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Taxi Booking Management Service (Taxi Aggregator)

Transport for Wales Rail Limited (Utility Buyer)

This public procurement record has 4 releases in its history.

Award

19 Jun 2026 at 16:23

UK6 - Contract Award Notice
Tender

01 Apr 2026 at 17:08

UK4 - Tender Notice
Planning

19 Feb 2026 at 13:18

UK2 - Preliminary Market Engagement Notice
Planning

05 Dec 2025 at 14:22

UK1 - Pipeline Notice
Summary of the contracting process

Transport for Wales Rail Limited (TfWRL), a sub-central government public authority, is in the award stage of its procurement process for a Taxi Booking Management Service (Taxi Aggregator). The contract, valued at £17,400,000 (excluding VAT), was awarded to CMAC Group UK Ltd. The procurement involved an open competitive flexible procedure and aims to establish a comprehensive platform for booking, managing, and monitoring taxi services across the UK, with regions including the UKL, UKK, UKG, and UKD. The award was announced on 19th June 2026, with the contract set to commence on 1st November 2026 and extend up to 31st October 2031, including renewal options at TfWRL's discretion.

This tender presents significant opportunities for growth, especially for large enterprises experienced in delivering comprehensive transport solutions and IT platforms. Businesses with robust networks and 24/7 operational capabilities that can meet cross-border requirements and provide diverse vehicle types, including WAV taxis, would find this contract aligns well with their service offerings. Moreover, building high-quality service platforms with real-time tracking and complaint management could position companies competitively in the public transport services industry.

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Notice Information

Notice Title

Taxi Booking Management Service (Taxi Aggregator)

Notice Description

Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL's operational and quality standards. The successful Supplier will be responsible for delivering: - An easy to use online booking portal/app with real time tracking and reporting capabilities. - A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements. - A24/7/365 call centre. - Access to a range of vehicle types, including (but not limited to) WAV taxis. - A robust complaints handling process to fully investigate and resolve issues raised. - A dedicated account manager as the primary point of contact for TfWRL.

Lot Information

Lot 1

Renewal: 2+1+1+1 - with extension options at TfWRL's discretion

Planning Information

TfW are inviting suppliers to respond to a short questionnaire to gauge what interest is in the market for these services. The responses will be analysed carefully and which form the basis of our procurement strategy and any future tender. Please respond using the link in the following Microsoft form by pasting into your browser https://forms.office.com/e/GPBDUDGwFL

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05efe0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/058244-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

60 - Transport services (excl. Waste transport)

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

60112000 - Public road transport services

60120000 - Taxi services

60130000 - Special-purpose road passenger-transport services

72416000 - Application service providers

Notice Value(s)

Tender Value
£17,400,000 £10M-£100M
Lots Value
£17,400,000 £10M-£100M
Awards Value
£17,400,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jun 20263 months ago
Submission Deadline
27 Apr 2026Expired
Future Notice Date
23 Mar 2026Expired
Award Date
17 Jun 20263 months ago
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for Wales Rail Limited (Utility Buyer)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLD North West (England), TLG West Midlands (England), TLK South West (England), TLL Wales
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

CMAC GROUP UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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