Award

Customer Services CRM System

MELTON BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

19 Dec 2025 at 14:48

Award Notice
Summary of the contracting process

Melton Borough Council, a regional authority based in Melton Mowbray, has completed the procurement process for a Customer Services CRM System, as identified by tender ID MBC-1098. This contract falls under the IT services category, specifically for consulting, software development, Internet, and support. The contract was awarded directly through the G Cloud 14 CCS framework, using a limited procurement method that bypasses the need for a prior call for competition. The contract, valued at GBP 257,665, was signed on 22nd July 2025, with IEG4 Limited selected as the supplier. This project is located in the UKF22 region and is fully operational as of its award stage in December 2025.

This procurement offers significant opportunities for IT service providers specialising in customer relationship management and software systems development. Given the engagement under a compliant framework without a competitive tender process, businesses that are preferably smaller or medium-sized enterprises, like IEG4 Limited, are well-suited to providing bespoke and flexible solutions tailored to local authority needs. This type of contract can serve as a stepping stone for other regional or governmental contracts, helping similar businesses expand their public sector portfolio and acquire valuable experience in the IT services sector for public administration.

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Notice Information

Notice Title

Customer Services CRM System

Notice Description

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Lot Information

Lot 1

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Procurement Information

Use of a compliant framework G Cloud 14 CCS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fa8c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084985-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£257,665 £100K-£500K

Notice Dates

Publication Date
19 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Jul 20257 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MELTON BOROUGH COUNCIL
Contact Name
Charlotte Highcock
Contact Email
chighcock@melton.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MELTON MOWBRAY
Postcode
LE13 1GH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF22 Leicestershire CC and Rutland
Local Authority
Melton
Electoral Ward
Melton Warwick
Westminster Constituency
Melton and Syston

Supplier Information

Number of Suppliers
1
Supplier Name

IEG4

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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