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UK Power Networks Customer Vulnerability Enduring Partnerships

UK POWER NETWORKS (OPERATIONS) LIMITED

This public procurement record has 2 releases in its history.

Award

09 Mar 2026 at 13:42

UK6 - Contract Award Notice
Tender

12 Nov 2025 at 11:54

UK4 - Tender Notice
Summary of the contracting process

The procurement process for the "UK Power Networks Customer Vulnerability Enduring Partnerships" has been concluded, with UK Power Networks (Operations) Limited serving as the buyer. This initiative falls under the services industry category, specifically targeting community and customer-care services. Located in London, the procurement sought partners to support vulnerable customers as part of UK Power Networks' RIIO-ED2 commitments. The process utilised a competitive flexible procedure under an open method, with a total estimated contract value excluding VAT of £4,963,785. Key dates include the award date on 3 March 2026, with the contract period commencing on 1 April 2026 and potentially extending until 31 March 2030. The procurement stage is complete, and the award notice was published on 9 March 2026.

This tender presents significant opportunities for businesses specialising in customer service and community support services. Companies that provide non-in-depth and in-depth advice to individuals at risk of fuel poverty, as well as those offering broader, enduring support services, are particularly well-positioned to benefit. The procurement process favoured suppliers such as Community Energy Pathways Ltd and Hope 4 U Limited, both classified as SMEs, emphasising the suitability of smaller enterprises to participate in such initiatives. The project encourages collaboration with UK Power Networks' Customer Vulnerability team to provide targeted assistance, creating growth opportunities through partnerships and enhancing organisational profiles in delivering social value. The engagement in this tender can help businesses meet the high customer satisfaction benchmarks set by UK Power Networks, driving service excellence and reputation in the industry.

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Notice Information

Notice Title

UK Power Networks Customer Vulnerability Enduring Partnerships

Notice Description

As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of PS10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%. UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include: * Non-in-depth advice * In-depth advice to customers who may be in or at risk of being in fuel poverty * Wider and more enduring support Total Value (estimated) excluding VAT: PS4,963,785

Lot Information

Lot 1

Renewal: Extension options for up to 2 further years to take us into the next regulatory period. Can be taken in one go, one year at a time, or not at all.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05df6b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020902-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

79342300 - Customer services

79342320 - Customer-care services

85322000 - Community action programme

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£3,397,000 £1M-£10M
Lots Value
£3,397,000 £1M-£10M
Awards Value
£5,956,542 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Mar 20265 months ago
Submission Deadline
12 Dec 2025Expired
Future Notice Date
Not specified
Award Date
3 Mar 20265 months ago
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
2027-09-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK POWER NETWORKS (OPERATIONS) LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 6NP
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
2
Supplier Names

COMMUNITY ENERGY PATHWAYS LTD

HOPE 4 U LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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