Award

Salesforce CRM licences

LONDON SOUTH BANK UNIVERSITY

This public procurement record has 2 releases in its history.

Award

31 Oct 2025 at 17:56

Award

31 Oct 2025 at 17:44

Summary of the contracting process

The public procurement process led by London South Bank University concerns the acquisition of Salesforce CRM licences, targeting the software services industry. This direct procurement, identified by ID 070265-2025, involves the awarding of contracts for Salesforce SaaS licences and support over a 3-year period, including CRM Core and Marketing Cloud licences. The procurement process, classified under the services category, has reached the award stage with total awards valued at £2,451,962.48 for core licences and £348,108.62 for marketing cloud licences. The contract is scheduled to commence on 12th November 2025 and will conclude on 2nd October 2028, with an option for additional licences. The delivery services are expected across multiple UK regions, ensuring extensive operational impact. This procurement process, governed by the UKPGA legal framework, commenced with a direct award due to Salesforce's entrenched position within the university's infrastructure.

This procurement offers significant growth opportunities, particularly for businesses operating within the software services and support sector. Companies experienced in providing CRM solutions and software support services would find this agreement particularly suited to their expertise. The decision to implement a direct award process stems from the competitive advantage and cost savings identified by eliminating intermediaries who typically impose additional fees. Businesses that can offer compatible software, integration, or supplementary services stand to benefit from the continued expansion of Salesforce technologies within the education sector. By aligning with or opposing the needs of London South Bank University, companies can strategically position themselves for future contracts and collaborations.

How relevant is this notice?

Notice Information

Notice Title

Salesforce CRM licences

Notice Description

3 Years Salesforce SaaS licences and support: CRM Core licences PS2,451,962.48 excl VAT Marketing Cloud licences PS348,108.62 excl VAT

Procurement Information

Salesforce is an embedded system in the university and the cost to change this would be prohibitive. Salesforce licences are only available via Salesforce, or a software re-seller who add a margin. There is an absence of competition. By direct awarding the contract to Salesforce the Contracting Authority will save the additional cost of the software re-seller fees.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d87d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070265-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48445000 - Customer Relation Management software package

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,800,070 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20251 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20252 months ago
Contract Period
12 Nov 2025 - 2 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON SOUTH BANK UNIVERSITY
Contact Name
Not specified
Contact Email
procurement@lsbu.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 0AA
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified

Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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