Award

Provision of Ticket Issuing Systems

TRANSPORT UK EAST MIDLANDS LIMITED

This public procurement record has 1 release in its history.

Award

30 Oct 2025 at 15:42

Summary of the contracting process

Transport UK East Midlands Limited has completed its procurement process for the provision of Ticket Issuing Systems (TIS), awarding a contract to WORLDLINE IT SERVICES UK LIMITED. The process, categorised under the 'services' industry, was concluded as a direct award due to urgent circumstances. The contract pertains to the installation, software, training, and maintenance of ticketing systems for ticket offices and onboard operations across various regions in the United Kingdom, including London and Nottingham. The procurement was driven by the necessity to maintain ticket retailing continuity following the incumbent's withdrawal from the UK market. The contract, initiated on 1st November 2025, has a potential duration until 31st October 2029, with an initial term of 48 months and an optional 36-month extension.

This tender presents significant business growth opportunities, particularly for companies skilled in IT services, software installation, and equipment maintenance. Large-scale enterprises capable of meeting the technical and logistical demands of such ticketing systems and ensuring seamless operation under the utilities special regime would find this contract beneficial. Businesses experienced in managing urgent procurement needs and delivering robust, scalable ticket issuing solutions could capitalise on this opportunity. Success in such contracts not only enhances a company’s portfolio but also establishes credibility within the public transport sector.

How relevant is this notice?

Notice Information

Notice Title

Provision of Ticket Issuing Systems

Notice Description

Transport UK East Midlands Limited intends to Direct Award to Worldline for the provision of Ticket Issuing Systems (TIS) for ticket offices and onboard (mobile) operations, including associated software, installation, training, and maintenance. This UK5 Notice supersedes ocds-h6vhtk-05a4ec, published 30 September 2025 at 13:58, due to a system error resulting in an incorrect contact email address. No impact on the award decision, terms, or timelines

Procurement Information

The incumbent has announced withdrawal from the UK rail ticketing market. This unforeseeable event, not attributable to Transport UK East Midlands Limited, leaves insufficient time to run and implement a competitive procedure before support ends. To avoid interruption to ticket retailing and revenue protection, Transport UK East Midlands Limited will make a direct award to Worldline for the supply, installation and support of Ticket Office and Mobile (onboard) Ticket Issuing Systems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d754
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069827-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

34 - Transport equipment and auxiliary products to transportation

42 - Industrial machinery

50 - Repair and maintenance services


CPV Codes

30144200 - Ticket-issuing machines

34980000 - Transport tickets

42991230 - Ticket printers

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£7,494,848 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20251 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Oct 20251 weeks ago
Contract Period
1 Nov 2025 - 31 Oct 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT UK EAST MIDLANDS LIMITED
Contact Name
Not specified
Contact Email
procurement@eastmidlandsrailway.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

WORLDLINE IT SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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