Notice Information
Notice Title
SMAX Premium Service Desk
Notice Description
Renewal of existing service desk platform - licence, maintenance and hosting
Procurement Information
Proprietary software
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05e773
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/076494-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK5 - Transparency Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72268000 - Software supply services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £294,285 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Nov 20253 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 24 Nov 20253 months ago
- Contract Period
- 29 Dec 2025 - 28 Dec 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROYAL CORNWALL HOSPITALS NHS TRUST
- Contact Name
- Not specified
- Contact Email
- michael.roach1@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- TRURO
- Postcode
- TR1 3LJ
- Post Town
- Truro
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK3 Cornwall and Isles of Scilly
- Small Region (ITL 3)
- TLK30 Cornwall and Isles of Scilly
- Delivery Location
- Not specified
-
- Local Authority
- Cornwall
- Electoral Ward
- Gloweth, Malabar & Shortlanesend
- Westminster Constituency
- Truro and Falmouth
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/076494-2025
24th November 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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