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Friends & Family Patient Feedback Test

Queen Victoria Hospital NHS Foundation Trust

This public procurement record has 5 releases in its history.

Award

15 Sep 2026 at 15:37

UK7 - Contract Details Notice
Award

22 Jul 2026 at 14:40

UK6 - Contract Award Notice
TenderUpdate

11 Mar 2026 at 10:29

UK4 - Tender Notice
Tender

26 Feb 2026 at 14:15

UK4 - Tender Notice
Planning

17 Dec 2025 at 11:50

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Queen Victoria Hospital NHS Foundation Trust procured software and support for its Friends and Family Patient Feedback Test. The requirement covers the digital service used to collect and manage patient feedback, together with survey analysis services. It is a services contract, with an associated goods classification, and the award item is specifically described as survey analysis. The work is for the Trust and is delivered in connection with its hospital operations in East Grinstead, West Sussex. The requirement is suitable for small and medium-sized enterprises. Suppliers active in patient-feedback platforms, healthcare survey software, feedback collection, data handling, reporting or survey analysis would find the subject matter relevant, particularly where they can combine a software product with ongoing support and analytical services for an NHS provider.

The procurement is complete: it used a below-threshold open competition, with the tender closing on 24 March 2026 after the closing date was extended. Enquiries closed on 17 March 2026. Nine bids were received, including six from SMEs. IQVIA Ltd was awarded the single lot on 15 July 2026. The awarded value is £72,150 excluding VAT (£86,580 including VAT), against an estimated value of £90,000 excluding VAT (£108,000 including VAT). The award contract period runs from 1 September 2026 to 31 August 2029; the contract was signed on 2 September 2026 and runs from that date to 31 August 2029. Evaluation weighted commercial criteria at 60%, IT questions at 20%, supplier information and technical matters at 10%, and social value at 10%.

This award demonstrates a defined NHS requirement for a combined patient-feedback software and support service with survey analysis capability. A credible competitor for a future requirement would need a dependable platform for managing Friends and Family Test feedback, practical implementation and support arrangements, and the ability to analyse survey responses and present useful results to an NHS organisation. Evidence of technical capability, clear supplier information, and a sound commercial model would matter because these formed part of the evaluation. The social value element also means suppliers should be able to explain deliverable social value commitments alongside their technical offer. The participation of six SMEs shows that the requirement can be contested by smaller providers, including specialists that can provide the technology directly or assemble a focused software, support and analysis service.

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Notice Information

Notice Title

Friends & Family Patient Feedback Test

Notice Description

Friends & Family Patient Feedback Test Software and Support

Planning Information

Market Engagement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f7ac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087422-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72260000 - Software-related services

79311300 - Survey analysis services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
£90,000 Under £100K
Awards Value
£72,150 Under £100K
Contracts Value
£72,150 Under £100K

Notice Dates

Publication Date
15 Sep 20263 weeks ago
Submission Deadline
24 Mar 2026Expired
Future Notice Date
28 Jan 2026Expired
Award Date
15 Jul 20262 months ago
Contract Period
2 Sep 2026 - 31 Aug 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Queen Victoria Hospital NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EAST GRINSTEAD
Postcode
RH19 3DZ
Postcode Area
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ28 West Sussex (North East)
Delivery Location
Not specified
Local Authority
Mid Sussex
Electoral Ward
East Grinstead Ashplats
Westminster Constituency
East Grinstead and Uckfield

Supplier Information

Number of Suppliers
1
Supplier Name

IQVIA LTD.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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