Award

NHS South West London ICB- The Provision of Digital Corporate Platform Licences

NHS SOUTH WEST LONDON INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

24 Oct 2025 at 14:48

Summary of the contracting process

The NHS South West London Integrated Care Board (ICB) has recently completed a procurement process for the provision of digital corporate platform licences. This initiative, titled "The Provision of Digital Corporate Platform Licences," aimed to establish a 'single digital front door' for their staff, facilitating access to information and automating organisational processes. Located in London, the NHS South West London ICB falls under the public authority in central government, with the procurement focusing on the IT services category, including industry-specific software and database systems. The procurement method employed was limited competition, carried out below the typical threshold. The contract awarded to ServiceNow UK Ltd is set to run from 30th September 2025 to 29th September 2026, with an approximate gross value of £50,990.40.

This procurement provides substantial opportunities for growth in businesses specialising in IT services, software development, and digital solutions, specifically those that can offer advanced digital platforms to improve organisational efficiency. Companies possessing expertise in developing and managing digital corporate platforms with AI integration and content management systems, similar to ServiceNow UK Ltd, are particularly well-suited to compete in this sector. This project underscores the importance of technological innovation in public sector operations, offering a promising avenue for IT service providers aiming to expand their footprint within the healthcare system.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

NHS South West London ICB- The Provision of Digital Corporate Platform Licences

Notice Description

NHS South West London Integrated Care Board wished to procure an annual enterprise licence for a Digital Corporate Platform/solution to create a 'single digital front door' allowing staff to access information, launch processes, progress and automate queries, and interact with organisational services. The platform/solution must have out of the box capability for approvals workflows which can be adapted for any approvals scenario, AI to find/curate answers from local policies stored in SharePoint and content management capabilities sufficient to replace the current SWL ICB Intranet.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d39a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068295-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48100000 - Industry specific software package

48610000 - Database systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£42,492 Under £100K

Notice Dates

Publication Date
24 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Sep 20254 months ago
Contract Period
29 Sep 2025 - 29 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
Contact Name
Not specified
Contact Email
diane.kelly@swlondon.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW19 1RH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
Not specified

Local Authority
Merton
Electoral Ward
Wimbledon Town & Dundonald
Westminster Constituency
Wimbledon

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICENOW

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05d39a-2025-10-24T15:48:29+01:00",
    "date": "2025-10-24T15:48:29+01:00",
    "ocid": "ocds-h6vhtk-05d39a",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-NHS-QWE",
            "name": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD",
            "identifier": {
                "scheme": "GB-NHS",
                "id": "QWE"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PVVY-4762-MPRZ"
                }
            ],
            "address": {
                "streetAddress": "120 The Broadway",
                "locality": "London",
                "postalCode": "SW19 1RH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI63"
            },
            "contactPoint": {
                "email": "diane.kelly@swlondon.nhs.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-06299383",
            "name": "ServiceNow UK Ltd",
            "identifier": {
                "scheme": "GB-COH",
                "id": "06299383"
            },
            "address": {
                "streetAddress": "Strata Building, 1 Bridge Street",
                "locality": "Stains",
                "postalCode": "TW18 4TW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ25"
            },
            "contactPoint": {
                "email": "olivia.charles@servicenow.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-NHS-QWE",
        "name": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD"
    },
    "tender": {
        "id": "ocds-h6vhtk-05d39a",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "NHS South West London ICB- The Provision of Digital Corporate Platform Licences",
        "description": "NHS South West London Integrated Care Board wished to procure an annual enterprise licence for a Digital Corporate Platform/solution to create a 'single digital front door' allowing staff to access information, launch processes, progress and automate queries, and interact with organisational services. The platform/solution must have out of the box capability for approvals workflows which can be adapted for any approvals scenario, AI to find/curate answers from local policies stored in SharePoint and content management capabilities sufficient to replace the current SWL ICB Intranet.",
        "status": "complete",
        "procurementMethod": "limited",
        "procurementMethodDetails": "Below threshold - limited competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-COH-06299383",
                    "name": "ServiceNow UK Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48100000",
                            "description": "Industry specific software package"
                        },
                        {
                            "scheme": "CPV",
                            "id": "48610000",
                            "description": "Database systems"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2025-09-30T00:00:00+01:00",
                "endDate": "2026-09-29T23:59:59+01:00"
            },
            "value": {
                "amountGross": 50990.4,
                "amount": 42492,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-09-30T00:00:00+01:00",
            "documents": [
                {
                    "id": "068295-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/068295-2025",
                    "datePublished": "2025-10-24T15:48:29+01:00",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}