Tender

Friends & Family Test

QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

TenderUpdate

11 Mar 2026 at 10:29

UK4 - Tender Notice
Tender

26 Feb 2026 at 14:15

UK4 - Tender Notice
Planning

17 Dec 2025 at 11:50

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Queen Victoria Hospital NHS Foundation Trust is currently conducting a public procurement process for the provision of a Friends and Family Test service. The Trust aims to enhance patient and carer experience through a comprehensive feedback system. The contracting authority is located in East Grinstead, United Kingdom. The industry category falls under software-related services, with the tender stage updated on 11th March 2026. Interested parties should note key deadlines: enquiries must be made by 17th March 2026, and tender submissions are due by 24th March 2026. This open competition process is managed entirely electronically via the Atamis portal, ensuring accessible communication at all hours for potential suppliers.

This tender presents significant growth opportunities for businesses specialising in software and survey-related services. Ideal candidates would be equipped to deliver a web-based software solution tailored to the administration, analysis, and reporting of feedback. The contract, valued at £90,000 net, is an attractive prospect for companies with capabilities in IT solutions and social value enhancement. SME suitability suggests smaller firms have the potential to engage, and the successful supplier will be instrumental in aiding the NHS Trust in demonstrating responsiveness to public feedback. The weighted criteria emphasise commercial merits alongside technical, IT, and social value factors, thus welcoming innovative and cost-effective solutions.

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Notice Information

Notice Title

Friends & Family Test

Notice Description

Queen Victoria Hospital NHS Foundation Trust is seeking to appoint a single supplier to provide a Friends and Family Test (FFT) service. The system must provide insight into patient and carer experience, and enable the Trust to demonstrate to the public that it is responsive to feedback The Trust is utilising an electronic tendering tool to manage this competition and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with Trust including response submissions, will be conducted via the Atamis portal at: https://health-family.force.com/s/Welcome It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 098 8201 The helpdesk is open Monday - Friday between 08.00 am - 06.00 pm

Planning Information

Market Engagement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f7ac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021659-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
£90,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20261 months ago
Submission Deadline
24 Mar 2026Expired
Future Notice Date
28 Jan 2026Expired
Award Date
Not specified
Contract Period
27 Jul 2026 - 31 Aug 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EAST GRINSTEAD
Postcode
RH19 3DZ
Post Town
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ28 West Sussex (North East)
Delivery Location
Not specified
Local Authority
Mid Sussex
Electoral Ward
East Grinstead Ashplats
Westminster Constituency
East Grinstead and Uckfield

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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