This public procurement record has 4 releases in its history.

Award

22 Jul 2026 at 13:40

TenderUpdate

11 Mar 2026 at 10:29

Tender

26 Feb 2026 at 14:15

Planning

17 Dec 2025 at 11:50

Summary of the contracting process

The Queen Victoria Hospital NHS Foundation Trust has concluded an open procurement process for the "Friends & Family Test" service, which focuses on survey analysis in the healthcare sector. Located in East Grinstead, the Trust engaged in a below-threshold open competition, finalising the award to IQVIA Ltd on 15 July 2026, with a contract period from 1 September 2026 to 31 August 2029. The procurement was handled through the Atamis portal, under legal basis UKPGA 2023/54, with a key milestone set for signature by 30 July 2026.

This tender opens vital opportunities for businesses, especially those providing software-related services, capable of delivering complex survey analysis and feedback solutions in healthcare. SMEs contributed significantly to the bidding process, underlining the competitiveness and suitability for smaller firms to engage. Companies able to offer innovative and responsive service insights in patient care are well-positioned to benefit, while large-scale enterprises like IQVIA demonstrate the wider industry's readiness to participate in such central government-related contracts.

How relevant is this notice?

Notice Title

Friends & Family Test

Notice Description

Contract Award for Friends & Family Test

Planning Information

Market Engagement

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f7ac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069236-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72260000 - Software-related services

79311300 - Survey analysis services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
£90,000 Under £100K
Awards Value
£72,150 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 weeks ago
Submission Deadline
24 Mar 2026Expired
Future Notice Date
28 Jan 2026Expired
Award Date
14 Jul 20263 weeks ago
Contract Period
31 Aug 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EAST GRINSTEAD
Postcode
RH19 3DZ
Post Town
Redhill
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ28 West Sussex (North East)
Delivery Location
Not specified

Local Authority
Mid Sussex
Electoral Ward
East Grinstead Ashplats
Westminster Constituency
East Grinstead and Uckfield

Supplier Information

Number of Suppliers
1
Supplier Name

IQVIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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