Award

Provision of Ticket Issuing Systems

TRANSPORT UK EAST MIDLANDS LIMITED

This public procurement record has 2 releases in its history.

Award

24 Nov 2025 at 10:59

Award

30 Oct 2025 at 15:42

Summary of the contracting process

Transport UK East Midlands Limited has completed a direct award contract for the provision of Ticket Issuing Systems (TIS) to Worldline IT Services UK Limited. This tender is in response to the incumbent's sudden withdrawal from the UK rail ticketing market, necessitating an urgent solution to maintain uninterrupted ticket retailing and revenue protection. The procurement, classified under the services category, was awarded on 24 November 2025, with a contract period starting the same day and lasting until 17 November 2029, with the possibility of a 36-month extension. The systems will be supplied and maintained across various regions in the United Kingdom, including installations in ticket offices and mobile operations.

This tender presents business opportunities, particularly for companies engaged in transport solutions and service provision, like software installation, maintenance, and technical training. Large-scale enterprises with capabilities in ticket-issuing machinery and maintenance services are particularly well-suited to engage with such opportunities. The contract, valued at £7,576,432 net (£9,091,718.40 gross), underscores the significant potential for revenue and partnership growth through substantial collaboration and innovation in the transport technology sector.

How relevant is this notice?

Notice Information

Notice Title

Provision of Ticket Issuing Systems

Notice Description

Transport UK East Midlands Limited to Direct Award to Worldline for the provision of Ticket Issuing Systems (TIS) for ticket offices and onboard (mobile) operations, including associated software, installation, training, and maintenance.

Procurement Information

The incumbent has announced withdrawal from the UK rail ticketing market. This unforeseeable event, not attributable to Transport UK East Midlands Limited, left insufficient time to run and implement a competitive procedure before support ends. To avoid interruption to ticket retailing and revenue protection, Transport UK East Midlands Limited will make a direct award to Worldline for the supply, installation and support of Ticket Office and Mobile (onboard) Ticket Issuing Systems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d754
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076359-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

34 - Transport equipment and auxiliary products to transportation

42 - Industrial machinery

50 - Repair and maintenance services


CPV Codes

30144200 - Ticket-issuing machines

34980000 - Transport tickets

42991230 - Ticket printers

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£7,576,432 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Nov 20251 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Sep 20252 months ago
Contract Period
24 Nov 2025 - 17 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT UK EAST MIDLANDS LIMITED
Contact Name
Not specified
Contact Email
procurement@eastmidlandsrailway.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

WORLDLINE IT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05d754-2025-11-24T10:59:50Z",
    "date": "2025-11-24T10:59:50Z",
    "ocid": "ocds-h6vhtk-05d754",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-09860485",
            "name": "TRANSPORT UK EAST MIDLANDS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "09860485"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PYJP-8287-BJGL"
                }
            ],
            "address": {
                "streetAddress": "2nd Floor St Andrew's House",
                "locality": "London",
                "postalCode": "EC4A 3AG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "email": "Procurement@eastmidlandsrailway.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "privateUtility",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-08514184",
            "name": "WORLDLINE IT SERVICES UK LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "08514184"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PZDC-4647-GCGJ"
                }
            ],
            "address": {
                "streetAddress": "Beeston Business Park, 1 Technology Drive",
                "locality": "Nottingham",
                "postalCode": "NG9 1LA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF16"
            },
            "contactPoint": {
                "email": "WLopportunities@worldline.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://worldline.com/en-gb/home",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-09860485",
        "name": "TRANSPORT UK EAST MIDLANDS LIMITED"
    },
    "tender": {
        "id": "ocds-h6vhtk-05d754",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of Ticket Issuing Systems",
        "description": "Transport UK East Midlands Limited to Direct Award to Worldline for the provision of Ticket Issuing Systems (TIS) for ticket offices and onboard (mobile) operations, including associated software, installation, training, and maintenance.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "The incumbent has announced withdrawal from the UK rail ticketing market. This unforeseeable event, not attributable to Transport UK East Midlands Limited, left insufficient time to run and implement a competitive procedure before support ends. To avoid interruption to ticket retailing and revenue protection, Transport UK East Midlands Limited will make a direct award to Worldline for the supply, installation and support of Ticket Office and Mobile (onboard) Ticket Issuing Systems.",
        "specialRegime": [
            "utilities"
        ],
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "urgency"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "value": {
                "amountGross": 9091718.4,
                "amount": 7576432,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-08514184",
                    "name": "WORLDLINE IT SERVICES UK LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "30144200",
                            "description": "Ticket-issuing machines"
                        },
                        {
                            "scheme": "CPV",
                            "id": "34980000",
                            "description": "Transport tickets"
                        },
                        {
                            "scheme": "CPV",
                            "id": "42991230",
                            "description": "Ticket printers"
                        },
                        {
                            "scheme": "CPV",
                            "id": "50316000",
                            "description": "Maintenance and repair of ticket-issuing machinery"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKE",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKG",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKH",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKE",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKG",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKH",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-11-24T00:00:00Z",
                "endDate": "2029-11-17T23:59:59Z",
                "maxExtentDate": "2032-11-16T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Optional 36 months extension"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "069827-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/069827-2025",
                    "datePublished": "2025-10-30T15:42:16Z",
                    "format": "text/html"
                },
                {
                    "id": "076359-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/076359-2025",
                    "datePublished": "2025-11-24T10:59:50Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-11-24T23:59:59Z",
                    "status": "scheduled"
                }
            ],
            "date": "2025-09-26T00:00:00+01:00"
        }
    ],
    "language": "en"
}