Planning

Market Engagement - Provision of Friends and Family Test

QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

17 Dec 2025 at 11:50

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Queen Victoria Hospital NHS Foundation Trust, located in East Grinstead, is currently in the planning stage for a procurement process to engage potential suppliers for the provision of a Friends and Family Test service. This service will involve a web-based software solution for designing, administering, and analysing survey questionnaires. Interested organisations are invited to express their interest by 20th January 2026 through email, as part of the preliminary market engagement aimed at testing feasibility and gathering insights. This process falls under the industry category of survey analysis and software services, with a contract period slated from 1st May 2026 to 30th April 2029. The planned value of the contract is approximately £90,000 GBP, and more details can be found in the market engagement notice published on 17th December 2025.

This tender opportunity presents strong growth potential for companies specialising in software development, survey administration, and data analysis. Small and medium-sized enterprises (SMEs) with expertise in software package and information systems or SMS services will find this tender particularly appealing. Participating in the preliminary engagement allows businesses to shape future procurement plans and potentially establish a relationship with a central government authority. Given the nature of the service requirements, businesses focused on providing innovative and scalable survey solutions are well-positioned to compete effectively in this procurement process.

How relevant is this notice?

Notice Information

Notice Title

Market Engagement - Provision of Friends and Family Test

Notice Description

THIS IS A PRELIMINARY MARKET ENGAGEMENT ACTIVITY Queen Victoria NHS Foundation Trust is seeking to understand whether there are any organisations that are interested in providing a Friends and Family Test Service. The successful provider would be expected to provide a web based software solution for the design, compilation, administration, analysis and reporting of the Friends Family Test questionnaire. Organisations are requested to express an interest by sending a short introductory email to qvh.procurement@nhs.net by 5pm on 20th January 2026 Please note: This is a preliminary engagement exercise designed to gather insight and test feasibility before any formal procurement. It will help inform our business case and plans but will not in any way influence the outcome for future tender opportunities. At this stage, no commitment is being made by the Trust to procure any services.

Planning Information

Market Engagement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f7ac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083763-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

64212100 - Short Message Service (SMS) services

79311000 - Survey services

79311300 - Survey analysis services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20251 weeks ago
Submission Deadline
Not specified
Future Notice Date
28 Jan 20261 months to go
Award Date
Not specified
Contract Period
30 Apr 2026 - 30 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST
Contact Name
Linda Evans
Contact Email
qvh.procurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
EAST GRINSTEAD
Postcode
RH19 3DZ
Post Town
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ28 West Sussex (North East)
Delivery Location
Not specified
Local Authority
Mid Sussex
Electoral Ward
East Grinstead Ashplats
Westminster Constituency
East Grinstead and Uckfield

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05f7ac-2025-12-17T11:50:38Z",
    "date": "2025-12-17T11:50:38Z",
    "ocid": "ocds-h6vhtk-05f7ac",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDZB-1536-PVZG",
            "name": "Queen Victoria Hospital NHS Foundation Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDZB-1536-PVZG"
            },
            "address": {
                "streetAddress": "Holtye Road",
                "locality": "East Grinstead",
                "postalCode": "RH19 3DZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ28"
            },
            "contactPoint": {
                "name": "Linda Evans",
                "email": "qvh.procurement@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.qvh.nhs.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDZB-1536-PVZG",
        "name": "Queen Victoria Hospital NHS Foundation Trust"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Market Engagement",
                "dueDate": "2026-01-20T23:59:59Z",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "083763-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/083763-2025",
                "datePublished": "2025-12-17T11:50:38Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "C395081",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Market Engagement - Provision of Friends and Family Test",
        "description": "THIS IS A PRELIMINARY MARKET ENGAGEMENT ACTIVITY Queen Victoria NHS Foundation Trust is seeking to understand whether there are any organisations that are interested in providing a Friends and Family Test Service. The successful provider would be expected to provide a web based software solution for the design, compilation, administration, analysis and reporting of the Friends Family Test questionnaire. Organisations are requested to express an interest by sending a short introductory email to qvh.procurement@nhs.net by 5pm on 20th January 2026 Please note: This is a preliminary engagement exercise designed to gather insight and test feasibility before any formal procurement. It will help inform our business case and plans but will not in any way influence the outcome for future tender opportunities. At this stage, no commitment is being made by the Trust to procure any services.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79311300",
                        "description": "Survey analysis services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64212100",
                        "description": "Short Message Service (SMS) services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79311000",
                        "description": "Survey services"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 108000,
            "amount": 90000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "additionalProcurementCategories": [
            "goods"
        ],
        "aboveThreshold": false,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-05-01T00:00:00+01:00",
                    "endDate": "2029-04-30T23:59:59+01:00"
                },
                "status": "planning"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-01-28T23:59:59Z"
        },
        "status": "planning"
    },
    "language": "en"
}