notice Information

Notice Title

Software as a service solution for capturing data on customer interactions

Notice Description

A software as a service solution for capturing data on customer interactions such as ticket purchases.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a9e8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063021-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48481000 - Sales or marketing software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£46,585 Under £100K

Notice Dates

Publication Date
7 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20256 months ago
Contract Period
31 Jul 2025 - 31 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CITY OF LONDON
Postcode
EC2P 2EJ
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

OPEN LOYALTY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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